酒店回复: Thank you for taking time to review Budget Inn in Laramie. We are pleased to hear that your stay was a 10/10! Hope to see you again on your next visit to Laramie!
1.0分
商务出差
Roaches on the floor , the shower handle broke so couldn’t use hot water . Don’t recommend this place to no one
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酒店回复: Thank you for this feedback. We're truly sorry to hear about your experience with our property. We strive to create a clean, comfortable environment for our guests. This is certainly not the level of quality or service we provide, and we regret that we fell short in that aspect. Our maintenance team has been made aware of your comments and we will be addressing these issues promptly to prevent this from happening again. We sincerely appreciate you bringing this to our attention.
2.0分
其他
The bed was very uncomfortable. The heat was not consistent and the motors from the parking lot kept us up all nigjt.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the safety concerns you encountered. Our notes indicate that front desk did offer to move you to another room with the proper safety measures in place, but we understand your choice not to relocate. This is certainly not the level of quality or service we aim to provide. We understand how important it is to feel secure and comfortable—especially when traveling with children—and we regret that we fell short in this instance. Our maintenance team has been made aware of your comments, and we are addressing these issues immediately to prevent them from happening again. We appreciate you bringing this to our attention.
1.0分
其他
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Was told at check in we would be receiving an “updated remodeled room” and we absolutely didn’t have that! You could see the next room from the large vent in the bathroom which was not safe. The room door unlatched on its own and would not shut at all. We tried lifting the door to align it but it wouldn’t budge. We called the front desk to let them know but their response was “the maintenance man has left for the day” it was a very unsafe experience especially with 2 young boys. We left after not even an hour from being there to a much safer and much cleaner hotel. Terrible experience and I do not recommend this place to anyone!
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the safety concerns you encountered. Our notes indicate that front desk did offer to move you to another room with the proper safety measures in place, but we understand your choice not to relocate. This is certainly not the level of quality or service we aim to provide. We understand how important it is to feel secure and comfortable—especially when traveling with children—and we regret that we fell short in this instance. Our maintenance team has been made aware of your comments, and we are addressing these issues immediately to prevent them from happening again. We appreciate you bringing this to our attention.
1.0分
家庭亲子
We did not get the room we reserved. The dead bolt wouldn't lock. I felt unsafe. Freight trains all night long
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酒店回复: Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Our notes indicate that our team reached out prior to arrival to confirm a change in room type, which was approved, and we regret that it still caused disappointment. As a gesture of good will, we have processed a partial refund. We appreciate your comments regarding the door lock and noise, and we’ll be reviewing these issues to ensure a more comfortable experience for future guests. We hope you may consider giving us a chance to leave a better impression in the future.
2.0分
其他
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The building was in need of major repairs. I would guess at least 5million dollars. The grounds around the building was in worse shape than the building.
I would never recommend this hotel to anyone!
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that our property did not meet your expectations. We recognize that some areas of the building and grounds are in need of improvement, and we are actively planning updates to enhance the overall guest experience. We hope you might consider giving us another opportunity in the future once improvements are complete.
2.0分
其他
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This facility was once operated by a QUALITY company and was a top spot in Laramie. Today, it is a low class, poorly maintained, managed and quite frankly a disgrace for the industry and Budget Motels. What is sad, is that with aggressive management and a good deal of cash, this motel could again be a highlight of a trip to Laramie which is growing as the college is. PS: the investment would be returned in a very short time.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that our property did not reflect the high standards you remember. We are currently reviewing areas that need improvement and exploring updates to enhance both comfort and quality. Recently, we have started room renovations (to include new fridge, microwave, wall texture, paint, and furniture). We hope to continue expanding on these renovations until the property receives a total re-vamp! We appreciate your honesty and your suggestions, and we hope you’ll consider giving us another opportunity in the future to show the progress we’re making.
1.0分
情侣出游
The bathtub was ducted taped together on the floor and all the doors were coming apart all the nightstand and tables were nasty and covered in sticky filth
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酒店回复: Thank you for taking time to review Budget Inn. We are deeply sorry to hear about the condition of your room during your stay. This is far below the standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced. Your feedback has been shared with our maintenance and housekeeping teams to ensure immediate action is taken. Thank you for bringing this to our attention.
5.0分
家庭亲子
The buidling itself is a bit older but the rooms were clean, spacious, and well stocked. Staff was very friendly and helpful. Great cost-benefit ratio.
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酒店回复: Thank you for taking time to review Budget Inn in Laramie. We are thrilled to hear about your positive experience with our employees, rooms, and rates! Hope to see you again.
这家汽车旅馆比我们2024年8月旅行中住过的其他汽车旅馆都要好。房间很新很干净。能订到这家真是太划算了。
非常好👌
Roaches on the floor , the shower handle broke so couldn’t use hot water . Don’t recommend this place to no one
The bed was very uncomfortable. The heat was not consistent and the motors from the parking lot kept us up all nigjt.
Was told at check in we would be receiving an “updated remodeled room” and we absolutely didn’t have that! You could see the next room from the large vent in the bathroom which was not safe. The room door unlatched on its own and would not shut at all. We tried lifting the door to align it but it wouldn’t budge. We called the front desk to let them know but their response was “the maintenance man has left for the day” it was a very unsafe experience especially with 2 young boys. We left after not even an hour from being there to a much safer and much cleaner hotel. Terrible experience and I do not recommend this place to anyone!
We did not get the room we reserved. The dead bolt wouldn't lock. I felt unsafe. Freight trains all night long
The building was in need of major repairs. I would guess at least 5million dollars. The grounds around the building was in worse shape than the building.
I would never recommend this hotel to anyone!
This facility was once operated by a QUALITY company and was a top spot in Laramie. Today, it is a low class, poorly maintained, managed and quite frankly a disgrace for the industry and Budget Motels. What is sad, is that with aggressive management and a good deal of cash, this motel could again be a highlight of a trip to Laramie which is growing as the college is. PS: the investment would be returned in a very short time.
The bathtub was ducted taped together on the floor and all the doors were coming apart all the nightstand and tables were nasty and covered in sticky filth
The buidling itself is a bit older but the rooms were clean, spacious, and well stocked. Staff was very friendly and helpful. Great cost-benefit ratio.