酒店回复: Thank you for leaving feedback regarding your recent stay with us. Rest assured that our toaster is indeed working.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很好，酒店非常干净。
酒店回复: Mucho gracias!
5.0分
其他
原文
翻译提供方：Google
好吧
酒店回复: We appreciate your feedback and hope to see you again soon.
4.0分
其他
Would have been a 5 star, but dogs woke us up at 7:00 and continued for the next 2 hours until we left. Front desk was notified. Clean, super friendly staff.
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酒店回复: Thank you for leaving a review regarding your stay with us. We apologize that your stay was interrupted by barking dogs. I understand how this would have been very frustrating and inconvenient for you. Rest assured that in the last week myself and our team have taken action and implemented stronger policies to ensure our guests in the future can have a peaceful, quiet night's rest without the incessant barking of dogs. We hope to see you again soon and wish you safe travels.
3.0分
商务出差
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The staff was very nice and check in was super easy. The location was perfect for me and the walking trail nearby was a lovely experience. Unfortunately I was in a room with a connecting door. On the other side was a person I was not traveling with. When they used their TV it was like someone had turned on the TV in my room. I wasn't in my room much so it wasn't a big deal until it woke me up at 5:30 AM. Definitely ask to not be in a room with a connecting door.
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酒店回复: Thank you for taking time to leave feedback about your stay. We apologize that your sleep was interrupted by noise. This is not the experience we strive to provide our guests and we hope you will give us an opportunity in the future to provide you with an exceptional stay.
5.0分
其他
Staff very helpful and friendly, traffic was a little loud thru out the night, but overall, nice place to stay
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酒店回复: Thank you for taking the time to leave feedback regarding your recent stay. We appreciate you choosing to stay with us and hope to see you again soon.
5.0分
情侣出游
Our room was clean and the sheets felt so fresh. Breakfast was okay but it would be nice to have fruit and/or gluten free options as well.
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酒店回复: Thank you for taking the time to leave feedback regarding your recent stay with us. Rest assured we will use your feedback to continue to provide all of our guests with an excellent experience.
5.0分
家庭亲子
We stayed here 2 nights for the fall foliage at Grandfather mountain and Linn Cove Viaduct. The breakfast was good and staffs members were nice..
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酒店回复: Thank you for taking the time to leave feedback about your stay with us. We appreciate your patronage and look forward to seeing you again soon!
1.0分
其他
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Noise, noise, noise
This was the loudest hotel I’ve ever stayed out. Not only was the road that is beside the hotel super loud and busy, all hours of the night, but the noise came from all sides. The parking was right up against the ground floor rooms, so we heard all the talking, alarms and even got to see the headlights directly into our room. Then we had the elephants stopping around upstairs until 3am and then started up again at 6am. Then there was the hall noise, vacuuming started before 7am, but the worst was the room above we could literally hear everything being said. We couldn’t get a break and was a terrible, sleepless night.
It’s unfortunately because the room was as pictured, linens and towels were comfy. I didn’t bother calling the staff because she wasn’t pleasant upon checkin so assumed she would be just as unhelpful.
In the morning, you can see the church van from this congregation of loud people taking up the entire breakfast lounge.
Just the noise factor alone, I’d never stay here again. They need to invest in some soundproofing all around.
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酒店回复: Thank you for taking the time to leave a review regarding your stay with us. I apologize that we were unable to meet your expectations. This is not the kind of experience which we wish for our guests to have. We do enforce quiet hours between 10:00PM-6:00AM in order to provide our guests restful sleep, and our front desk is available 24 hours in order to tend to any needs which may arise during your stay. I can assure you that there was no vacuuming before 7:00AM, as our housekeeping staff arrives daily at 9:00AM, and vacuuming does not generally take place until late afternoon. I hope you will give us the future opportunity to provide you with a comfortable night's rest and the 10/10 experience which we take pride in.
房间非常干净舒适，早餐是新鲜烹制的，种类很多也很好吃。员工非常友好，是一次愉快的住宿体验。
我不喜欢他们要求的 300 美元押金，而且该地区没有任何声音或噪音，空气听起来就像一列抛锚的火车，让你无法入睡，早餐一点也不好，烤面包机甚至不能用。
一切都很好，酒店非常干净。
好吧
Would have been a 5 star, but dogs woke us up at 7:00 and continued for the next 2 hours until we left. Front desk was notified. Clean, super friendly staff.
The staff was very nice and check in was super easy. The location was perfect for me and the walking trail nearby was a lovely experience. Unfortunately I was in a room with a connecting door. On the other side was a person I was not traveling with. When they used their TV it was like someone had turned on the TV in my room. I wasn't in my room much so it wasn't a big deal until it woke me up at 5:30 AM. Definitely ask to not be in a room with a connecting door.
Staff very helpful and friendly, traffic was a little loud thru out the night, but overall, nice place to stay
Our room was clean and the sheets felt so fresh. Breakfast was okay but it would be nice to have fruit and/or gluten free options as well.
We stayed here 2 nights for the fall foliage at Grandfather mountain and Linn Cove Viaduct. The breakfast was good and staffs members were nice..
Noise, noise, noise
This was the loudest hotel I’ve ever stayed out. Not only was the road that is beside the hotel super loud and busy, all hours of the night, but the noise came from all sides. The parking was right up against the ground floor rooms, so we heard all the talking, alarms and even got to see the headlights directly into our room. Then we had the elephants stopping around upstairs until 3am and then started up again at 6am. Then there was the hall noise, vacuuming started before 7am, but the worst was the room above we could literally hear everything being said. We couldn’t get a break and was a terrible, sleepless night.
It’s unfortunately because the room was as pictured, linens and towels were comfy. I didn’t bother calling the staff because she wasn’t pleasant upon checkin so assumed she would be just as unhelpful.
In the morning, you can see the church van from this congregation of loud people taking up the entire breakfast lounge.
Just the noise factor alone, I’d never stay here again. They need to invest in some soundproofing all around.