酒店回复: Thanks for sharing your feedback with us, Tarkan. The staff at our Red Roof Inn & Suites Houston - Humble/IAH Airport was elated to see that we earned your perfect score. You mentioned some highlights, such as our value-based prices that exceeded your expectations, along with our close proximity to points of interest, which were pleasing to read. As it pertains to the air conditioning being a bit loud, your feedback may be taken into consideration going forward.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRediResponse Specialist
I wish these hotels invested money in making people stay welcoming it seems like they do not care bathroom is nasty stains on towels doors are not secure stains on bed bad smell bugs and roaches outside this is not a retaliation review but hopefully management can resolve these issues
2.0分
商务出差
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During our 4-day stay, the room was never cleaned—not once. The in-room coffee machine didn’t work, and when I asked for a replacement, I was told they didn’t have one. The floors outside the rooms were filthy, the wall paint was dirty and scuffed, and the stair handrails were grimy.
The main lobby was never open; all interactions were through a small night window. I only spoke to two staff members—one at check-in who was condescending, and another late at night when I asked for clean towels and why the room hadn’t been serviced. His response was dismissive and borderline rude. He didn’t have any towels on hand and told me to come back in half an hour.
To make matters worse, sketchy individuals knocked on our door twice during the first night—once at midnight and again at 4:30 a.m. The whole place gives the impression of being more focused on long-term weekly rentals than on providing a safe, clean stay for nightly guests.
4.0分
商务出差
Good value. Above average for the lower price.
Lots of shopping and food options very nearby. This hotel is located in the heart of humble business district.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Houston - Humble/IAH Airport. We are thrilled to hear you enjoyed the convenience of our location with its proximity to shopping and dining options in the business district. It's wonderful knowing our central location contributed positively to your stay.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
I had to switch two rooms due to there being roaches in the rooms.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Birmingham South. I was saddened to read that your stay fell short of your expectations due to the roaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Room could’ve been cleaned better. Uncertain stains on floor beneath bed
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Houston - Humble/IAH Airport. I am very sorry to hear about the cleanliness issues you experienced in your room, particularly the stains you found.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
服务很好
简单舒适冷气热水
就价格和质量而言，他们绝对超出了我的预期。热情好客，床和淋浴都很干净，空调很好（甚至有点吵）。
我只是在休斯顿短暂停留，没有租车。旁边和后面有 3 个购物中心。您只需步行 5 分钟即可到达餐厅，步行不到 10 分钟即可到达大型购物中心进行快速购物（品牌包括 Ross、Skechers......）
我该从哪里开始呢，第一个房间闻起来有宠物尿的味道，第二个房间没有灯泡，只有浴室没有灯，感谢上帝，第三个房间对于我短暂的住宿来说还可以，因为我错过了飞往休斯顿的航班，交通堵塞，但远离这个地方，他们需要新的维修人员，物业太糟糕了
我很脏，门坏了，冰箱坏了
I wish these hotels invested money in making people stay welcoming it seems like they do not care bathroom is nasty stains on towels doors are not secure stains on bed bad smell bugs and roaches outside this is not a retaliation review but hopefully management can resolve these issues
During our 4-day stay, the room was never cleaned—not once. The in-room coffee machine didn’t work, and when I asked for a replacement, I was told they didn’t have one. The floors outside the rooms were filthy, the wall paint was dirty and scuffed, and the stair handrails were grimy.
The main lobby was never open; all interactions were through a small night window. I only spoke to two staff members—one at check-in who was condescending, and another late at night when I asked for clean towels and why the room hadn’t been serviced. His response was dismissive and borderline rude. He didn’t have any towels on hand and told me to come back in half an hour.
To make matters worse, sketchy individuals knocked on our door twice during the first night—once at midnight and again at 4:30 a.m. The whole place gives the impression of being more focused on long-term weekly rentals than on providing a safe, clean stay for nightly guests.
Good value. Above average for the lower price.
Lots of shopping and food options very nearby. This hotel is located in the heart of humble business district.
I had to switch two rooms due to there being roaches in the rooms.
Room could’ve been cleaned better. Uncertain stains on floor beneath bed