I stayed in 2321... great room... weird vibration was heard at night, that sometimes subsided...? Also, the outside of the hotel needs to be power washed... the stucco is pretty dingy and full of cobwebs. Most importantly, the front desk staff at check-in and check-out were super nice and professional, along with the very positive managers (?) in the special sport jackets I met at breakfast time. In short, I would definitely stay here again...!!!
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酒店回复: Thank you for taking the time to share your feedback and for your kind words about our front desk team and managers. We’re delighted to hear you enjoyed your room and overall stay. I appreciate you mentioning the vibration noise and exterior appearance — your observations are helpful as we continue improving both our facilities and guest experience. Our maintenance and operations teams have been notified to review these concerns and address them promptly. We truly value your loyalty and look forward to welcoming you back again soon!
1.0分
其他
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I got in late- hotel stated they overbooked and sold my room. it's 3am. i had to Uber here - now I will have to Uber to another hotel and i am livid. and i was charged for room too, to make matters worse.
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酒店回复: I sincerely apologize for the experience you had. Arriving late at night only to find your room unavailable is unacceptable, and I completely understand your frustration—especially having to take multiple Ubers at 3am and still being charged for the stay. Please know I am working to resolve this immediately by ensuring the charge is reversed and assisting with your transfer to another hotel. Your time, comfort, and trust mean a great deal to us, and I regret that we fell short of expectations during your arrival.
3.0分
其他
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I stayed with my family and had to book 2 rooms but they assigned us rooms as far as possible on the property. Also the keys stopped working on one of the rooms, and our first room smelled a lot like cigarrettes, so we had to change rooms.
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酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you and your family encountered during your stay. Having rooms located far apart, issues with room keys, and the need to change rooms due to odor are not reflective of the seamless and comfortable experience we strive to provide. I understand how frustrating this must have been, especially when traveling together as a family. Please know that your feedback has been shared with our front office and housekeeping teams so we can better coordinate room assignments, proactively address maintenance concerns, and ensure all rooms meet our non-smoking standards before arrival. We truly value your business and hope to have the opportunity to restore your confidence with a much improved stay in the future.
2.0分
商务出差
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The room was dark and hasn’t been updated in some time. The long metal grate shower drain was taken out and sitting on the side of the tub. The staff was very nice but the property appeared run-down.
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酒店回复: Thank you for your feedback. I am glad to hear that our staff made a positive impression during your stay, but I sincerely apologize that the condition of your room and the property overall did not meet expectations. A dark room, visible maintenance concerns such as the shower drain, and the need for updates can certainly take away from the comfort of your experience. Please be assured that your comments have been shared with our housekeeping, engineering, and leadership teams so that we can address these issues and focus on areas that need attention. We truly value your input, and your observations will help guide improvements to ensure a more comfortable and refreshed experience for our future guests.
5.0分
其他
Love for price only they had roaches sucks but other than that it's okay if u didn't know
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酒店回复: Thank you for sharing your feedback. While I’m glad to hear you found value in your stay, I sincerely apologize for the pest concern you mentioned. This is certainly not the experience we want for our guests. Our pest control provider has been notified to ensure the issue is fully addressed, and additional inspections have been scheduled. We truly appreciate you bringing this to our attention so we can make the necessary improvements for a cleaner and more comfortable stay.
1.0分
其他
There was stool on the bec, someones sock, celing was falling apart and a bug in the sink
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酒店回复: I am deeply sorry for the condition of the room you encountered. Finding stool on the bed, a sock left behind, a ceiling in disrepair, and a bug in the sink is unacceptable and far below the standards we promise our guests. Please know this does not reflect the level of cleanliness and care we strive to maintain. I will be addressing this with our housekeeping and maintenance teams immediately to prevent this from happening again, and I would like to personally assist in making this right for you.
1.0分
家庭亲子
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I would not recommend a stay there.
It’s an old bulding , when it rains bathroom selling drops water .
Front desk is not helpful and they have an attuide.
Manger is not available all over weekend.
I had to leave hotel 3 days earlier coz the inconvenience .
There cleaning service is terrible.
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the inconveniences you encountered during your stay. Please accept my sincere apologies for the condition of the building, the issues with the bathroom, and the service you received from our team. This is far from the level of hospitality we aim to provide.Your feedback regarding housekeeping, front desk service, and management availability is extremely valuable, and I will be addressing these concerns directly with the appropriate teams.
2.0分
其他
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Don't stay in 4321
Normally when you see "Hyatt" you think it's probably a nice place. Beware, this isn't your typical Hyatt. Our initial room had an overpowering smell of mold, we had to change rooms. The carpet in both rooms was coming up and in the second one I cut my foot on the molding. During my early morning run, walking by other rooms was a powerful smell of pot. I never really felt safe with my wife to be honest. The bedroom door didn't close fully, we only had one coffee cup and nothing to wash the dishes. The staff was always pleasant and helpful, but just know the room we were in (4321) needs a major overhaul.
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酒店回复: Thank you for sharing your detailed feedback regarding your recent stay with us. I am truly sorry to hear about the challenges you experienced, from the room condition to the safety concerns you mentioned. This is certainly not the impression we want to leave, and I regret that we fell short of the quality and comfort you rightfully expect from Hyatt.I will be addressing the issues you’ve raised—particularly the mold odor, carpet and molding condition, and the maintenance concerns in your room—with our engineering and housekeeping teams immediately. I also want to acknowledge your comments regarding safety and security; these are very important to us, and your feedback will help us take the necessary steps to improve.On a positive note, I’m glad to hear that our staff provided you with pleasant and helpful service. Still, I understand that this does not make up for the inconveniences you faced.We sincerely value your feedback, and I hope you might consider giving us another opportunity in the future so we can deliver the comfortable and welcoming stay you expected.
适合商务旅客和长期住宿。
入住体验不太好。我询问是否可以提前入住，但如果我没记错的话，结果是在他们正常的入住时间之后才办好。他们没有明确告知是否可以提前入住。另外，当我尝试预订第二天住宿时，他们说已经订满了，但实际上他们的官网和其他网站上都显示有空房。
I stayed in 2321... great room... weird vibration was heard at night, that sometimes subsided...? Also, the outside of the hotel needs to be power washed... the stucco is pretty dingy and full of cobwebs. Most importantly, the front desk staff at check-in and check-out were super nice and professional, along with the very positive managers (?) in the special sport jackets I met at breakfast time. In short, I would definitely stay here again...!!!
I got in late- hotel stated they overbooked and sold my room. it's 3am. i had to Uber here - now I will have to Uber to another hotel and i am livid. and i was charged for room too, to make matters worse.
I stayed with my family and had to book 2 rooms but they assigned us rooms as far as possible on the property. Also the keys stopped working on one of the rooms, and our first room smelled a lot like cigarrettes, so we had to change rooms.
The room was dark and hasn’t been updated in some time. The long metal grate shower drain was taken out and sitting on the side of the tub. The staff was very nice but the property appeared run-down.
Love for price only they had roaches sucks but other than that it's okay if u didn't know
There was stool on the bec, someones sock, celing was falling apart and a bug in the sink
I would not recommend a stay there.
It’s an old bulding , when it rains bathroom selling drops water .
Front desk is not helpful and they have an attuide.
Manger is not available all over weekend.
I had to leave hotel 3 days earlier coz the inconvenience .
There cleaning service is terrible.
Don't stay in 4321
Normally when you see "Hyatt" you think it's probably a nice place. Beware, this isn't your typical Hyatt. Our initial room had an overpowering smell of mold, we had to change rooms. The carpet in both rooms was coming up and in the second one I cut my foot on the molding. During my early morning run, walking by other rooms was a powerful smell of pot. I never really felt safe with my wife to be honest. The bedroom door didn't close fully, we only had one coffee cup and nothing to wash the dishes. The staff was always pleasant and helpful, but just know the room we were in (4321) needs a major overhaul.