My issue is with the room and amenities. Thw bed was way too hard it was like sleeping on a rock infact the floor was almost as comfortable as the bed. My second problem was that you use to cary other options of creamer for coffee and now you only have ine option. You no longer carry the juice like you use too and inly offer apple juice or cranberry juice in little plastic containers. The coffee machine broke but the staff brought out a pot of coffee. Your vending machine was brokenand i have been staying at this location every year for about ten years and was not impressed.The staff was great especially the lady who ran the breakfast area in the morning's. They are the reason i am giving 2 stars instead of 1.
3.0分
其他
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I stayed in room 302, and I will be speaking from a former GM in the hospitality field perspective:
1) Make sure All linens are clean. The linen on the pull out was dirty.
2) REPLACE THE PULL OUT MATTRESS! The one I TRIED to sleep on was so worn that the floor would have been more comfortable. I ended up sleeping on the couch for my comfort. For a $321 stay ALL of us should have slept in comfort. 3) the TVs need both a universal and the remote that comes with the tv. 4) being that it was a big holiday weekend, and a big football weekend every machine in the building should’ve been working, such as the vending machines and all ice machines plan ahead.
Overall, the most I can say about my stay, here is the convenience of the location. The water drains slow out the tub, the tub faucet does not turn off completely, and the hot water was sketchy.
3.0分
其他
This property was good for my single/short stay purposes. It is right along the freeway, so traffic noise was to be expected but it was no bother in the room.
5.0分
家庭亲子
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I am sorry I made the reservation on the wrong day suppose to be DEC NOT NOV.I already made new reservation for DEC wish could get a refund but I understand
We have stayed several times with you & always been very happy Thank you
1.0分
其他
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The first room I got put into had body hair all over the toilet, the second room I got into was an “upgrade” and it had mold all over the shower walls, like fuzzy, black mold. The employees were super nice and always super professional. However, it’s not the cleanest.
1.0分
其他
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Bathroom tub was dirty, booking was awful and after trying to talk to front Lobby attendant with hardly not being able to speak English , he said I would get a refund in his end due to wrong date in checking in. So he took another payment and never refunded my other payment and when I called to inform him bathroom was dirty he was no were to be found. Wouldn’t answer phone and this was all at 2 am by the time I received a dirty room.
After this I informed ********* and they tried calling hotel back and they wouldn’t answer ir respond phone calls.
Very very poor staff. And they should hire personnel that know how to speak or understand English .
5.0分
情侣出游
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This hotel was exactly what my wife and I needed. For the price, you really get the most bang for your buck. The bed was so comfortable I slept like I was late for the school bus again. The staff were super friendly, and the shower had great pressure with plenty of hot water. The complimentary breakfast was a pleasant surprise—cereal, waffles, eggs, sausage, and biscuits with gravy. I basically saved on two meals right there. Highly recommend!
2.0分
其他
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Booked a month in advance and when we show up to the front desk attendant said we only have one double queen bed room available that is clean. I booked 2 room for this set up. That is what I needed. Very poorly managed. They made us wait 10 min will she check with her manager then gave us a king room with a sofa sleeper. Sofa sleepers are not the same quality of bed as two queen beds. So very disappointed in there services.
4.0分
其他
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Overal was good, they do charge $15 a day for pet fee even though it didnt state that on the description. So know that. I stayed on the back and there were a couple of men working on a diesel truck all day for both days i was there. Wasnt enough to make me wish to leave but it was annoying, just turn up your tv more! Lol
定期服务
My issue is with the room and amenities. Thw bed was way too hard it was like sleeping on a rock infact the floor was almost as comfortable as the bed. My second problem was that you use to cary other options of creamer for coffee and now you only have ine option. You no longer carry the juice like you use too and inly offer apple juice or cranberry juice in little plastic containers. The coffee machine broke but the staff brought out a pot of coffee. Your vending machine was brokenand i have been staying at this location every year for about ten years and was not impressed.The staff was great especially the lady who ran the breakfast area in the morning's. They are the reason i am giving 2 stars instead of 1.
I stayed in room 302, and I will be speaking from a former GM in the hospitality field perspective:
1) Make sure All linens are clean. The linen on the pull out was dirty.
2) REPLACE THE PULL OUT MATTRESS! The one I TRIED to sleep on was so worn that the floor would have been more comfortable. I ended up sleeping on the couch for my comfort. For a $321 stay ALL of us should have slept in comfort. 3) the TVs need both a universal and the remote that comes with the tv. 4) being that it was a big holiday weekend, and a big football weekend every machine in the building should’ve been working, such as the vending machines and all ice machines plan ahead.
Overall, the most I can say about my stay, here is the convenience of the location. The water drains slow out the tub, the tub faucet does not turn off completely, and the hot water was sketchy.
This property was good for my single/short stay purposes. It is right along the freeway, so traffic noise was to be expected but it was no bother in the room.
I am sorry I made the reservation on the wrong day suppose to be DEC NOT NOV.I already made new reservation for DEC wish could get a refund but I understand
We have stayed several times with you & always been very happy Thank you
The first room I got put into had body hair all over the toilet, the second room I got into was an “upgrade” and it had mold all over the shower walls, like fuzzy, black mold. The employees were super nice and always super professional. However, it’s not the cleanest.
Bathroom tub was dirty, booking was awful and after trying to talk to front Lobby attendant with hardly not being able to speak English , he said I would get a refund in his end due to wrong date in checking in. So he took another payment and never refunded my other payment and when I called to inform him bathroom was dirty he was no were to be found. Wouldn’t answer phone and this was all at 2 am by the time I received a dirty room.
After this I informed ********* and they tried calling hotel back and they wouldn’t answer ir respond phone calls.
Very very poor staff. And they should hire personnel that know how to speak or understand English .
This hotel was exactly what my wife and I needed. For the price, you really get the most bang for your buck. The bed was so comfortable I slept like I was late for the school bus again. The staff were super friendly, and the shower had great pressure with plenty of hot water. The complimentary breakfast was a pleasant surprise—cereal, waffles, eggs, sausage, and biscuits with gravy. I basically saved on two meals right there. Highly recommend!
Booked a month in advance and when we show up to the front desk attendant said we only have one double queen bed room available that is clean. I booked 2 room for this set up. That is what I needed. Very poorly managed. They made us wait 10 min will she check with her manager then gave us a king room with a sofa sleeper. Sofa sleepers are not the same quality of bed as two queen beds. So very disappointed in there services.
Overal was good, they do charge $15 a day for pet fee even though it didnt state that on the description. So know that. I stayed on the back and there were a couple of men working on a diesel truck all day for both days i was there. Wasnt enough to make me wish to leave but it was annoying, just turn up your tv more! Lol