My family stayed there for my aunt’s funeral. All of the rooms were dated and need some help. Cleanliness was not great. One of the regular rooms had no lock. Handicap accessible room had overwhelming smell of cigarette smoke. No breakfast. Staff was lovely.
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酒店回复: Dear 281shawnnac, Thank you for sharing your feedback. I’m truly sorry to hear about the issues you encountered during your stay. It’s disheartening to learn that our rooms did not meet your expectations and that cleanliness was lacking. We take your comments seriously and will address these concerns with our team to ensure improvements are made. I’m glad to hear that you found our staff to be lovely during a difficult time. We appreciate your understanding and will work hard to enhance the quality of our rooms and amenities. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.
1.0分
商务出差
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My daughter and grandchildren checked in at around 12 am I was headed to Missouri and didn’t want to drive the rest of the way in as it was late. We get the kids settled and are asleep ourselves when the fire alarm goes off at 3 am only to walk outside to see a man being arrested with k 9 dogs and he had been looking inside my windows ! Asked them to refund said they did but credit is not showing on my statement . Will check next months bill if credit is issued I will rewrite this review to say so . But I do not advise stating in this hotel as comforters were soiled also
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酒店回复: Dear Gina M, I am so sorry for the problems that you experienced during your visit at our hotel. This type of incident certainly is not typical of our facility and I must say this was the first time the employees on duty had experienced this. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
1.0分
其他
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This place is awful. When we went to check in they tried to give us a smoking room. We ended up with 2 non smoking as requested. Then the bathrooms were dirty. . There were hair on the sides and in the tub. The toilet wasn't clean and there was dirt of some kind on the bathroom floor around the toilet. The sink had something spilled on it and had not been cleaned up we insisted the rooms get cleaned or we were leaving. They did clean it but they should have never put us into a room that was that dirty. Then the 1st morning. When we went for their breakfast. What we found was pre-packaged of honey buns , cranberry juice, apples and oranges, and coffee.They had no milk from my grandchildren.You shouldn't even call that breakfast when you advertise.Then when we were checking out the owner had parked his car by the front door under the awning and we had to ask him to move it so We could pull our vehicle up by the front door to load it.He had parked there the whole day prior also, like it was his personal parking space. My grands did enjoy the pool.
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酒店回复: Dear Z3884LMkarend, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and we apologize for the negative impression we gave you especially the breakfast and toilet. We will use your comments as a training opportunity with our housekeeping team. We will make sure to address the breakfast, toilet, and cleanliness issues you noted, and we hope you will allow us another opportunity to impress you should you return to the area.
My family stayed there for my aunt’s funeral. All of the rooms were dated and need some help. Cleanliness was not great. One of the regular rooms had no lock. Handicap accessible room had overwhelming smell of cigarette smoke. No breakfast. Staff was lovely.
My daughter and grandchildren checked in at around 12 am I was headed to Missouri and didn’t want to drive the rest of the way in as it was late. We get the kids settled and are asleep ourselves when the fire alarm goes off at 3 am only to walk outside to see a man being arrested with k 9 dogs and he had been looking inside my windows ! Asked them to refund said they did but credit is not showing on my statement . Will check next months bill if credit is issued I will rewrite this review to say so . But I do not advise stating in this hotel as comforters were soiled also
This place is awful. When we went to check in they tried to give us a smoking room. We ended up with 2 non smoking as requested. Then the bathrooms were dirty. . There were hair on the sides and in the tub. The toilet wasn't clean and there was dirt of some kind on the bathroom floor around the toilet. The sink had something spilled on it and had not been cleaned up we insisted the rooms get cleaned or we were leaving. They did clean it but they should have never put us into a room that was that dirty. Then the 1st morning. When we went for their breakfast. What we found was pre-packaged of honey buns , cranberry juice, apples and oranges, and coffee.They had no milk from my grandchildren.You shouldn't even call that breakfast when you advertise.Then when we were checking out the owner had parked his car by the front door under the awning and we had to ask him to move it so We could pull our vehicle up by the front door to load it.He had parked there the whole day prior also, like it was his personal parking space. My grands did enjoy the pool.