酒店回复: Dear Guest,Thank you for sharing your detailed feedback about your stay. Proximity to attractions is important, and we recognize how room conditions and service quality impact the overall experience. Your observations about cleanliness, safety features, and breakfast service are essential as we focus on maintaining high standards. Insights like yours guide ongoing efforts to enhance guest comfort and operational efficiency, ensuring that every visit reflects the quality and value expected from our brand.Sincerely, Hotel Manager.
酒店回复: Dear Guest,Thank you for sharing your experience and bringing this matter to our attention. We understand the importance of timely communication and are committed to ensuring that guest concerns receive appropriate attention. Your feedback highlights the need for ongoing focus on responsiveness and guest relations. We appreciate your patience and the opportunity to learn from your experience as we work to uphold the standards our guests expect and deserve.Sincerely, Hotel Manager.
酒店回复: Dear Guest,Thank you for sharing such a detailed perspective about your stay. It is helpful to know that the room and key amenities supported your visit and that the breakfast items and friendly service contributed positively. Your observations about the bathroom presentation, breakfast options, and communication will be carefully reviewed as we continue enhancing comfort and convenience for every guest. We value your insight into what makes a stay feel even more enjoyable and hope to welcome you back again for a visit that feels even better.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方:Google
房间和走廊的地毯超级脏;不得不在地板上铺床单才能光着脚走路,太脏了。
沙发床脏得要命——需要更换;不得不用床单盖住扶手和靠背。
电梯停/落地非常困难,感觉不安全。
为了避免乘坐电梯,我使用了楼梯间,地毯需要吸尘和深度清洁。
除非在大堂,否则无线网络无法连接。
前台工作人员态度很好,但我不会再住在贝蒙特酒店了。
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酒店回复: Dear Guest,Thank you for taking the time to share these detailed comments. Your observations regarding cleanliness, furniture condition, elevator operation, and Wi-Fi reliability highlight important aspects of the guest experience. Feedback like yours guides our efforts as we review improvements to ensure every area of the hotel reflects the comfort and quality guests expect. We appreciate your acknowledgment of the front desk team’s service and hope that in the future you might consider giving us another opportunity to provide a more enjoyable and well-rounded stay.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. Your comments regarding the room fixtures, overall condition of shared spaces, and pool area offer valuable insight into the guest experience. We are continually reviewing opportunities to strengthen comfort, reliability, and convenience throughout the property, guided by what matters most to travelers. We appreciate you choosing to stay with us during your visit to the area and hope to welcome you again for a visit that feels much more enjoyable.Sincerely, Hotel Manager
酒店回复: Dear Holly,Thank you for sharing your experience. We're thrilled to know the location and service hit the mark for your family trip, and it's great to hear the pool was a highlight. We appreciate your candid note about breakfast and the carpets—we'll take it as a cue for improvements. Looking forward to welcoming you back for another memorable stay near Holiday World.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your detailed observations. Guest comfort and modern amenities are central to the experience we aim to offer. Your comments regarding the lobby atmosphere, room updates, and television performance provide valuable insights as we prioritize enhancements. Ensuring technology functions smoothly and public spaces feel inviting is important to us. Feedback like yours drives our commitment to continuous improvement and maintaining a welcoming environment that meets evolving guest expectations.Sincerely, Hotel Manager.
4.0分
家庭亲子
原文
翻译提供方:Google
价格实惠,酒店不错。对于前往印第安纳州圣诞老人假日世界游玩的游客来说,地理位置优越。
网络连接不稳定,即使能用,也不太好。
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酒店回复: Dear Guest,Thank you for your feedback and for choosing our hotel for your visit to Holiday World. We are glad you found the location convenient and the overall value appealing. Reliable internet service is essential, and your comments regarding connectivity help us identify areas for improvement. We remain committed to enhancing our amenities to better support our guests’ needs and appreciate your insight as we work toward providing a consistently comfortable and connected stay.Sincerely, Hotel Manager.
4.0分
朋友出游
原文
翻译提供方:Google
位置不错,建筑很现代。欧陆式早餐还不错,但工作人员上菜很慢。我们房间里的浴帘又脏又脏。
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酒店回复: Dear Guest,Thank you for sharing your observations about your stay. It is encouraging to hear you appreciated the location and the modern feel of our property. Guest comfort remains a priority, and your comments about the shower curtain and service speed provide valuable insight to help us refine our attention to detail and efficiency. We value your feedback as it supports our ongoing commitment to delivering a clean, welcoming, and well-serviced environment for all guests.Sincerely, Hotel Manager.
1.0分
其他
原文
翻译提供方:Google
服务太差了。虽然已经下午3点入住,但晚上7点半房间还没准备好。这是我住过的最差的酒店
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酒店回复: Dear Guest,Thank you for sharing your experience regarding your check-in time. Timely room availability is a key part of a smooth arrival, and your feedback highlights the importance of efficient coordination behind the scenes. We continuously strive to improve operational processes to ensure guests receive the service they expect and deserve. Your perspective is valuable as we work toward enhancing every aspect of the guest journey from arrival to departure.Sincerely, Hotel Manager.
失望
优点:离假日世界很近。忙碌了一天后,终于到了房间。虽然没有发生紧急情况,但烟雾探测器的电线只是露在外面。掀开被子时,床单上沾满了血迹。房间和走廊里弥漫着麝香味,只有一个人在前台工作。
早餐,欧陆式早餐的选择还不错,但摆盘混乱。他们没有把提供的食物(比如鸡蛋和香肠)都装满。我听起来确实像个爱抱怨的人,但通常我很少这样做。考虑到房间的价格和酒店品牌,我期望的更多。
我已经等了一周多,酒店总经理才联系我,告知我8月7日至8月9日期间入住的酒店房间状况。在多次致电酒店并发送邮件后,我不得不联系酒店管理层来解决这个问题。我从未在贝蒙特酒店有过如此糟糕的体验。
还不错
从假日世界开车回来十五分钟后,我们找到了一个舒适的房间休息。淋浴、马桶、洗手池、冰箱和空调都运行良好。浴室需要一些整修才能更美观,但已经满足了我们的需求。
早餐还不错。我们很喜欢华夫饼。香肠看起来有点奇怪,所以我们没有尝试。牛奶最好是原包装的,而不是大罐装的,这样我们就能看清保质期。最好是像学校那样的小盒装牛奶。咖啡不好喝,很苦,奶精也没用。只有半奶和半奶,如果咖啡好喝的话还可以,但如果咖啡不好喝,我更喜欢加味奶精。附近没有星巴克或其他咖啡馆,所以我们尽量利用了它。
员工都很友好。乐于助人,面带微笑,给我们带来了良好的体验。有个建议……如果你在英语国家经营酒店,最好能说一口流利的英语。再说一次,所有员工都很好,只是沟通有点困难。
房间和走廊的地毯超级脏;不得不在地板上铺床单才能光着脚走路,太脏了。
沙发床脏得要命——需要更换;不得不用床单盖住扶手和靠背。
电梯停/落地非常困难,感觉不安全。
为了避免乘坐电梯,我使用了楼梯间,地毯需要吸尘和深度清洁。
除非在大堂,否则无线网络无法连接。
前台工作人员态度很好,但我不会再住在贝蒙特酒店了。
马桶大部分时间都坏了。我最后把马桶水箱盖掀开,用马桶盖冲水。
酒店大堂有股味道。通往我们房间的楼梯也有股味道。电梯每次上行都会发出很大的噪音。吓坏了我全家。迷你冰箱不冷。我不得不把食物放在冷藏箱里保存。幸好我带了冷藏箱。
泳池周围有一层薄膜。深水区的梯子只有一个台阶。如果泳池区有个卫生间就好了。
我们住在这里只是因为它离假日世界不远。我觉得相对于我们遇到的所有这些问题来说,这里的价格也太高了。
家庭旅行。
三天住宿体验很棒,非常适合我们。靠近假日世界,每天开车只需10分钟左右。泳池很棒,服务也很棒。早餐还不错,选择丰富,只是热食很快就卖完了。酒店很干净,只是需要换新地毯。还会再次入住。
需要翻新
走进大堂,一股难闻的气味,房间也需要翻新,电视服务也很糟糕。我试着在电视上使用亚马逊应用程序,结果总是缓冲。除非房间能得到一些细心的维护,否则绝对不会再住这里了。
价格实惠,酒店不错。对于前往印第安纳州圣诞老人假日世界游玩的游客来说,地理位置优越。
网络连接不稳定,即使能用,也不太好。
位置不错,建筑很现代。欧陆式早餐还不错,但工作人员上菜很慢。我们房间里的浴帘又脏又脏。
服务太差了。虽然已经下午3点入住,但晚上7点半房间还没准备好。这是我住过的最差的酒店