酒店回复: Thank you for sharing your feedback with us. I am truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your comments are very important to us, and we are already addressing the issues you raised to ensure improvements are made. Our goal is always to provide a comfortable and positive stay for every guest, and we regret falling short this time.
5.0分
其他
原文
翻译提供方：Google
我觉得这很好，但我需要开具发票，在酒店他们告诉我你是哪家酒店的？
酒店回复: Thanks for staying with us. We appreciate your feedback!
1.0分
情侣出游
原文
翻译提供方：Google
工作人员不友好，整个酒店很脏，房间里有霉菌，房间里有用过的毛巾
展开
酒店回复: Thank you for sharing your feedback with us. I am truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered during your stay.Your comments are very important to us, and we are already addressing the issues you raised to ensure improvements are made. Our goal is always to provide a comfortable and positive stay for every guest, and we regret falling short this time.
3.0分
其他
原文
翻译提供方：Google
这是一个吃早餐的好地方，遗憾的是枕头和床太软了，不舒服，因为它们太松了，但椅子很舒服。
展开
酒店回复: We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Thanks for staying with us. we appreciate your feedback.
4.0分
情侣出游
The property was quite nice, breakfast was good and the staff were friendly. Would recommend this place to others.
酒店回复: Thanks for staying with us. We appreciate your feedback!
1.0分
家庭亲子
展开
I had issues with the toilet not flush properly and the bath tub not draining. I informed the front desk and she assured me that I would be moved to a different room and that I would have to wait until a unit is cleaned and it would be ready in the afternoon. When I returned and spoke to a different front desk agent there was no room setup for me. When I spoke to the assistant manger this morning. he stated he would look into but here it is hours later and he did nothing. The communication here is terrible and the staff needs to be trained in customer service
展开
酒店回复: Thank you for sharing your feedback with us. I am truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your comments are very important to us, and we are already addressing the issues you raised to ensure improvements are made. Our goal is always to provide a comfortable and positive stay for every guest, and we regret falling short this time.
刚刚在达拉斯机场转机，过夜一晚，机场周边很多酒店，选了这家。携程上的评价很多是抓取外网的英文评论，差评不少，评分偏低。我上bookings去查，这家酒店评分却是8分以上 不输给附近的大酒店。在米国住一晚5-6百元人民币，酒店配有免费机场穿梭巴士，包2人早餐，也知足了。实际上，酒店是老了点，但卫生和服务都很好，没有一些老外评价那么不堪。去机场的穿梭中巴是逢整点发车，机场去酒店的班次就不定的，需要下机后电话打给酒店前台，告诉她，你在哪个航站楼，让司机穿梭于几个航站楼时能捎上你。DF/W机场居然有ABCDEF几个航站楼，楼之间需要坐小火车的。每个航站楼的Ground Floor路边都有接机的出租车停靠区域，各个酒店的大巴停在紫色牌Courtesy Vans的区域，不少旅客等待着的。酒店车的车身都有印酒店名字和Logo，如果满意的话别忘了塞一点小费给司机，他们底薪低，靠这个改善生活。
中规中矩只能说，各方面都还好 哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈哈
条件一般，早餐较差
酒店设施略旧，卫生程度可以接受。员工们都十分友善，加上距离机场很近
虽有免费车接驳机场巴士，不过，接驳车没有明显指示，很容易会错过，等了接近1小时
他们收了我一晚的房费，尽管我明明已经取消了预订。我去酒店投诉，却没人接。客服太差劲了，根本没人理我。他们还给我打了一个800的电话，却没人接。这家酒店的低效让我损失了170美元。
我觉得这很好，但我需要开具发票，在酒店他们告诉我你是哪家酒店的？
工作人员不友好，整个酒店很脏，房间里有霉菌，房间里有用过的毛巾
这是一个吃早餐的好地方，遗憾的是枕头和床太软了，不舒服，因为它们太松了，但椅子很舒服。
The property was quite nice, breakfast was good and the staff were friendly. Would recommend this place to others.
I had issues with the toilet not flush properly and the bath tub not draining. I informed the front desk and she assured me that I would be moved to a different room and that I would have to wait until a unit is cleaned and it would be ready in the afternoon. When I returned and spoke to a different front desk agent there was no room setup for me. When I spoke to the assistant manger this morning. he stated he would look into but here it is hours later and he did nothing. The communication here is terrible and the staff needs to be trained in customer service