It’s convenient when visiting my husband who works out there. Parking is great. Although both times I’ve stayed there the elevators were having issues and the AC wasn’t working to good. The tv in the living room area we could never her to work apparently they are new tv’s and haven’t been programmed that was also a both times I went to visit.
酒店回复: So sorry this happened to you while staying with us
2.0分
商务出差
展开
Was ok I guess
I was in town for a couple of days for work. To be fair the only reason people stay in this town is for oil and gas work. The hotels floor was very dirty from all the workers getting off work. The room had a permanent BO smelll so I got a candle to try and minimize it. Overall it was decent and I’m sure it’s hard to keep clean in sure a dirty environment.
酒店回复: Thank you so much for staying with us
5.0分
商务出差
Good parking lot and safe.
酒店回复: Thank you so much for staying with us
3.0分
商务出差
Very noisy throughout the entire night.
酒店回复: So sorry this happened to you
1.0分
其他
The hotel was dirty, AC was not working properly and they changed me to another room and the smell was awful.
酒店回复: I'm so sorry this happen to you.
5.0分
其他
Quiet and clean new place
酒店回复: Thank you so much for staying with us
5.0分
其他
Good place to stay everything is close by
酒店回复: Thank you so much for the stay
5.0分
其他
Good stay at the middle of route
Good stay at the middle of the way.
3.0分
商务出差
展开
3 of 5… This site is a basic extended stay hotel, mainly built for local oilfield and transients. Amenities on the room are available (full size fridge, dishwasher, kitchen supplies, coffee maker). Recliner in room. Issues with room: Soiled top comforter (looked like baby fecal matter), Sheets on bed appeared to have been slept in already, and the mattresses are sunken in. Only bathroom washcloth originally just looked dingy, however upon use was stained with either oil or mud/dirt. Non-smoking room had a strong smell of smoke in the room. Required sleeping the entire night with a window open, running the HVAC unit fan (not using AC compressor), running the bathroom ventilation fan, and needing to purchase Febreze spray and a glade plug in to manage the smell. Every fabric item in the room (carpet, curtains, bedspread and frames, and shower curtain had a foul odor). Hotel was not accommodating in the room issue or adjusting a group reservation to an individual person. Concerns raised again at checkout were dismissed. Additionally, IHG customer service line was unable to assist with folio issue, referring back to the hotel, who originally could not assist and referred the concern to IHG. Just know what to expect at this facility. This was business travel and a facility I would not stay at again.
展开
酒店回复: Hi 4579, Thank you for writing to us about your experience at Candlewood Suites Cotulla. Here on our property, we want them to feel immediately reassured that they will be in control of their priorities and can truly feel free to make themselves at home. I saw your message and was surprised. I am sorry that your stay was not one of excellence. We understand your sentiments and appreciate you allowing us to look into these matters further. I shared your remarks with our local area managers and we took action to prevent this from happening again. When you have time, come and visit us. I know you will enjoy the new changes. All the best, Oscar C. Case Manager IHG Hotel & Resorts Services
小蟑螂。
It’s convenient when visiting my husband who works out there. Parking is great. Although both times I’ve stayed there the elevators were having issues and the AC wasn’t working to good. The tv in the living room area we could never her to work apparently they are new tv’s and haven’t been programmed that was also a both times I went to visit.
Was ok I guess
I was in town for a couple of days for work. To be fair the only reason people stay in this town is for oil and gas work. The hotels floor was very dirty from all the workers getting off work. The room had a permanent BO smelll so I got a candle to try and minimize it. Overall it was decent and I’m sure it’s hard to keep clean in sure a dirty environment.
Good parking lot and safe.
Very noisy throughout the entire night.
The hotel was dirty, AC was not working properly and they changed me to another room and the smell was awful.
Quiet and clean new place
Good place to stay everything is close by
Good stay at the middle of route
Good stay at the middle of the way.
3 of 5… This site is a basic extended stay hotel, mainly built for local oilfield and transients. Amenities on the room are available (full size fridge, dishwasher, kitchen supplies, coffee maker). Recliner in room. Issues with room: Soiled top comforter (looked like baby fecal matter), Sheets on bed appeared to have been slept in already, and the mattresses are sunken in. Only bathroom washcloth originally just looked dingy, however upon use was stained with either oil or mud/dirt. Non-smoking room had a strong smell of smoke in the room. Required sleeping the entire night with a window open, running the HVAC unit fan (not using AC compressor), running the bathroom ventilation fan, and needing to purchase Febreze spray and a glade plug in to manage the smell. Every fabric item in the room (carpet, curtains, bedspread and frames, and shower curtain had a foul odor). Hotel was not accommodating in the room issue or adjusting a group reservation to an individual person. Concerns raised again at checkout were dismissed. Additionally, IHG customer service line was unable to assist with folio issue, referring back to the hotel, who originally could not assist and referred the concern to IHG. Just know what to expect at this facility. This was business travel and a facility I would not stay at again.