Very nice reception. Very helpful and courteous. Only downside is you could hear traffic all night.
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酒店回复: Hello Suzanne,Thank you for your feedback regarding your recent stay. We're glad to hear you appreciated our reception team's helpfulness and courtesy. We understand that noise can impact your experience, and your comments will be shared with our management to enhance future stays. We hope you will consider visiting us again so you can enjoy an even more pleasant experience.
4.0分
家庭亲子
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The room was clean and nice. No complaints whatsoever there. There was no elevator which was a disappointment but not that big of a deal, however the hallway and stairs had a strange unsettling smell.
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酒店回复: Hello Brittany,Thank you for your feedback on your stay. We’re glad to hear that you found the room to be clean and nice. We appreciate your observations regarding the staircase and hallway conditions, as this helps us understand our guests' experiences better. Your comments will be forwarded to the appropriate team for review and consideration. We hope to enhance our guest experience for future visits.
5.0分
商务出差
We showed up and the lady that checked us in was very welcoming and kind. Nice and quoet hotel.
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酒店回复: Hello Joshua,Thank you for your feedback! We're glad to hear that you received a warm welcome from our check-in staff and enjoyed the tranquility of our hotel. We strive to provide a pleasant environment for our guests to relax in. Your compliments will surely be shared with the team. We hope to have the pleasure of welcoming you back in the future.
3.0分
其他
The room smelt very damp, I'd imagine the carpets were washed and haven’t had enough ventilation to dry.
Bed was comfortable
Staff were friendly
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酒店回复: Hello Jean-Paul,Thank you for your feedback regarding your recent stay. We're pleased to hear that you found the bed comfortable and our staff friendly. We appreciate your comments about the room and will make sure to share your observations with our maintenance team. Your insights help us improve the experience for future guests. We hope to welcome you back again soon for a more enjoyable visit.
2.0分
其他
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I had a non smoking room. There was someone smoking in the room next to me. When I contacted the front desk regarding the odor, I was offered a can of room spray. The occupants next to me continued to smoke and the odor was unbearable and no resolve from management.
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酒店回复: Hello Karen S., Thank you for sharing your experience regarding the smoking odor you encountered. We strive to maintain a comfortable environment for all guests, and we appreciate your feedback on how the situation was handled. Please know that we take your comments seriously and will review them to improve our processes for future guests. Your insights are valuable to us in ensuring a more pleasant stay for all.
3.0分
其他
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Hotel was half way “renovated”…Room was spacious, no phones to call the reception, bathrooms still Old and dark, mattresses still old… the hotel needs a real renovation… front desk personnel needs more customer service training
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酒店回复: Hello RAFAEL, Thank you for sharing your feedback regarding your recent stay. We appreciate your insights on the room and the service experiences, as these observations help us understand our guests' perspectives. Your comments on the renovations and staff training will be relayed to the management team, as we continually strive to enhance our facilities and services. We hope you will consider staying with us again in the future to experience our improvements firsthand.
3.0分
朋友出游
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The building is two story with no elevators. The building was designed in a three tear level. You have to carry your luggage up and down the stairs and each tear level has five steps on the ground level and the second level. The door to the second floor opens toward the stair case affording a limited amount of room and you must turn a door knob to get access(You are already in the building so this is not necessary). The external access door requires your room card to gain access which is a great feature, however the door I used was difficult to manipulate. If you have limited ability to manipulate a staircase this is not a good place to stay.
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酒店回复: Hello Kerry, Thank you for sharing your feedback regarding your experience. We understand that accessibility can be a concern, especially when it comes to navigating stairs. Your comments about the door mechanism and layout will be taken into consideration for future improvements. We appreciate your insights, as they help us enhance the experience for all our guests. Thank you again for your input.
5.0分
其他
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Good value, would stay again
Good value hotel, way above average for the Quality Inn brand. Only complaint would be that the pool which was advertised as heated was actually really cold. Perfect place for stopping over on a trip to Branson!
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酒店回复: Hello Vikki, Thank you for your feedback! We're glad to hear that you found our hotel to be a good value and suitable for your trip to Branson. We appreciate your comments regarding the pool temperature, as they help us understand our guests' experiences better. Your insights are valuable to us, and we hope to welcome you back during your next visit!
5.0分
朋友出游
Friendly helpful staff at check in. Room as expected. Tub very slow to drain. Restaurant next door very good food, service, and price.
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酒店回复: Hello Rodney,Thank you for your feedback about your recent stay. We're glad to hear that our staff made a positive impression and that you enjoyed the restaurant nearby. We appreciate your note regarding the tub drainage; such comments help us to understand the experience of our guests better. We hope you had a pleasant overall visit and that you explore more of our amenities during your next stay with us.
1.0分
其他
Pillows are throw pillows, and front desk said they did not have extra.
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酒店回复: Hello Kyle,Thank you for sharing your feedback regarding the pillows and the availability of extra bedding. We appreciate your input, as it helps us assess our inventory and overall guest experience. Your comments will be noted for future improvements, and we hope to provide you with a more comfortable stay should you choose to visit us again.
Very nice reception. Very helpful and courteous. Only downside is you could hear traffic all night.
The room was clean and nice. No complaints whatsoever there. There was no elevator which was a disappointment but not that big of a deal, however the hallway and stairs had a strange unsettling smell.
We showed up and the lady that checked us in was very welcoming and kind. Nice and quoet hotel.
The room smelt very damp, I'd imagine the carpets were washed and haven’t had enough ventilation to dry.
Bed was comfortable
Staff were friendly
I had a non smoking room. There was someone smoking in the room next to me. When I contacted the front desk regarding the odor, I was offered a can of room spray. The occupants next to me continued to smoke and the odor was unbearable and no resolve from management.
Hotel was half way “renovated”…Room was spacious, no phones to call the reception, bathrooms still Old and dark, mattresses still old… the hotel needs a real renovation… front desk personnel needs more customer service training
The building is two story with no elevators. The building was designed in a three tear level. You have to carry your luggage up and down the stairs and each tear level has five steps on the ground level and the second level. The door to the second floor opens toward the stair case affording a limited amount of room and you must turn a door knob to get access(You are already in the building so this is not necessary). The external access door requires your room card to gain access which is a great feature, however the door I used was difficult to manipulate. If you have limited ability to manipulate a staircase this is not a good place to stay.
Good value, would stay again
Good value hotel, way above average for the Quality Inn brand. Only complaint would be that the pool which was advertised as heated was actually really cold. Perfect place for stopping over on a trip to Branson!
Friendly helpful staff at check in. Room as expected. Tub very slow to drain. Restaurant next door very good food, service, and price.
Pillows are throw pillows, and front desk said they did not have extra.