酒店回复: Dear Miss April,Thank you for taking the time to share your review regarding the pool not working. We sincerely apologize for the inconvenience and appreciate your feedback.Our team is actively looking into the replacing pool equipment and we are committed to resolving it as quickly as possible. Your experience is important to us and we want to ensure that you have the best possible stay.Please let us know if there's anything else we can do to assist you. We truly value your input and hope to provide a better experience for you soon.

酒店回复: We apologize for the inconvenience you experienced with pool. Your feedback helps us improve, and we take your comments seriously. We have been currently working on cleaning the pool for past two weeks to ensure it matches swimming levels required. Thank you for your patience and understanding.

酒店回复: Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the inconveniences you encountered during your week-long stay for the softball tournament.We understand how important reliable amenities are, especially during a busy trip, and we regret that our pool and elevator were unavailable during your visit. Please know that these issues were not typical and we’ve taken steps to ensure smoother operations going forward.We also take guest safety very seriously, and your comment about the back door access is especially concerning. We've already reinforced our security protocols to prevent unauthorized entry and ensure a safe environment for everyone.As for breakfast, we’re reviewing our offerings and exploring ways to provide more variety to better meet the expectations of all our guests.While we regret that your stay didn’t meet your expectations, we truly appreciate your feedback. It helps us improve, and we hope you’ll consider giving us another chance in the future.

酒店回复: Thank you so much for taking the time to share your experience. We’re glad to hear you enjoyed the value, breakfast, and our team’s hospitality. We also want to sincerely apologize for the inconveniences you faced - especially with the outlets, pool, and elevator.Unfortunately we didn't had a downstairs room available when we checked you in. That error is completely on us as employees and we apologize for that error too.The good news? Major renovations are scheduled for this winter to upgrade our facilities, including electrical infrastructure, outdoor areas, and both the pool and elevator. We’re really excited about the transformation ahead, and we’d love for you to experience all the improvements firsthand.If your travels bring you back to Lafayette, we hope you’ll give us another chance — there’s a lot worth staying for!

酒店回复: Thank you for sharing your feedback with us. We’re sorry your stay didn’t meet expectations. Our elevator is being fully replaced and will be down through Thanksgiving. We understand this is inconvenient and appreciate your patience. The pool was under maintenance due to excessive rain this summer, but we’re happy to report it reopened on the evening of July 17. We’re also working to improve breakfast quality and selection. Your comments help us identify areas for improvement. We hope you’ll give us another chance to provide a better experience. Thank you again for staying with us.

酒店回复: Thank you for your feedback. We're sorry to hear that your stay did not meet expectations and that you experienced issues with the condition of the property and pests. Your concerns are important to us, and we take them seriously.Regarding accessibility, we apologize for any misunderstanding or miscommunication. It appears the room assigned was not one of our designated accessible units. We're reviewing our booking processes to ensure that future guests receive accommodations that align with their specific needs and expectations.We appreciate your comments and are taking steps to improve the overall quality and comfort of our property. Should you consider returning, we would be glad to ensure a more suitable and enjoyable experience.