酒店回复: Thank you very much for taking the time to give us a review on your recent stay at the Q in Jacksonville, Illinois. We hope to see you again in the near future for your next stay.
1.0分
其他
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The guy that checked us in was not friendly at all. Would not recommend this hotel if this is how all the staff behaves. Hopefully this guy was just having a bad day.
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酒店回复: Dear Sammy,We truly appreciate your feedback and the time you took to share your experience. It is great to know you chose our hotel for your stay. However, we understand your concern regarding the interaction at check-in. Our goal is to ensure every guest feels welcome, and we will address this matter with our front desk team to improve future guest experiences. We hope you will consider staying with us again for a more positive visit.Sincerely,Hotel Manager
4.0分
其他
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The air conditioning didn't work the first night until we fidgeted with it for some time. The breakfast the first day was good but the 2nd day the food wasn't available due to excess demand that wasn't being met.
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酒店回复: Dear Guest,We appreciate your feedback and apologize for the issues you experienced with the AC and breakfast. Your comments have been shared with our team so we can improve and provide a smoother experience for future guests.Sincerely, Hotel Manager
3.0分
其他
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The first room I was given had a roach in the fridge. But the awesome person working the front desk moved me to a new room immediately. There was still some type of bugs that may have came through the window. But overall the stay was decent. The staff is always super kind and nice.
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酒店回复: Dear Jayla,We truly appreciate you sharing your experience and are pleased to know our front desk team responded promptly and provided you with great service. It is wonderful that you found our staff kind and helpful throughout your stay. We understand your concern regarding the bugs and will have our pest control team inspect and address the issue immediately to ensure a more comfortable experience on your next visit.Sincerely,Hotel Manager
5.0分
家庭亲子
It was wonderful ❤️ Our microwave won’t work& housekeeper came in got us brand new one.! Super service. Thank you so much
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酒店回复: Dear Guest,Thank you for your kind words! We’re thrilled our team could quickly replace your microwave and make your stay even better. We truly appreciate you sharing your experience and look forward to welcoming you back! Sincerely, Hotel Manager
2.0分
其他
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Needs a little work
There was not a lot of staff and there were ants in the bathroom primarily but also found a couple in the bed. They ended up getting on clothes. The breakfast was not as good as it has been in the past with not much to choose from.
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酒店回复: Dear Guest,We’re very sorry for the issues you experienced during your stay. This is below the standard we aim to provide. We apologize for the ant problem and the limited breakfast options, and your feedback will be used to make improvements for future guests.Sincerely, Hotel Manager
3.0分
其他
It’s okay, just clean, need maintenance
It’s smell bad, beds are dirty, some comforters are torn off, need more maintenance.
Breakfast is okay.
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酒店回复: Dear Guest,We’re very sorry for the issues you experienced during your stay. Your feedback about cleanliness and maintenance is important, and we’ll work on improving these areas. We appreciate your comments regarding breakfast as well.Sincerely,Hotel Manager
1.0分
商务出差
More effort into cleaning the rooms
Hotel was not very clean and it had a lot of Gnats in the room.
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酒店回复: Dear Shelby Byrd Jr.,Thank you for sharing your feedback. We are glad you stayed with us, but we acknowledge your concerns regarding the cleanliness of your room and the presence of gnats. We take these matters seriously, and your comments will be shared with our housekeeping and maintenance teams to ensure improvements are made promptly. Guest comfort and satisfaction are very important to us, and we are committed to providing a cleaner, more comfortable environment for all our guests in the future.Sincerely,Hotel Manager
1.0分
其他
Room smelled like mildew, pool have crickets in it. Doors had some kind of mold on them. Don’t recommend
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酒店回复: Dear Renata Guerrero,Thank you for staying with us and sharing your feedback. We’re glad you gave us the opportunity to host you.We’re truly sorry to hear about the mildew smell, presence of crickets in the pool, and the condition of the doors. This is certainly not the experience we aim to provide. Your concerns have been shared with our housekeeping and maintenance teams for immediate attention to ensure these issues are resolved.We appreciate your honesty and hope we can improve your impression in the future.Sincerely,Hotel Manager
5.0分
其他
Hot water in the shower wouldn't get hot just warm waiting forever other than that awesome stay
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酒店回复: Dear Robert McDaniel,Thank you for your feedback. We are glad that you enjoyed your stay and found it overall awesome. We sincerely apologize for the issue with the shower water temperature and the wait time, and we will have our maintenance team address this to ensure a better experience for future guests. We look forward to welcoming you back for an even more comfortable stay.Sincerely,Hotel Manager
杰克逊维尔（伊利诺伊州）住宿 1 晚
非常安静且维护良好的一晚住宿。游泳池非常干净且维护良好。
The guy that checked us in was not friendly at all. Would not recommend this hotel if this is how all the staff behaves. Hopefully this guy was just having a bad day.
The air conditioning didn't work the first night until we fidgeted with it for some time. The breakfast the first day was good but the 2nd day the food wasn't available due to excess demand that wasn't being met.
The first room I was given had a roach in the fridge. But the awesome person working the front desk moved me to a new room immediately. There was still some type of bugs that may have came through the window. But overall the stay was decent. The staff is always super kind and nice.
It was wonderful ❤️ Our microwave won’t work& housekeeper came in got us brand new one.! Super service. Thank you so much
Needs a little work
There was not a lot of staff and there were ants in the bathroom primarily but also found a couple in the bed. They ended up getting on clothes. The breakfast was not as good as it has been in the past with not much to choose from.
It’s okay, just clean, need maintenance
It’s smell bad, beds are dirty, some comforters are torn off, need more maintenance.
Breakfast is okay.
More effort into cleaning the rooms
Hotel was not very clean and it had a lot of Gnats in the room.
Room smelled like mildew, pool have crickets in it. Doors had some kind of mold on them. Don’t recommend
Hot water in the shower wouldn't get hot just warm waiting forever other than that awesome stay