酒店回复: Thank you for taking the time to share your experience. We're glad to hear our staff was kind and helpful, and that your room was clean. However, we're truly sorry to hear about the issues that affected your comfort and sense of safety during your stay. Your feedback about the odors, noise, and overall environment is important, and we take it seriously. We're continuously working on improving the guest experience and will be looking into these concerns further. Thank you again for your honest review we appreciate it and hope to offer a better experience in the future.
酒店回复: Thank you so much for staying with us. We are glad we could be your second home. In the near future we can't wait to see your and your husband again.
酒店回复: We're very sorry to hear about your experience. What you described is far from the standard we strive to maintain, and we sincerely apologize for the condition of the room and overall environment. Your feedback is extremely important, and we’ll be addressing these issues with our team immediately to ensure improvements are made. We understand your frustration and truly regret that we did not provide the experience you expected or deserved.
酒店回复: Thank you for your feedback! We're so glad to hear that our place was a great fit for your needs and that our front desk team made a positive impression, we’ll be sure to pass that along. We do apologize for the internet issues and understand how frustrating that can be. We're actively working on improving connectivity to make sure future stays are even smoother. We hope to welcome you back again soon!
1.0分
其他
原文
翻译提供方:Google
不好
我们想再住一晚,但男接待员没有提供正确的信息,而且他的回应很粗鲁
空调也坏了,显示“更换电池”
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酒店回复: Thank you for your feedback. We’re sorry to hear about the confusion regarding your extension and the experience you had with our front desk team. That’s certainly not the level of service we aim to provide, and we’ll address this internally. We also apologize for the issue with the A/C and the inconvenience it caused during your stay. Your comments are appreciated and will help us improve. We hope to have the opportunity to provide you with a better experience in the future.
酒店回复: Thank you so much for your wonderful rating! We're thrilled to know you had such a positive experience with us. Your kind words and support mean a lot to our team, and we’re grateful you took the time to share your feedback.We hope to welcome you back again soon!
4.0分
家庭亲子
原文
翻译提供方:Google
房间里的一切都很完美,但是我早上 7 点醒来,他们说早餐 7 点就已经结束了?
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酒店回复: Tabithia, We appreciate you staying with us and hope you come back and see us again. Unfortunately, we do not offer breakfast at our property. We do offer complimentary hot beverages such as coffee and tea each morning.
1.0分
情侣出游
原文
翻译提供方:Google
东西都坏了,淋浴水压很低。水槽排水很慢。总的来说,这是一次糟糕的体验。不会再来了。
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酒店回复: Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. Your comments help us understand where we fell short and where we need to improve.We genuinely hope to have the opportunity to welcome you back and provide the high-quality experience you deserve. Please don’t hesitate to reach out directly if there’s anything we can do to make your next stay more comfortable.
5.0分
其他
原文
翻译提供方:Google
很不错
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酒店回复: Thank you so much for your perfect 10/10 rating!We truly appreciate your feedback and are thrilled to know you had a great experience. Your support motivates us to keep delivering excellent service. If there’s ever anything else we can do for you, don’t hesitate to reach out!
酒店很干净。员工非常友好。我是一名来自阿富汗的退役老兵,他们满足了我住一楼的要求!
工作人员非常友善,帮我换了一间近一点的房间。房间很干净,但味道很难闻。酒店的常住居民很脏,走廊里弥漫着香烟味,而且很吵。酒店内外也有很多“活动”。我感觉不太安全,晚上不敢独自出门。物有所值。
Mainstay 的 Pleasanville
我和丈夫在这里住了 2 周,这里就像我们的第二个家。所有客人都很友好、快乐,但有几位员工似乎并不关心他们的客人或工作。总的来说,我们的住宿非常愉快。
避开这家酒店
这是我住过的最恶心的酒店。整个地方都弥漫着烟味和霉味。房间里到处都是烧焦的痕迹。马桶座圈脱落变黄,淋浴间到处都是黑点。整个体验糟透了,千万不要住在这里。
晚安
除了网络连接之外,其他方面都完美满足了我们的需求。这反而让我们的操作变得比预想的要麻烦。不过柜台人员非常友善。
不好
我们想再住一晚,但男接待员没有提供正确的信息,而且他的回应很粗鲁
空调也坏了,显示“更换电池”
我很喜欢这个房间,非常宽敞,非常适合家庭入住。房间干净,床单很新,但空调很旧,需要更换,但总体来说,我给 8/10 分。酒店员工也很好。
房间里的一切都很完美,但是我早上 7 点醒来,他们说早餐 7 点就已经结束了?
东西都坏了,淋浴水压很低。水槽排水很慢。总的来说,这是一次糟糕的体验。不会再来了。
很不错