酒店回复: Dear Joseph,We regret any dissatisfaction you may have experienced regarding our hotel's cancellation policy. As stated in our policies, guests are required to cancel reservations at least 72 hours before the scheduled check-in time to avoid any associated charges. These policies are in place to ensure the efficient operation of our hotel and to accommodate the needs of all our guests.Should you have any further concerns or questions regarding the cancellation or our policies, please don't hesitate to reach out to us directly. We value your feedback and strive to address any issues to the best of our ability.We appreciate your understanding and hope to have the opportunity to welcome you to our hotel in the future under more favorable circumstances.
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback and are pleased to hear that our front desk provided friendly and helpful service, and that you found them accommodating.However, we sincerely apologize for the cleanliness issues you encountered in your room. Please rest assured that your concerns have been noted, and we will address them promptly with our housekeeping team to ensure improvements are made.Your comfort is our top priority, and we are committed to providing a clean and welcoming environment for our guests. We value your input, and your comments will be instrumental in enhancing our services.
5.0分
情侣出游
原文
翻译提供方：Google
位置非常好
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酒店回复: Thank you for choosing to stay with us at Rodeway Inn Point Pleasant Beach, located at 620 Ocean Rd #88, Point Pleasant, NJ 08742, United States. We appreciate you taking the time to share your feedback with us.We're thrilled to hear that you enjoyed our very good location at the Rodeway Inn Point Pleasant Beach. We look forward to welcoming you back for another great stay!Sincerely,Hotel General Manager.Rodeway Inn Point Pleasant Beach.
4.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Dear Alexis,Thank you for sharing your high star rating score! We truly appreciate your response and can't wait to welcome you back for another fantastic stay with us soon!Sincerely,Hotel General Manager.Rodeway Inn Point Pleasant Beach.
3.0分
家庭亲子
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Inside the bathroom, the grout was dirty. The doors were dirty. There was no coffee for the coffee maker no ice machine. There’s no phone charger outlet. There was only one outlet in the room that was behind the bed.
This would be a good stay for a one night or but not for the length of Stay that I stayed. They didn’t offer any kind of area for convenience for where you can go to get breakfast or lunch or dinner. They didn’t have any maps. It was very poor
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the multiple maintenance issues, including. The dirty grout and doors, lack of coffee or an ice machine, and the unacceptable shortage of convenient outlets/phone chargers. We regret that our basic amenities and lack of local information detracted from your extended stay, and we are urgently addressing these deficiencies.Sincerely,MaryGuest Relation Manager.
4.0分
其他
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Reasonable price for weekend offseason in a small room than i anticipated; location very good to walk for almost everything.
My only complaint is that the walls are extremely thin and upstairs tenants kept me awake all night.
Wifi needs much improvement; very unstable
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酒店回复: Thank you for sharing your feedback with us. We’re glad you found our location convenient and pricing reasonable, but apologize for the noise and WiFi issues you experienced. We appreciate your input and are working to enhance guest comfort and connectivity.Sincerely,MaryGuest Relation Manager.
1.0分
其他
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Pool had mold on the liner . We had to wait an hour for our room to be cleaned then once we gained access we had no pillow cases , the blanket was dirty . Windows did not lock . I locked it with a hanger . I wiped down the bathroom shower walls myself with bleach they were so disgusting. If I didn’t live so far and wasn’t so exhausted I would have drove home .
2.0分
其他
Very small room, some stains on the bedding. Staff promptly came to switch out blanket. Pool is in poor condition, and the room needs some repairs. Also
4.0分
其他
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Old School Weekend Getaway
Safe neighborhood, staff very friendly and attentive. Room was clean but old. Shower pressure was amazing. Very close to downtown and beach.
我通过 ******* 预订了这间客房，但因为家里有紧急情况，凌晨预订后大约一小时取消了预订。他们说可以退款，我向汽车旅馆和 ******* 解释了我的紧急情况，甚至支付了额外的保险费。整体而言，这家酒店生意非常糟糕。这是我第一次也是最后一次预订。
房间陈旧，有烟味。椅子上有明显的水渍，长有霉菌。熨衣板很脏，枕头套上有污渍。好消息是水槽或抽屉下没有针头。
服务很棒，前台很友好，乐于助人。我问他要床单，他给了我房间的小暖气。房间不是很干净。
位置非常好
好的
Inside the bathroom, the grout was dirty. The doors were dirty. There was no coffee for the coffee maker no ice machine. There’s no phone charger outlet. There was only one outlet in the room that was behind the bed.
This would be a good stay for a one night or but not for the length of Stay that I stayed. They didn’t offer any kind of area for convenience for where you can go to get breakfast or lunch or dinner. They didn’t have any maps. It was very poor
Reasonable price for weekend offseason in a small room than i anticipated; location very good to walk for almost everything.
My only complaint is that the walls are extremely thin and upstairs tenants kept me awake all night.
Wifi needs much improvement; very unstable
Pool had mold on the liner . We had to wait an hour for our room to be cleaned then once we gained access we had no pillow cases , the blanket was dirty . Windows did not lock . I locked it with a hanger . I wiped down the bathroom shower walls myself with bleach they were so disgusting. If I didn’t live so far and wasn’t so exhausted I would have drove home .
Very small room, some stains on the bedding. Staff promptly came to switch out blanket. Pool is in poor condition, and the room needs some repairs. Also
Old School Weekend Getaway
Safe neighborhood, staff very friendly and attentive. Room was clean but old. Shower pressure was amazing. Very close to downtown and beach.