This is an older property and is a little frayed around the edges, but the staff is friendly, the rates are good, and the location near the airport is excellent.
1.0分
其他
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Do not stay at this property. The room smelled like mildew. Like there was mold growing in the room. The bathroom was dirty and the tub was not clean. I was nervous about sleeping on the bed. I checked the bed and fortunately it was clean but still rest of room was filthy…. All of the furniture was old. No alarm clock.
Worse hotel I have stayed in years!!!
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
1.0分
家庭亲子
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The room smelly musty always. We choose this location based on “shuttle to the airport” service and that service was not provided. Lastly, the exterior doors stayed unlocked all night.
2.0分
商务出差
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The attitude I got from the current management / ownership is that they just aren't going to invest in the place, either with money or caring. Apathetic and dismissive come to mind as descriptive words. Too bad because it used to be a good place.
2.0分
其他
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The door battery went out and we weren't able to open the door. The staff werent able to change the battery and we had to wait for maintenance to arrive for the day to open our door. We were delayed on our trip by over an hour, luckily we weren't flying that day.
4.0分
其他
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Great room for the price
I did not have breakfast, but my husband said it was good. Eggs, biscuits and gravy, etc. The beds were comfortable. The staff were friendly and attentive. This is an older hotel that is a bit worn, but I didn't have any complaints about cleanliness. It was a great room for the price.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
1.0分
情侣出游
Only thing I like about it was when we arrived the front desk person the first night she was very polite
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
5.0分
家庭亲子
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Coffee machine in room. Fridge with freezer in room. A/C could not regulate. It would turn on, get cold in room, turn off, get hot in room. All night. Turning on and off all night was disturbing. Breakfast was great-scrambled eggs, sausage, waffles, cereal, oatmeal, fruit, muffins, toast, yogurt.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
4.0分
其他
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Decent place to stay
We found all of the front desk staff to be friendly. The room was comfortable. We thought we would hear the airplanes but once inside we didn’t. Our biggest complaint was that breakfast didn’t seem to get refilled after 8 AM on the weekend.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
1.0分
其他
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Changed rooms 3 times
Each one was progressively worse then the last . GM ducked all communications for thee days. Had a 4 night reservation only stayed one only because it was 11:30 pm when the last room we were put in. Was too tired to pack and leave for a new hotel.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
This is an older property and is a little frayed around the edges, but the staff is friendly, the rates are good, and the location near the airport is excellent.
Do not stay at this property. The room smelled like mildew. Like there was mold growing in the room. The bathroom was dirty and the tub was not clean. I was nervous about sleeping on the bed. I checked the bed and fortunately it was clean but still rest of room was filthy…. All of the furniture was old. No alarm clock.
Worse hotel I have stayed in years!!!
The room smelly musty always. We choose this location based on “shuttle to the airport” service and that service was not provided. Lastly, the exterior doors stayed unlocked all night.
The attitude I got from the current management / ownership is that they just aren't going to invest in the place, either with money or caring. Apathetic and dismissive come to mind as descriptive words. Too bad because it used to be a good place.
The door battery went out and we weren't able to open the door. The staff werent able to change the battery and we had to wait for maintenance to arrive for the day to open our door. We were delayed on our trip by over an hour, luckily we weren't flying that day.
Great room for the price
I did not have breakfast, but my husband said it was good. Eggs, biscuits and gravy, etc. The beds were comfortable. The staff were friendly and attentive. This is an older hotel that is a bit worn, but I didn't have any complaints about cleanliness. It was a great room for the price.
Only thing I like about it was when we arrived the front desk person the first night she was very polite
Coffee machine in room. Fridge with freezer in room. A/C could not regulate. It would turn on, get cold in room, turn off, get hot in room. All night. Turning on and off all night was disturbing. Breakfast was great-scrambled eggs, sausage, waffles, cereal, oatmeal, fruit, muffins, toast, yogurt.
Decent place to stay
We found all of the front desk staff to be friendly. The room was comfortable. We thought we would hear the airplanes but once inside we didn’t. Our biggest complaint was that breakfast didn’t seem to get refilled after 8 AM on the weekend.
Changed rooms 3 times
Each one was progressively worse then the last . GM ducked all communications for thee days. Had a 4 night reservation only stayed one only because it was 11:30 pm when the last room we were put in. Was too tired to pack and leave for a new hotel.