酒店回复: Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
3.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Hello Felicia,We appreciate your feedback and regret to hear your experience did not meet expectations. Your comments will be shared with our team for further review and improvement. Please feel free to reach out to management directly to discuss your stay in more detail.
3.0分
情侣出游
The staff were polite and very personable. The rooms are in need of a complete make over, especially the bathroom
展开
酒店回复: Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.GMBobby Patel.
1.0分
情侣出游
展开
Room and shower filthy, Staff couldn't understand English, no drain plugs in sink or tub so I was unable to take a much needed and wanted bath, tub overall filthy as well as walls, towels and washcloths were filthy and I tried cleaning them but only got more filth out of them, phone didn't work, got to breakfast few minutes late and nothing was left out so I didn't receive my Free breakfast, due to misunderstanding and motel not using my pay info on file I was kicked out of my room instead of being able to lengthen my stay which left me with no ride and once again left out in the cold, no hangers in room, iron and ironing board filthy, found roach in the room, unsure whether or not my Direct Express card was charged twice as Clerk at desk didn't understand English and he never asked for my itinerary number although I tried explaining to him that I booked motel thru *******, did load of laundry and clothes didn't come clean in washer and the dryer left lint all over my brand new sweat jacket and sweat pants as well as other clothes and I had double checked lint filter and cleaned it off prior to starting dryer, no weather stripping around room door, felt unsafe in room as if someone was watching me and door/lock didn't tightly seal or lock, drawers in room were filthy so I couldn't even put my clothes in them until I cleaned them myself with already filthy washcloth that came with room which was when I found the roach. More things wrong with room/stay but no more room to type
展开
酒店回复: Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!GMBobby Patel.
5.0分
其他
展开
We love it!!!!
Very nice & friendly staff. They walk around checking the property so it’s safe. We really enjoyed our stay. The shower didnt work in one room. They quickly moved us to another room. It’s been nice & peaceful
展开
酒店回复: Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.GMBobby Patel.
2.0分
其他
展开
I searched for HOTELS- this is a MOTEL. Room door would not close fully & security flip lock did not work. To feel safe, I had to wedge ironing board between door & desk to make sure door could not be opened x by me. Slept with screwdriver at my pillow & stayed only 1 night. Breakfast bar was A JOKE! All carbs, no egg products-very lacking in offerings. This is not a mid-range property, it is most definitely a budget motel. If you need a hotel night in Jackson - make sure you are on the 45S side of the road. I would never have booked this if the listing had said motel.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!GMBobby Patel.
3.0分
情侣出游
good places to eat the pool was closed and the left handrail was loose at the bottom of stairs
展开
酒店回复: Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.GMBobby Patel.
1.0分
其他
展开
I read the reviews and still decided to take a chance because of the price. The property is in a very bad shape. The doors are broken. Rooms were not cleaned properly. dead batteries lying everywhere, not cleaned up and even traces of poop on the toilet seat that I ended up wiping off before using. The rooms themselves smelled horrible because there was no air circulation. The ACs were turned off as soon as the customer left. The person that claimed to be the owner is the one doing the house keeping himself. That probably explains why the rooms were in bad shape. we skipped the shower that morning. couldn't trust the towels and the shower mat was dirty.
Coming to break fast. I went there at 8:00 AM, a good one hour before the close and the only thing they had was 2 types of dry cereal and waffle batter.
The noise from outside was terrible because the property is right next to the highway
展开
酒店回复: Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!GMBobby Patel.
前台和保洁员有时态度不好。
还可以
坏的
好的
The staff were polite and very personable. The rooms are in need of a complete make over, especially the bathroom
Room and shower filthy, Staff couldn't understand English, no drain plugs in sink or tub so I was unable to take a much needed and wanted bath, tub overall filthy as well as walls, towels and washcloths were filthy and I tried cleaning them but only got more filth out of them, phone didn't work, got to breakfast few minutes late and nothing was left out so I didn't receive my Free breakfast, due to misunderstanding and motel not using my pay info on file I was kicked out of my room instead of being able to lengthen my stay which left me with no ride and once again left out in the cold, no hangers in room, iron and ironing board filthy, found roach in the room, unsure whether or not my Direct Express card was charged twice as Clerk at desk didn't understand English and he never asked for my itinerary number although I tried explaining to him that I booked motel thru *******, did load of laundry and clothes didn't come clean in washer and the dryer left lint all over my brand new sweat jacket and sweat pants as well as other clothes and I had double checked lint filter and cleaned it off prior to starting dryer, no weather stripping around room door, felt unsafe in room as if someone was watching me and door/lock didn't tightly seal or lock, drawers in room were filthy so I couldn't even put my clothes in them until I cleaned them myself with already filthy washcloth that came with room which was when I found the roach. More things wrong with room/stay but no more room to type
We love it!!!!
Very nice & friendly staff. They walk around checking the property so it’s safe. We really enjoyed our stay. The shower didnt work in one room. They quickly moved us to another room. It’s been nice & peaceful
I searched for HOTELS- this is a MOTEL. Room door would not close fully & security flip lock did not work. To feel safe, I had to wedge ironing board between door & desk to make sure door could not be opened x by me. Slept with screwdriver at my pillow & stayed only 1 night. Breakfast bar was A JOKE! All carbs, no egg products-very lacking in offerings. This is not a mid-range property, it is most definitely a budget motel. If you need a hotel night in Jackson - make sure you are on the 45S side of the road. I would never have booked this if the listing had said motel.
good places to eat the pool was closed and the left handrail was loose at the bottom of stairs
I read the reviews and still decided to take a chance because of the price. The property is in a very bad shape. The doors are broken. Rooms were not cleaned properly. dead batteries lying everywhere, not cleaned up and even traces of poop on the toilet seat that I ended up wiping off before using. The rooms themselves smelled horrible because there was no air circulation. The ACs were turned off as soon as the customer left. The person that claimed to be the owner is the one doing the house keeping himself. That probably explains why the rooms were in bad shape. we skipped the shower that morning. couldn't trust the towels and the shower mat was dirty.
Coming to break fast. I went there at 8:00 AM, a good one hour before the close and the only thing they had was 2 types of dry cereal and waffle batter.
The noise from outside was terrible because the property is right next to the highway