酒店回复: Gracias por su comentario. Lamentamos cualquier inconveniente durante su estancia. Según nuestros registros, se indicó en el momento del check-in que no se requería servicio de limpieza, ya que actualmente se ofrece únicamente a solicitud del huésped. Si esto fue un error o hubo un malentendido, lo lamentamos sinceramente y tomaremos medidas para asegurarnos de que este proceso sea más claro para futuros huéspedes. Agradecemos su visita y su retroalimentación.
1.0分
家庭亲子
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This hotel needs a lot of help. The carpet was extremely dirty in our room. The shower door didn't close so water all over the bathroom floor. There is no shelves in the showet so everything sits on the shower floor. They dont clean your rooms unless requested. The tv only had 5 channels and needs to be replaced. The elevator is old and worked when it wanted. I would suggest to not waste your money on the hotel. Comfort Suites you should be ashamed of this location.
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酒店回复: We sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned with the carpet, shower, television, and elevator are unacceptable and far below the standards we aim to provide. Your comments have been shared with our housekeeping and maintenance teams for immediate attention, and we are currently undergoing renovations to address many of these concerns and improve the overall quality of the property. We understand your frustration and regret that your stay did not reflect the level of comfort and cleanliness expected from the Comfort Suites brand.
1.0分
家庭亲子
Worst hotel I ever stayed at. Mattresses very old and had no mattress protectors. Couch dirty. Sink and tib dirty. Do not stay here.
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酒店回复: We sincerely apologize for the condition of your room and the disappointment it caused. The issues you mentioned with the mattresses, furniture, and cleanliness are unacceptable and far below the standards we aim to provide. We regret that this was your experience and appreciate you bringing these concerns to our attention as we continue working to improve the quality and comfort of our hotel. I will be passing along your review to the property owner and the housekeeping manager so we can investigate what happened here and prevent this from happening in the future.
1.0分
其他
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This place was absolutely disgusting. I have never stayed somewhere with such blatant disregard to cleanliness. You guys didn’t even get the old, crusty bar of soap out of the shower, but that didn’t hold a candle to the mountain of nasty old hair in the drains. For the amount of money I just spent per night my place should have been cleaned a lot better.
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酒店回复: We sincerely apologize for the unacceptable condition of your room and the lack of cleanliness you encountered. What you described is far below the standards we expect from our housekeeping team, and we completely understand your frustration—especially given the rate you paid. Your comments have been shared with our housekeeping supervisor for immediate review and corrective action. We are also reinforcing our inspection process to ensure rooms are properly cleaned and checked before guests arrive. We truly regret that this was your experience and appreciate your honesty in bringing it to our attention.
2.0分
其他
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Was stuck in the elevator for about an hour. NO ONE from the hotel had a conversation with me once i was rescued by the fire department. EXTREMELY POOR CUSTOMER SERVICE.WILL NEVER STAY THERE AGAIN!!
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酒店回复: Thank you for your feedback. We sincerely apologize for the experience you described and understand how upsetting it must have been. We are currently investigating this specific situation to better understand what occurred and to ensure it is addressed appropriately. Guest safety and communication are top priorities for us, and we regret that this was your impression of our hotel.
3.0分
家庭亲子
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The price was cheaper than all the competition so there should be some understanding regarding the "quality" of this hotel. I would stay there again if there were no other more expensive hotels with availability. It's not so bad that you can't stay there. And the staff is very nice and professional...they can't help that they have an older, rundown hotel to manage. It just needs an investment to make it "average"...right now it's below average....but very cheap...so that's fair!
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely regret that your overall experience did not meet your expectations. Your reviews have been passed along to the property owners.
2.0分
情侣出游
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The only positive comment I can make about this hotel is that the young lady who checked us in, (with long black curly hair) was very pleasant when we checked in. That said, this property is run down, and not well-maintained. Our room was damp, dark and dirty. We were there for three nights and the room was only “cleaned” once while we were there. The door to the room and hallway outside the room had black scuff marks in various places and it appeared as if someone had attempted to remove the peep hole from the door to our room. The hallway also smelled heavily of cigarette smoke. The elevator down button pointed to the side (not up or down) and was very slow. In addition, we told Lilly at the front desk after our first night that we booked an extra night in error and we were only staying three nights instead of four. Lilly told us she could do nothing since we booked the hotel through a third party - ******* - and we must “call them.” Even if true, it was clear that she had no interest in assisting us and she made no attempt to contact her manager to discuss the matter. Moreover, Lilly refused to provide us with a receipt upon check out, and said that too had to be obtained through *******. In all the years that I’ve traveled for work and pleasure, I’ve never been denied a receipt upon request, and typically, with more than 24 hours notice of early check out, I have not been charged for the extra night. I am disappointed in the very poor service we received.
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酒店回复: Thank you for your detailed feedback. We’re glad to hear that our team member at check-in made a positive impression, but we sincerely apologize that the rest of your experience fell short of expectations. The concerns you shared regarding cleanliness, room condition, hallway odor, and elevator functionality are not reflective of the standards we strive to provide, and they have been shared with our housekeeping and maintenance teams for immediate attention.Regarding your booking, because the reservation was made through *******, we were unable to adjust the dates or provide a receipt directly at checkout due to their policies. That said, we did reach out to ******* on your behalf to try to assist in resolving the matter. Now that the situation has been resolved with them, your dates were changed with no additional costs to you which we were able to convince ******* to waive the fee for, you are welcome to contact the hotel directly to request a copy of your receipt via email.We regret that your stay left you disappointed and will continue working hard to improve both our service and property so future experiences better reflect the standards our guests expect.
1.0分
其他
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I couldn’t even stay here it was so disgusting. Bed was worn out, paint peeling off the walls. I left and went to another hotel. Will be calling to request refund.
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酒店回复: Thank you for your feedback. We’re very sorry to hear this was your experience. The concerns you mentioned about the bed and overall upkeep are not acceptable and will be addressed by our housekeeping and maintenance teams. Because no concerns were brought to our staff during your stay, we were not given the opportunity to resolve the issues or assist you at that time. We regret that your visit left such a negative impression and appreciate you bringing these matters to our attention so we can continue working on improvements.
1.0分
其他
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Air conditioning was bad. It was noisy, smelly and did not cool well. Parking was okay; no issues. Breakfast was not bad; if you came down for the last hour of breakfast they ran out of some items. The room and building conditions were bad. Everything was banged up, and poorly maintained and not well kept.
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酒店回复: Thank you for your review. I am sorry to hear that your stay was bad. I have passed along your concerns about the air conditioning and state of the property to my maintenance team and the complaint about breakfast availability to my breakfast managers.
位置非常好，旁边吃饭和购物都很方便，停车场很大，前台的员工态度很好，处理速度不错，酒店很宽敞也很干净。早餐也很丰盛，在这个价格的酒店里面性价比是非常高的。
他们没有打扫房间，没有换衣服，也没有提供餐具，也没有空调
This hotel needs a lot of help. The carpet was extremely dirty in our room. The shower door didn't close so water all over the bathroom floor. There is no shelves in the showet so everything sits on the shower floor. They dont clean your rooms unless requested. The tv only had 5 channels and needs to be replaced. The elevator is old and worked when it wanted. I would suggest to not waste your money on the hotel. Comfort Suites you should be ashamed of this location.
Worst hotel I ever stayed at. Mattresses very old and had no mattress protectors. Couch dirty. Sink and tib dirty. Do not stay here.
This place was absolutely disgusting. I have never stayed somewhere with such blatant disregard to cleanliness. You guys didn’t even get the old, crusty bar of soap out of the shower, but that didn’t hold a candle to the mountain of nasty old hair in the drains. For the amount of money I just spent per night my place should have been cleaned a lot better.
Was stuck in the elevator for about an hour. NO ONE from the hotel had a conversation with me once i was rescued by the fire department. EXTREMELY POOR CUSTOMER SERVICE.WILL NEVER STAY THERE AGAIN!!
The price was cheaper than all the competition so there should be some understanding regarding the "quality" of this hotel. I would stay there again if there were no other more expensive hotels with availability. It's not so bad that you can't stay there. And the staff is very nice and professional...they can't help that they have an older, rundown hotel to manage. It just needs an investment to make it "average"...right now it's below average....but very cheap...so that's fair!
The only positive comment I can make about this hotel is that the young lady who checked us in, (with long black curly hair) was very pleasant when we checked in. That said, this property is run down, and not well-maintained. Our room was damp, dark and dirty. We were there for three nights and the room was only “cleaned” once while we were there. The door to the room and hallway outside the room had black scuff marks in various places and it appeared as if someone had attempted to remove the peep hole from the door to our room. The hallway also smelled heavily of cigarette smoke. The elevator down button pointed to the side (not up or down) and was very slow. In addition, we told Lilly at the front desk after our first night that we booked an extra night in error and we were only staying three nights instead of four. Lilly told us she could do nothing since we booked the hotel through a third party - ******* - and we must “call them.” Even if true, it was clear that she had no interest in assisting us and she made no attempt to contact her manager to discuss the matter. Moreover, Lilly refused to provide us with a receipt upon check out, and said that too had to be obtained through *******. In all the years that I’ve traveled for work and pleasure, I’ve never been denied a receipt upon request, and typically, with more than 24 hours notice of early check out, I have not been charged for the extra night. I am disappointed in the very poor service we received.
I couldn’t even stay here it was so disgusting. Bed was worn out, paint peeling off the walls. I left and went to another hotel. Will be calling to request refund.
Air conditioning was bad. It was noisy, smelly and did not cool well. Parking was okay; no issues. Breakfast was not bad; if you came down for the last hour of breakfast they ran out of some items. The room and building conditions were bad. Everything was banged up, and poorly maintained and not well kept.