Our stay was better than expected. The area outside was well lit and felt safe. Staff was friendly. Check in was easy and smooth. Breakfast was alright for the price. Husband said he'd stay again just fpr the eggs.😄 We will be back.
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酒店回复: Dear Clara, thank you for your kind words—we’re delighted to know your stay exceeded expectations, that you felt safe with the well-lit surroundings, and that our friendly staff and smooth check-in made things even more comfortable. We’re also glad breakfast, especially the eggs, added a nice touch to your experience! It’s wonderful to hear you plan on returning, and we look forward to welcoming you and your husband back soon.Best Regards, Customer Care Team
1.0分
其他
There were problems because the guests next door did not let us sleep because they were fighting.
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酒店回复: Dear Jessica, thank you for your valuable feedback. We’re very sorry for the disturbance you experienced due to the noise from neighboring guests. Your feedback has been shared with our management team so we can address such situations more effectively in the future and ensure a more restful environment for all our guests. Best Regards, Customer Care Team
1.0分
其他
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0/10 would not recommend
Did not have full size pillows, they were the size of couch pillows. Our tv remote didn’t have batteries in it. The reason we chose this place initially was because of the indoor pool they promoted, the water was murky, it looked like it hadn’t been cleaned it a while, and it smelled awful in there. When we requested more towels for our room the woman at the front desk questioned why we needed more.
5.0分
家庭亲子
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Excellent breakfast with wide variety. Coffee 24/7 also very good. Clean, warm pool and hot tub. Friendly staff. Food nearby--pizza hut, restaurants inside Embassy Suites and other hotels. Clean, roomy rooms. Safe parking.
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酒店回复: Dear Janet, thank you for your wonderful feedback! We’re thrilled you enjoyed our breakfast selection, 24/7 coffee, clean pool and hot tub, spacious rooms, and friendly staff. It’s great to hear you also appreciated the nearby dining options and safe parking, and we look forward to welcoming you back for another enjoyable stay.Best Regards, Customer Care Team
1.0分
家庭亲子
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Yuck. Homeless people hanging around area, and cutting through parking lot. Room was cramped, dirty and smelly. Horrible coffee. Loud AC. Hot tub was just above room temperature and barely had enough water to cover to soak in.
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酒店回复: Dear Heather, thank you for your valuable feedback. We sincerely appreciate your feedback and are truly sorry your stay did not meet expectations. We take cleanliness, comfort, and safety very seriously, and we will address the concerns you raised regarding the room condition, AC noise, and hot tub maintenance with our team. Additionally, we are reviewing ways to improve the surrounding area experience and security. Your observations help us focus on improvements so future guests can enjoy a more comfortable and pleasant stay.Best Regards, Customer Care Team
2.0分
其他
Not what I expected.
Thought we were getting double queens because the details don’t show bed size. Smelled moldy. Hot tub was lukewarm temp. Breakfast was eh..
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酒店回复: Dear Tiara, thank you for sharing your experience. We apologize for any confusion regarding the bed sizes and regret the unpleasant odor you encountered. We’re also addressing the hot tub temperature and continually working to improve our breakfast offerings. Your feedback helps us refine our services, and we appreciate your honesty.Best Regards, Customer Care Team
4.0分
其他
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The only issue I had was I didn't have a lot of water pressure in the shower in my room. But I made do. The bed was comfortable, the tv and channel selection was great, the AC worked well and it was quiet.
5.0分
其他
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Every time I have stayed here I have always been treated so well, everyone always greets you with a smile, they talk to me with respect, they are always clean, and they really do have the best breakfast.... ❤️
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酒店回复: Dear Tabatha, thank you for your amazing feedback. We’re truly grateful for your heartfelt words! It means the world to us that our warm greetings, respectful service, cleanliness, and breakfast have consistently made your stays special. Your loyalty inspires us to keep delivering the best experience possible, and we can’t wait to welcome you back again soon.Best Regards, Customer Care Team
5.0分
其他
Definitely the staff, bc I always feel more comfortable when the front desk employees treat you as a person. I have always been treated with respect here...
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酒店回复: Dear Tabatha, thank you so much for highlighting our staff’s genuine hospitality—treating every guest with respect and care is at the heart of what we do. We’re delighted to know that our team has consistently made you feel comfortable and valued, and we look forward to continuing to provide that warm, personalized experience on your future visits. Best Regards, Customer Care Team
一切都很好。连锁酒店中水平一般。
有点偏僻。
Our stay was better than expected. The area outside was well lit and felt safe. Staff was friendly. Check in was easy and smooth. Breakfast was alright for the price. Husband said he'd stay again just fpr the eggs.😄 We will be back.
There were problems because the guests next door did not let us sleep because they were fighting.
0/10 would not recommend
Did not have full size pillows, they were the size of couch pillows. Our tv remote didn’t have batteries in it. The reason we chose this place initially was because of the indoor pool they promoted, the water was murky, it looked like it hadn’t been cleaned it a while, and it smelled awful in there. When we requested more towels for our room the woman at the front desk questioned why we needed more.
Excellent breakfast with wide variety. Coffee 24/7 also very good. Clean, warm pool and hot tub. Friendly staff. Food nearby--pizza hut, restaurants inside Embassy Suites and other hotels. Clean, roomy rooms. Safe parking.
Yuck. Homeless people hanging around area, and cutting through parking lot. Room was cramped, dirty and smelly. Horrible coffee. Loud AC. Hot tub was just above room temperature and barely had enough water to cover to soak in.
Not what I expected.
Thought we were getting double queens because the details don’t show bed size. Smelled moldy. Hot tub was lukewarm temp. Breakfast was eh..
The only issue I had was I didn't have a lot of water pressure in the shower in my room. But I made do. The bed was comfortable, the tv and channel selection was great, the AC worked well and it was quiet.
Every time I have stayed here I have always been treated so well, everyone always greets you with a smile, they talk to me with respect, they are always clean, and they really do have the best breakfast.... ❤️
Definitely the staff, bc I always feel more comfortable when the front desk employees treat you as a person. I have always been treated with respect here...