酒店回复: Thank you for your feedback. We're truly sorry to hear about the issues you experienced during your stay. This is not the standard we strive to uphold, and your concerns about cleanliness, noise, and safety are being taken seriously and addressed with our team. We appreciate you bringing these matters to our attention.
3.0分
商务出差
原文
翻译提供方：Google
床单和羽绒被上都是烟头留下的洞，厕所脏兮兮的，电视插头也被拔掉了。所有东西看起来、摸起来都很脏。
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酒店回复: We sincerely apologize for the condition of your room. This is far below the standards we aim to provide, and we appreciate you bringing it to our attention. We are addressing these issues with our housekeeping team immediately to ensure this doesn’t happen again.
3.0分
其他
原文
翻译提供方：Google
水槽里没有热水，浴缸需要很长时间才能加热。
4.0分
其他
原文
翻译提供方：Google
床垫坏了
入住体验不错，但床需要更换，因为一侧已经破损
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酒店回复: Thank you for your feedback and for choosing to stay with us. We're glad to hear you had a good stay overall, but we're truly sorry to learn about the issue with the bed. We understand how important a comfortable night's sleep is and have already passed this along to our maintenance team to address promptly. We appreciate you bringing it to our attention, and we hope to welcome you back soon for an even better experience.
3.0分
情侣出游
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The staff was courteous, checkin was easy.
Building is very difficult to find entry for. Bathwater was lukewarm. Continental breakfast was good and well attended and resupplied.
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酒店回复: Thank you for your feedback! We're glad you enjoyed the service and breakfast. We’ll look into improving our signage and water temperature for a better stay next time.
5.0分
其他
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Room was great, was not expecting a microwave, refrigerator. very dark with the blackout curtains so it was nice to sleep. Staff was very friendly and helpful. Close to many stores/restaurants. The only thing I could say is that the tv needs to get upgraded as it has lines in it but other than that A+.
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酒店回复: We’re delighted you had a comfortable stay and enjoyed our staff and amenities. Thank you for mentioning the TV issue — we’ll make sure it’s addressed.
2.0分
其他
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Worst hotel I've EVER stayed at! Dark brown painted doors gave that non-cheerful, eery look. Even walls had brown paint. Gap in window allowed all freeway noise and heavy drafts into room, so I was forced to jam a screw under it so I could sleep. All 3 lamps mismatched. Throw pillows for bed. Paint, stains and holes on the 1 chair in my room. People sitting in their cars all night, along with homeless people sneaking in. Bathroom fan didn't work. Very few towels. Couldn't swivel tv to see from desk. Could hear tv from 4 rooms down the hall. 1 tiny wastebasket. Microwave so small none of my cups fit. Stoppers out of sink and shower drains. Smears all over mirror. Horrible paint job all over building showing rookies painted and didn't use tape. Refrigerated waffles you put in toaster? Not me! Luke warm coffee right after breakfast started being available. This was a huge mistake staying here! I even swept on top of the covers in my clothes to lessen the risk of possible bed bugs. This place appears to have been built in the 50s or 60s with never any upgrades or modernizations. NEVER AGAIN will I stay here! I was afraid to go to my car after dark because everywhere I looked there were people in cars for hours if not all night. ONLY positive thing about my stay was the low price I got through *******. But apparently you get what you pay for!
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酒店回复: We’re very sorry to hear about your experience. This is not the impression we want to leave. Your feedback has been shared with our team for immediate review, and we hope you’ll give us another chance to provide a much better stay.
2.0分
家庭亲子
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Staff was kind and friendly. Room conditions were horrible. Bathroom lite wouldn’t turn off, bed stand lite was broken, hair dryer didn’t work, no coffee pot, tv remote didn’t work and the heater wouldn’t turn on in the morning!
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酒店回复: Thank you for your review. We’re pleased to hear our staff was friendly but apologize for the room issues you encountered. Please let the front desk know right away next time — we’re always ready to assist or move you to another room so you can have a comfortable stay.
喜欢这个地方。如果能再便宜一点就好了。
床硬得像块石头。
非常失望
前台服务人员很有礼貌。然而，我们被告知这是一间无烟房，但水槽上到处都是烟头烫的痕迹，当我们告诉前台工作人员后，他们却说不知道。酒店后方我们进门的地方似乎有一些无家可归的人在附近徘徊。甚至有一个人从那里过来，从窗户往里看，说是他们让我们拉上了窗帘。
隔壁的房间非常吵。他们把电视开得非常大声，直到凌晨3点才关上几个小时，到早上7点又开始响了。房间里禁止使用电话。这次住宿体验简直无法忍受。绝对不会再住那里了。
床单和羽绒被上都是烟头留下的洞，厕所脏兮兮的，电视插头也被拔掉了。所有东西看起来、摸起来都很脏。
水槽里没有热水，浴缸需要很长时间才能加热。
床垫坏了
入住体验不错，但床需要更换，因为一侧已经破损
The staff was courteous, checkin was easy.
Building is very difficult to find entry for. Bathwater was lukewarm. Continental breakfast was good and well attended and resupplied.
Room was great, was not expecting a microwave, refrigerator. very dark with the blackout curtains so it was nice to sleep. Staff was very friendly and helpful. Close to many stores/restaurants. The only thing I could say is that the tv needs to get upgraded as it has lines in it but other than that A+.
Worst hotel I've EVER stayed at! Dark brown painted doors gave that non-cheerful, eery look. Even walls had brown paint. Gap in window allowed all freeway noise and heavy drafts into room, so I was forced to jam a screw under it so I could sleep. All 3 lamps mismatched. Throw pillows for bed. Paint, stains and holes on the 1 chair in my room. People sitting in their cars all night, along with homeless people sneaking in. Bathroom fan didn't work. Very few towels. Couldn't swivel tv to see from desk. Could hear tv from 4 rooms down the hall. 1 tiny wastebasket. Microwave so small none of my cups fit. Stoppers out of sink and shower drains. Smears all over mirror. Horrible paint job all over building showing rookies painted and didn't use tape. Refrigerated waffles you put in toaster? Not me! Luke warm coffee right after breakfast started being available. This was a huge mistake staying here! I even swept on top of the covers in my clothes to lessen the risk of possible bed bugs. This place appears to have been built in the 50s or 60s with never any upgrades or modernizations. NEVER AGAIN will I stay here! I was afraid to go to my car after dark because everywhere I looked there were people in cars for hours if not all night. ONLY positive thing about my stay was the low price I got through *******. But apparently you get what you pay for!
Staff was kind and friendly. Room conditions were horrible. Bathroom lite wouldn’t turn off, bed stand lite was broken, hair dryer didn’t work, no coffee pot, tv remote didn’t work and the heater wouldn’t turn on in the morning!