酒店回复: Dear Diana,Thank you for sharing your feedback concerning the issues you encountered during check in. On behalf of the entire team here at Super 8, I sincerely apologize for the inconvenience you had with your room key and the delayed assistance you received from our front desk clerk. Your feedback is shared with our entire team for improvement in our customer service. We do hope we have a chance to host you again.
酒店回复: Dear Ann,Thank you for sharing your feedback about your recent stay with us. We are sorry to hear about the dissatisfaction you encounter with the room and the bathroom amenities. Your comments are shared with our entire team for improvement and we hope you will allow us to welcome you again. Safe travels.
5.0分
其他
原文
翻译提供方：Google
非常好
一切都很好
完美👌非常干净
只是毛巾很破旧
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酒店回复: We are so thrilled you had an excellent stay with us and to receive a perfect rating score. Thank you very much for choosing Super 8 during your visit to Vacaville. We hope we see you again on your next trip.
2.0分
其他
原文
翻译提供方：Google
我的房间里有两只脏袜子
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酒店回复: On behalf of our housekeeping team, I would like to sincerely apologize for not exceeding your expectations. Your feedback is very important to us and we have taken the appropriate steps to ensure that we offer a better experience for our guests. We do hope we have the pleasure of hosting your again.
1.0分
商务出差
原文
翻译提供方：Google
不干净，有异味，没有毛巾，泳池也不好……不会再来了
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酒店回复: Thank you for your feedback. We will work harder to fix these issues. We do hope you will try us again.
1.0分
家庭亲子
原文
翻译提供方：Google
有人在走廊里兜售不适当的物品，房间里还有虫子
5.0分
其他
原文
翻译提供方：Google
很好，但需要一些修理
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酒店回复: Thank you Arturo for your business. Your feedback is greatly appreciated and forwarded to our management team. We hope to see you again.
5.0分
情侣出游
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The overall stay of 4 nights was quiet and uneventful. Only complaint would be that the bathroom gets musky on its own with the door closed. The staff is kind, and the location is really close to shopping & the freeway.
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酒店回复: I appreciate the feedback you have provided and apologize for the inconvenience of the musky odor in the bathroom. Thank you for acknowledging the staff's kindness, and I am glad our location was convenient for you. I hope you will visit us again soon.
房间干净空调安静温暖，床铺柔软舒适，前台服务专业温馨绝对是长途跋涉后的选择！有机会再来。早餐虽然简单但是酸奶很好喝！
这次住宿体验还不错。服务很棒，办理入住和退房的两名女士都非常友善，特别是办理退房的那位，她特地过来帮我换了房卡并送到我房间。唯一的小问题是，半夜有人敲我的门（也可能是在敲隔壁的？我肯定没有起来查看）。还有就是早上我在用酒店提供的咖啡机煮咖啡时，咖啡机冒着蒸汽，突然警报响了。不确定是不是蒸汽触发了烟雾报警器？它响了两声之后就停了。除此之外，就像大家常说的，一分钱一分货嘛。我的邻居大概比较吵，而且睡得很晚，所以才会有敲门声，然后又在早上五点左右起来，因为我能听到他们说话和收拾东西的声音。所以房间的隔音效果确实不太好，但除此之外，房间很干净，毛巾和洗浴用品都很齐全；床也还可以，电视、微波炉和迷你冰箱都有。还包含了早餐，这也是一个不错的加分项。下次我还会考虑入住。
为我办理入住手续的女士没有告诉我退房时间或早餐时间。我到达后询问是否可以使用洗手间，但被告知不行。她花了不少时间帮我办理入住手续。与此同时，我真的需要上洗手间。当我到达房间时，钥匙不能用。我回到大厅，仍然需要上洗手间。她花了很长时间才承认我并给我一把新钥匙。我回到大厅。当钥匙能用时，我非常高兴。当我走进房间时，看到窗帘缺少挂钩并且下垂。打扫房间时应该更换卫生纸。枕头是小方块，不是全尺寸的。我退房时会和前台谈谈。
离我们要去的地方很近。这是我唯一喜欢的
浴室浴缸上方没有安全杆 酒店知道我们有 3 个人，但只有 2 条毛巾，所以不得不花时间去拿额外的毛巾。还不得不要求额外的香皂，这很糟糕，没有乳液。早餐很差。不会再住在这里 房间非常小
非常好
一切都很好
完美👌非常干净
只是毛巾很破旧
我的房间里有两只脏袜子
不干净，有异味，没有毛巾，泳池也不好……不会再来了
有人在走廊里兜售不适当的物品，房间里还有虫子
很好，但需要一些修理
The overall stay of 4 nights was quiet and uneventful. Only complaint would be that the bathroom gets musky on its own with the door closed. The staff is kind, and the location is really close to shopping & the freeway.