The room was clean and I felt safe. The gentleman who checked me in, I believe his name was Ben, was friendly and helpful.
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酒店回复: Hello Erin,Thank you for sharing your positive experience regarding the cleanliness of your room and the welcoming service you received at check-in. We appreciate your feedback about Ben's helpfulness, as our team takes pride in providing a friendly atmosphere for all guests. Your comments are invaluable in motivating our staff and ensuring a pleasant stay for everyone. We hope to welcome you back soon for another enjoyable visit.
5.0分
其他
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The room was comfortable for our short stay but the bathroom was not cleaned very well. There were beard trimmings around the sink and debris in the corner. Also there were signs that a mat had once been used inside of the tub that left a visible stain around it.
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酒店回复: Hello Ayse,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you found the room comfortable, but we sincerely apologize for the housekeeping oversight you experienced in the bathroom. Your comments will be noted for our team to address these issues with the appropriate departments to enhance our guest experience in the future. We appreciate your input as it helps us improve our service.
3.0分
家庭亲子
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When I asked for a plate to put my bagel on, I was told I would have to eat it off my hand. “ the guy didn’t order plates “. I asked wasn’t there a store nearby they could buy plates at, she said, “ we don’t do that”.
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酒店回复: Hello laurel,Thank you for sharing your feedback regarding your recent experience. We appreciate hearing from our guests, as it helps us understand different perspectives. Your comments about the availability of plates have been noted and will be shared with the relevant team for consideration in future service enhancements. We hope you enjoyed the rest of your stay and wish you safe travels ahead.
1.0分
家庭亲子
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The room was clean enough, however no soap, shampoo etc. “breakfast” was a joke… your choice of plain bagel or small blueberry muffin… and we had to go find staff to replenish the food as there was one bagel left at 8am and three of us. One long table with 2 chairs, so take the food back to your room. We went out to get actual breakfast and when we returned our room keys no longer worked as they checked us out… with all of our unpacked luggage still in the room! DO NOT RECOMMEND
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酒店回复: Hello Zandra,Thank you for your feedback. We appreciate you taking the time to share your experience, and we are glad to hear that you found the room clean. Your comments regarding the amenities and breakfast options will be shared with the management team for consideration. We regret that you experienced issues with your room keys during your stay; our goal is to enhance guest satisfaction. Your insights are valuable as we strive to improve future guest experiences.
2.0分
其他
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Only good thing was the nice room! Outside was in complete renovation with cement and dust everywhere. Breakfast was non existent. Worst in a long time and paid 150$. Disappointing
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酒店回复: Hello Lynda,Thank you for sharing your feedback. We're glad to hear that you enjoyed your room. We understand that renovations can impact your experience and we appreciate your patience during this time. Your comments regarding breakfast will be shared with our team to ensure we continue to enhance our offerings. We value your insights as they help us improve our guest experience moving forward.
2.0分
其他
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So the property outside was u der construction and it made the outside look like the hotel.itself was sketchy .the breakfast i had to go elsewhere they did not have a breakfast beyond honeybuns and coffee but the worst part even though i paid for my room in advance through ******* they still charged me when i got there twice for the room plus they took 100 off my credit card which they still have not returned for the security deposit plus when i called to ask what happendd abd about returning the over charges they told me i have to call back on thrsday because thats the o ly day the mamager is in .so far because of this my trip home has been pretty sad
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酒店回复: Hello Lisa,Thank you for sharing your experience. We appreciate your feedback about the construction and breakfast options, as it helps us improve our services. Regarding billing inquiries and your security deposit, please contact hotel management directly for clarification and assistance. We understand this has impacted your trip, and we hope you can find resolution soon.
1.0分
其他
The outside was all torn apart and messy. Side door was propped open with a 5 gallon bucket.
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酒店回复: Hello David,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the exterior conditions and will take them into account as we work to enhance the overall guest experience. Your insights are valuable to us as we strive to maintain our standards. If there are any specific details you would like to discuss further, please feel free to reach out to management directly.
4.0分
其他
Nice size room, clean and comfortable.
Found nails and other sharp objects in parking areas due to construction
Staff was excellent.
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酒店回复: Hello Daniel,Thank you for your feedback. We're glad to hear you enjoyed your room and found our staff to be excellent. We appreciate your note about the construction area; safety is a priority for us and your comments will help us in maintaining a better environment in the future. We hope to welcome you back again for an even better experience.
位于I-90公路旁，交通便利，非常适合短暂休息一晚。房间干净整洁，设施基本，服务态度友好。早餐种类有限，但整体性价比很高。别忘了去附近的阿姆斯特丹桥河边步道散步，非常放松。
很棒的酒店：员工、房间、设施都一流！这是我在阿姆斯特丹的首选住宿地！
The room was clean and I felt safe. The gentleman who checked me in, I believe his name was Ben, was friendly and helpful.
The room was comfortable for our short stay but the bathroom was not cleaned very well. There were beard trimmings around the sink and debris in the corner. Also there were signs that a mat had once been used inside of the tub that left a visible stain around it.
When I asked for a plate to put my bagel on, I was told I would have to eat it off my hand. “ the guy didn’t order plates “. I asked wasn’t there a store nearby they could buy plates at, she said, “ we don’t do that”.
The room was clean enough, however no soap, shampoo etc. “breakfast” was a joke… your choice of plain bagel or small blueberry muffin… and we had to go find staff to replenish the food as there was one bagel left at 8am and three of us. One long table with 2 chairs, so take the food back to your room. We went out to get actual breakfast and when we returned our room keys no longer worked as they checked us out… with all of our unpacked luggage still in the room! DO NOT RECOMMEND
Only good thing was the nice room! Outside was in complete renovation with cement and dust everywhere. Breakfast was non existent. Worst in a long time and paid 150$. Disappointing
So the property outside was u der construction and it made the outside look like the hotel.itself was sketchy .the breakfast i had to go elsewhere they did not have a breakfast beyond honeybuns and coffee but the worst part even though i paid for my room in advance through ******* they still charged me when i got there twice for the room plus they took 100 off my credit card which they still have not returned for the security deposit plus when i called to ask what happendd abd about returning the over charges they told me i have to call back on thrsday because thats the o ly day the mamager is in .so far because of this my trip home has been pretty sad
The outside was all torn apart and messy. Side door was propped open with a 5 gallon bucket.
Nice size room, clean and comfortable.
Found nails and other sharp objects in parking areas due to construction
Staff was excellent.