酒店回复: Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos mucho escuchar sobre los problemas que experimentó durante su estadía. Este no es el estándar al que nos sometemos, y nos disculpamos sinceramente por las preocupaciones de limpieza y por la falta de disponibilidad de la piscina durante su visita.Actualmente estamos realizando renovaciones y trabajando diligentemente para corregir las áreas que necesitan mejoras. Sus comentarios han sido compartidos con nuestros equipos de limpieza y mantenimiento para atención inmediata. Agradecemos que nos haya hecho llegar esto y esperamos que considere darnos otra oportunidad para brindarle una experiencia mucho mejor en el futuro.Saludos cordiales,La gerencia de La Quinta Inn & Suites by Wyndham Pasadena
2.0分
家庭亲子
原文
翻译提供方：Google
浴室毛巾和窗帘有污渍
4.0分
家庭亲子
原文
翻译提供方：Google
一切都好..
3.0分
其他
原文
翻译提供方：Google
他们无缘无故地收费
5.0分
家庭亲子
原文
翻译提供方：Google
好的
2.0分
家庭亲子
Mattresses were really hard, I woke up with back pain: Pool was closed. Toilet would run for awhile after flushing. Wooden drawers had mold.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced during your stay. This is not the standard we hold ourselves to, and we sincerely apologize for the cleanliness concerns and that the pool was unavailable during your visit.We are currently undergoing renovations and working diligently to correct the areas that need improvement. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.Warm regards,La Quinta Inn & Suites by Wyndham Pasadena Management
2.0分
其他
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Pool & hot tub not working. If we would have know this we would have booked somewhere else. Beds hard as a rock. Everything felt like it was falling apart. No walk in shower in mobility room.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced during your stay. This is not the standard we hold ourselves to, and we sincerely apologize for the cleanliness concerns and that the pool was unavailable during your visit.We are currently undergoing renovations and working diligently to correct the areas that need improvement. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.Warm regards,La Quinta Inn & Suites by Wyndham Pasadena Management
房间完全脏了。
而且地毯全湿了。
他们在上午 7:00 停用了我的卡，而出发时间是上午 11:00。我无法再进入我的房间，我不得不去请他们激活钥匙。
在那里工作的员工提供优质的服务
设施很差，房间里有虫子。接待人员对你态度很差。
游泳池不可用
浴室毛巾和窗帘有污渍
一切都好..
他们无缘无故地收费
好的
Mattresses were really hard, I woke up with back pain: Pool was closed. Toilet would run for awhile after flushing. Wooden drawers had mold.
Pool & hot tub not working. If we would have know this we would have booked somewhere else. Beds hard as a rock. Everything felt like it was falling apart. No walk in shower in mobility room.