酒店回复: Thank you for the feedback! We hope to welcome you back to the TownePlace Suites in O'Fallon, IL soon!
5.0分
其他
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Wonderful weekend
The hotel In general was awesome. But the tv remote wasn’t working correctly. I was pressing the ok button but it wasn’t working. But overall it was nice and quiet and I had a chance to relax and enjoy myself
酒店回复: Thank you for staying with us.Hope to see you again soon!
5.0分
其他
Conveniently located.
Very enjoyable stay, best of our trip. Pool was clean and amenities top notch. Walking distance to restaurants and a brewery.
酒店回复: Thank you for staying with us.Hope to see you again soon!
3.0分
家庭亲子
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Easy check in process. Lobby is nice. Room we had was fine, but the sheets smelled musty and unclean. The breakfast stinks. Pre-packaged egg quiche is disgusting! Same with packaged sauasages. Drury inn holiday inn express, fairfield inn all offer a much better breakfast service. Make this correction, and youre at least up on their level.
4.0分
家庭亲子
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The location of this facility was next to one of my favorite breakfast spots, First Watch. We were within a mile or less from friends, family, dinning, and shopping. We did have to purchase air freshers for the unpleasant odor of food which saturated the curtains and furniture in the room. Over all the staff was great in accommodating our needs and customer service.
5.0分
家庭亲子
Stayed 4th of July weekend and was very accommodating of our baseball team.
5.0分
其他
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Front desk woman at check-in was amazing. Super friendly and efficient. Room was excellent (condition, cleanliness, comfort). We love to stay here when we need to.
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酒店回复: Thank you so much for the fabulous rating. We appreciate your business and sharing you great feedback and kind words with us. We're looking forward to welcoming you back again soon.
1.0分
家庭亲子
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The property was nice, clean, and seemed relatively new. There was access to various places to eat.
The bad part my family and I experienced was that our room was not ready upon arrival, which was booked weeks in advance. So after a long day on flights (beginning at 4am) we had no choice but to sit in the lobby and wait\sleep almost 1&1/2 hrs till our room was ready. Then the room was too small for our party of 3 people. The manager present(Allyson I think) showed no sense of urgency to get us into a room, she actually left the property while we were in the lobby resting and waiting on our room. Athhough the night staff (Clay & Dominique) were absolutely awesome. They actually worked diligently at getting us into a room. Overall the experience was not good at all, but Clay & Dominique didall they could with the limited staff and resources available.
走廊和房间布局很棒！房间里有厨房，设施齐全。我们的房间空间也很宽敞，浴室很棒，配有防雾镜和超棒的浴室壁橱。早餐很棒，包括小份乳蛋饼和预先包装好的热早餐三明治。前台工作人员非常友好，乐于助人。我一定会再次入住这里！
我们把一件外套落在房间里了，我给他们打了三次电话，因为他们说会回电，但一直没回，所以他们没找到。他们怎么可能找不到呢？外套在衣柜里。我肯定是清洁人员拿走了。这说明他们的员工素质不高。
我们要求加一个行李架，但前台工作人员不知道那是什么，也不知道去哪里找。房间还可以，位置也正好满足我们的需求。离购物中心和餐厅都很近。我们来自俄勒冈州，所以最精彩的是在Cracker Barrel餐厅吃的，哈哈。
好的，
Wonderful weekend
The hotel In general was awesome. But the tv remote wasn’t working correctly. I was pressing the ok button but it wasn’t working. But overall it was nice and quiet and I had a chance to relax and enjoy myself
Conveniently located.
Very enjoyable stay, best of our trip. Pool was clean and amenities top notch. Walking distance to restaurants and a brewery.
Easy check in process. Lobby is nice. Room we had was fine, but the sheets smelled musty and unclean. The breakfast stinks. Pre-packaged egg quiche is disgusting! Same with packaged sauasages. Drury inn holiday inn express, fairfield inn all offer a much better breakfast service. Make this correction, and youre at least up on their level.
The location of this facility was next to one of my favorite breakfast spots, First Watch. We were within a mile or less from friends, family, dinning, and shopping. We did have to purchase air freshers for the unpleasant odor of food which saturated the curtains and furniture in the room. Over all the staff was great in accommodating our needs and customer service.
Stayed 4th of July weekend and was very accommodating of our baseball team.
Front desk woman at check-in was amazing. Super friendly and efficient. Room was excellent (condition, cleanliness, comfort). We love to stay here when we need to.
The property was nice, clean, and seemed relatively new. There was access to various places to eat.
The bad part my family and I experienced was that our room was not ready upon arrival, which was booked weeks in advance. So after a long day on flights (beginning at 4am) we had no choice but to sit in the lobby and wait\sleep almost 1&1/2 hrs till our room was ready. Then the room was too small for our party of 3 people. The manager present(Allyson I think) showed no sense of urgency to get us into a room, she actually left the property while we were in the lobby resting and waiting on our room. Athhough the night staff (Clay & Dominique) were absolutely awesome. They actually worked diligently at getting us into a room. Overall the experience was not good at all, but Clay & Dominique didall they could with the limited staff and resources available.