酒店回复: Hello Maria, Agradecemos que haya compartido su experiencia sobre la seguridad del área de estacionamiento. Es un aspecto importante para nuestros huéspedes y siempre nos esforzamos por mantener un entorno seguro. Tomamos en cuenta sus comentarios para seguir mejorando en lo que ofrecemos. Esperamos que considere hospedarse con nosotros de nuevo en el futuro.
1.0分
其他
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I booked online not knowing the area well. When we got there, we were a little worried as the area just seemed sketchy. Once we checked in and ventured down the hallway, every door was stained, worn and just rundown. The rooms were sparely furnished, everything smelled of cigarette smoke. The entire facility gave me the creeps -- we turned around and checked out without unpacking. Did not receive a refund.
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酒店回复: Hello Michele, Thank you for sharing your experience. We’re sorry to hear that your stay did not meet your expectations and that the atmosphere of the hotel was unsettling. We strive to create a welcoming environment for all our guests, and I appreciate your feedback regarding the condition of the rooms. Your comments will help us improve our services and facilities for future visitors. We hope you find accommodations that meet your standards on your next trip.
1.0分
其他
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When booking a 2-night stay online, I was charged once, then charged again at check-in for double the price. On top of that, I was required to pay a $50 non-refundable deposit for my registered service dog, despite offering proof of registration and asking for clarification.
The room itself was in poor condition—dirty walls with food and other substances on them, and cockroaches present. At one point, my room keys stopped working, and I had to go to the front desk to get them reactivated.
Overall, the experience was extremely disappointing. Between the overcharging, the improper service dog fee, and the unsanitary conditions, I cannot recommend staying here.
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酒店回复: Hello Bret,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and appreciate your input on the issues you've encountered. It’s unfortunate to hear about the cleanliness and maintenance concerns, as well as the challenges with your billing experience. Your insights are valuable in helping us improve our services. We hope you’ll consider sharing your concerns with management directly for further assistance with these matters.
2.0分
情侣出游
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You get what you pay for. The only renovations are in the lobby. They have the thinnest towels I’ve ever seen at a hotel. We had to get our room key cards figured out daily because they would stop working after 24 hours. The staff would get upset when we would ask to switch out towels. I got double charged for my stay. The best part was the convenience of the hotel.
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酒店回复: Hello Cassondra,Thank you for sharing your feedback. We appreciate your observations about the hotel's amenities and are happy to hear you found the location convenient for your needs. Your comments regarding towel quality and room key cards have been noted for future considerations, as they are valuable for enhancing our guests' experiences. We encourage guests to reach out to management directly for any billing inquiries to ensure they are resolved properly. Thank you again for your feedback, and we hope you had a safe journey home.
5.0分
商务出差
The stay was excellent. Ms. Engichi went above and beyond to accommodate my 1 week stay. Thank you!! Robert Love
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酒店回复: Hello Robert,We're delighted to hear that you had an excellent stay and that Ms. Engichi provided exceptional service during your time with us. Recognizing team members who go above and beyond is important, and we appreciate you sharing your positive experience. Thank you for choosing our hotel, and we hope to welcome you back for another memorable stay in the future.
1.0分
其他
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The room smelled of smoke and mildew.
There was remnants of mold in the bathroom.
I was in my room for less than an hour and found somewhere else to stay for the night.
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酒店回复: Hello Joseph,Thank you for sharing your feedback with us. We take matters of cleanliness and comfort very seriously, and your comments will be shared with our management team for further review. It's important to us that our guests have a pleasant experience, and we appreciate your input as we strive to enhance our services. We value your insights and hope you will consider giving us another chance in the future.
1.0分
其他
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Nastiness room I have ever stayed in. Hair everywhere, dust and dirt. 100% will never stay there again. Floors looked like they havent been vaccumed since the 90’s
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酒店回复: Hello Sydney,We appreciate your feedback and are sorry to hear about your experience during your stay. Cleanliness is a priority for us, and your comments will be shared with the relevant teams for review. Thank you for taking the time to share your insights, as they help us improve our services moving forward. We hope you will consider us again in the future for a better experience.
1.0分
其他
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A nightmare. Cleaning solutions and covered up stink was horrible. Really nasty. The website said it is pet-friendly. The desk attendant said that pets are not allowed so I had no room. He barely spoke english, offered no apology for the confusion, offered no help, no suggestions. Just said, "No pets allowed" with a blank stare. Thank goodness I have a friend in town where I could go and regroup and find another hotel. Super 8 should be ashamed to have this hotel in their chain. Very ashamed. I didn't realize Super 8s were so nasty. I will never, ever book one again.
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酒店回复: Hello CAROL,Thank you for sharing your experience. We sincerely regret that your stay did not meet your expectations, particularly regarding the communication and clarity about our pet policy. Your feedback is important to us, and it will help in assessing our current practices. We hope you found a more suitable accommodation and would appreciate the opportunity to serve you better in the future.
非常值得一来和入住的地方。员工很友善，泳池维护得很好，可以在堪萨斯炎热的天气里凉快一下。强烈推荐！
一切都还可以/都能接受。
停车场很安全，
I booked online not knowing the area well. When we got there, we were a little worried as the area just seemed sketchy. Once we checked in and ventured down the hallway, every door was stained, worn and just rundown. The rooms were sparely furnished, everything smelled of cigarette smoke. The entire facility gave me the creeps -- we turned around and checked out without unpacking. Did not receive a refund.
When booking a 2-night stay online, I was charged once, then charged again at check-in for double the price. On top of that, I was required to pay a $50 non-refundable deposit for my registered service dog, despite offering proof of registration and asking for clarification.
The room itself was in poor condition—dirty walls with food and other substances on them, and cockroaches present. At one point, my room keys stopped working, and I had to go to the front desk to get them reactivated.
Overall, the experience was extremely disappointing. Between the overcharging, the improper service dog fee, and the unsanitary conditions, I cannot recommend staying here.
You get what you pay for. The only renovations are in the lobby. They have the thinnest towels I’ve ever seen at a hotel. We had to get our room key cards figured out daily because they would stop working after 24 hours. The staff would get upset when we would ask to switch out towels. I got double charged for my stay. The best part was the convenience of the hotel.
The stay was excellent. Ms. Engichi went above and beyond to accommodate my 1 week stay. Thank you!! Robert Love
The room smelled of smoke and mildew.
There was remnants of mold in the bathroom.
I was in my room for less than an hour and found somewhere else to stay for the night.
Nastiness room I have ever stayed in. Hair everywhere, dust and dirt. 100% will never stay there again. Floors looked like they havent been vaccumed since the 90’s
A nightmare. Cleaning solutions and covered up stink was horrible. Really nasty. The website said it is pet-friendly. The desk attendant said that pets are not allowed so I had no room. He barely spoke english, offered no apology for the confusion, offered no help, no suggestions. Just said, "No pets allowed" with a blank stare. Thank goodness I have a friend in town where I could go and regroup and find another hotel. Super 8 should be ashamed to have this hotel in their chain. Very ashamed. I didn't realize Super 8s were so nasty. I will never, ever book one again.