酒店回复: Hello Norma Fabiola,Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you may have experienced. As a guest relations specialist, your comments are important to us, and we will address this matter with our housekeeping team. Please feel free to contact our management directly to discuss your concerns further.
3.0分
其他
原文
翻译提供方：Google
糟糕的
一个非常被忽视的地方。
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酒店回复: Dear Silvana,We’re sorry to hear that your experience did not meet expectations. We appreciate your feedback and will take it into consideration as we work to improve our facilities and guest experience. Thank you for sharing your thoughts.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
坏的
房间脏，浴室脏
和难闻的气味
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酒店回复: Dear Guest,Thank you for sharing your experience regarding the cleanliness and odor concerns in your room and bathroom. Maintaining a clean and comfortable environment is essential to guest satisfaction and wellbeing. Feedback like yours highlights important areas for attention to ensure every stay meets high standards of hygiene and comfort. Your input is valuable in guiding ongoing improvements to create a welcoming atmosphere that reflects the quality and care our guests expect.Sincerely, Hotel Manager.
4.0分
其他
Downfall there is no elevator and it hard to carry a large suitcase upstairs.
5.0分
其他
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the room was clean and spacious, nice to have a mini fridge and microwave. I would have liked to have body wash instead of soap bars, but overall I had a nice stay. Look forward to stay again on my next trip!
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酒店回复: Dear Guest,Thank you for sharing your perfect ten out of ten rating. We are delighted to hear that you enjoyed the clean, spacious room and appreciated the convenience of the mini fridge and microwave. Your feedback about amenities is valuable and helps guide future improvements to enhance the guest experience. We are glad your overall stay was enjoyable and look forward to welcoming you back for another comfortable and memorable visit on your next trip.Sincerely, Hotel Manager
2.0分
其他
No breakfast
Doors locked to get to front desk
Key drop off at window
Hair in sink
A.C off took 4 hours to cool off. Never again will I stay there
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酒店回复: Dear Guest,Thank you for sharing your experience with us. Your observations about access, room cleanliness, and air conditioning comfort are important as we strive to create a welcoming and efficient environment for every guest. We continuously review our procedures to enhance convenience and quality throughout the property. Your feedback plays a valuable role in guiding these efforts, ensuring future stays meet the high standards we aim to uphold for all who choose to visit.Sincerely, Hotel Manager.
5.0分
情侣出游
Our room was clean. It was quiet for the most part. Would definitely stay here again
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酒店回复: Dear Guest,Thank you for sharing your perfect ten out of ten rating. We are delighted to hear that you enjoyed a clean and mostly quiet room during your stay. Creating a comfortable and welcoming environment for our guests is always our priority, and your feedback reflects the efforts of our team. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable and relaxing visit in the future.Sincerely, Hotel Manager
3.0分
其他
The front desk staff. Not friendly. They didnt clean the rooms at all.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We take note of your observations regarding the front desk experience and housekeeping service. Guest input is important as it helps us review and improve both service and overall operations to ensure a more comfortable and welcoming stay for everyone. We hope to have the opportunity to host you again in the future and provide a visit that better reflects the quality and attentiveness our team strives to deliver.Sincerely, Hotel Manager
1.0分
家庭亲子
There were cockroaches on beds, IMPOSSIBLE to sleep there, person in front desk was rude.
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酒店回复: Dear Guest,Thank you for sharing your experience. Guest comfort and a welcoming environment are important priorities, and feedback like yours highlights areas that require attention. Observations regarding cleanliness and staff interactions are carefully noted, as they play a crucial role in shaping the overall stay. Providing a safe, clean, and respectful environment is central to the hospitality experience, and insights such as yours help guide improvements to ensure future visits meet the high standards expected by all guests.Sincerely, Hotel Manager.
2.0分
商务出差
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Pictures are just that.
Arrived a few minutes earlier and thought I could relax and read a book in the lobby. The picture of it was very nice. But, doors were locked and when the employee opened them, the lobby was not welcoming. I asked for a non smoking room and the employee said “non” available; but miraculously one was available when I was charged for an upgrade in cash. Won’t be staying here. This hotel does a disservice to the name.
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酒店回复: Dear Guest,Thank you for providing a thorough account of your experience. Your observations about the lobby environment and room availability highlight key elements that influence guest impressions and satisfaction. Transparency and consistency in service are essential to building trust and delivering on expectations. Feedback such as yours plays a vital role in identifying areas for improvement as we strive to align every aspect of the stay with the quality and reputation our guests anticipate.Sincerely, Hotel Manager.
这个地方很脏，有蟑螂。包含的早餐非常基本，但实际上没有咖啡之类的东西……他们的面包用完了，他们没有再添加任何东西。房间的地板从来没有打扫过，床也没有整理好。床单没有换。一切都很脏。
糟糕的
一个非常被忽视的地方。
坏的
房间脏，浴室脏
和难闻的气味
Downfall there is no elevator and it hard to carry a large suitcase upstairs.
the room was clean and spacious, nice to have a mini fridge and microwave. I would have liked to have body wash instead of soap bars, but overall I had a nice stay. Look forward to stay again on my next trip!
No breakfast
Doors locked to get to front desk
Key drop off at window
Hair in sink
A.C off took 4 hours to cool off. Never again will I stay there
Our room was clean. It was quiet for the most part. Would definitely stay here again
The front desk staff. Not friendly. They didnt clean the rooms at all.
There were cockroaches on beds, IMPOSSIBLE to sleep there, person in front desk was rude.
Pictures are just that.
Arrived a few minutes earlier and thought I could relax and read a book in the lobby. The picture of it was very nice. But, doors were locked and when the employee opened them, the lobby was not welcoming. I asked for a non smoking room and the employee said “non” available; but miraculously one was available when I was charged for an upgrade in cash. Won’t be staying here. This hotel does a disservice to the name.