酒店回复: Robin, thank you for taking the time to review your stay at our hotel. We will have our maintenance team inspect the bathroom fan and ensure it is working properly to vent the moisture in the air after showering. We appreciate your feedback about breakfast and will ensure it is presented in a more appetizing manner.
酒店回复: Kristin, we understand your situation and hope you are doing well. Unfortunately, we cannot grant a refund, as your reservation was prepaid through one of our partners. Our ******* partners offer various options for booking, and it appears that your reservation was the most economical choice. However, it is important to note that this fare is not subject to cancellation or changes through the third party. If you are certain that your plans will not change, this option is cost-effective. However, if there is any chance of a family emergency that could prevent you from using your reservation, we recommend selecting a more flexible option. We wish you safe and worry-free travels in the future.
4.0分
其他
原文
翻译提供方：Google
泳池/水疗中心
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酒店回复: Thank you for your great rating. We are glad you enjoyed the 24-hour access to the pool and hot tub at the Quality Inn & Suites Coeur d'Alene. We hope to host another stay for you soon.
5.0分
其他
Happy to see that they are employing veterans. Im a retired marine and was checked in by a fellow marine
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酒店回复: Thank you for your service, sir. We are delighted to share our hospitality with our veterans and current military service members. We are grateful for your excellent rating of the Quality Inn & Suites Coeur d'Alene.
4.0分
其他
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We were apparently unaware of their room cleaning policy. This was a 5 night stay. We kept the "do not disturb" sign on the door the first 2 days because we didnt need new towels or bedding every day. Third day we took off the sign, hoping for a freshening. Got back that evening and no clean towels. We told the front desk, he entered in the computer to have it cleaned, next day, still no cleaning. So perhaps the policy is they don't clean for extended stays unless you request it. Even then, they might not.
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酒店回复: We apologize for any confusion regarding our hotel's cleaning policy. We are happy to service rooms when invited to do so by our guests. Cleaning visits can be scheduled at the front desk the day before the service is needed. I will check on the communication error with your request, and hope you will enjoy a worry-free visit with us in the future.
4.0分
其他
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It’s an older hotel. Rooms were clean. Toilet and shower a bit tight. The pool and hot tub were lovely and so were the grounds. Staff was wonderful. Breakfast good. We’d stay here again.
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酒店回复: We would love to share our hospitality with you again. Thank you for the wonderful review you posted for our great surroundings and friendly staff.
5.0分
其他
The room was in excellent condition. We had an incredibly sound night's sleep. Breakfast offerings were on the better side for such hotels.
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酒店回复: Our team works hard to provide an outstanding stay for our guests. Thank you for the excellent rating and review you shared for their efforts to make you comfortable. We hope you will visit the Quality Inn & Suites Coeur d'Alene again soon.
5.0分
家庭亲子
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The property was clean, well maintained, updated and the staff was incredible to be honest. Polite,helpful and actually cared about or stay. We were very happy with the facility and will be stayinf there again on our next trip to Silverwood!!
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酒店回复: Thank you for your excellent rating of our service and comfort. We are glad you will return to enjoy another stay with us at the Quality Inn & Suites Coeur d'Alene when visiting Silverwood Park again.
5.0分
其他
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Not housekeeping services until you leave.
Wonderful stay. Checked in on a Thursday and out on Sunday.
Our room did NOT get serviced once.
We left Friday, told the Person in house keeping to service our room, we were leaving for the day, she said, “okay.”
Came back late that night, and room did not get serviced. Called the front desk and talked to them, we had to go and get fresh towels and coffee.
Saturday, I called the front desk when we were leaving for the day and specifically asked them to service the room because it wasn’t done the day before, she said, “okay.”
Came back late that night and room was not serviced again. Called down stairs and we had to go down and get fresh towels and coffee again.
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酒店回复: We are happy to service rooms at our hotel for guests who request service the day before it is needed. I apologize that no one clarified the housekeeping policy for you at check-in, which would have made your stay worry-free. We hope you will allow us to share a better experience with you.
4.0分
其他
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Good average stay hotel. Not top of the line, but service is good and overall condition of facilities is well above average for the area. We stay frequently when in the area.
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酒店回复: We are delighted you continue to trust our team to provide a pleasant and comfortable experience for you at the Quality Inn & Suites Coeur d'Alene.
工作人员很友好。房间里弥漫着霉味，闷热难耐，浴室的通风口在淋浴后无法通风，所以整晚都很闷热，我的过敏症在房间里就发作了。早餐鸡蛋像汤一样，橙汁和咖啡也不太好喝。
不愿意与顾客合作。
生活中总会发生一些意想不到的事情。我最终没有使用房间，并试图在允许的时间内取消预订。这家汽车旅馆拒绝了我的退款。
泳池/水疗中心
Happy to see that they are employing veterans. Im a retired marine and was checked in by a fellow marine
We were apparently unaware of their room cleaning policy. This was a 5 night stay. We kept the "do not disturb" sign on the door the first 2 days because we didnt need new towels or bedding every day. Third day we took off the sign, hoping for a freshening. Got back that evening and no clean towels. We told the front desk, he entered in the computer to have it cleaned, next day, still no cleaning. So perhaps the policy is they don't clean for extended stays unless you request it. Even then, they might not.
It’s an older hotel. Rooms were clean. Toilet and shower a bit tight. The pool and hot tub were lovely and so were the grounds. Staff was wonderful. Breakfast good. We’d stay here again.
The room was in excellent condition. We had an incredibly sound night's sleep. Breakfast offerings were on the better side for such hotels.
The property was clean, well maintained, updated and the staff was incredible to be honest. Polite,helpful and actually cared about or stay. We were very happy with the facility and will be stayinf there again on our next trip to Silverwood!!
Not housekeeping services until you leave.
Wonderful stay. Checked in on a Thursday and out on Sunday.
Our room did NOT get serviced once.
We left Friday, told the Person in house keeping to service our room, we were leaving for the day, she said, “okay.”
Came back late that night, and room did not get serviced. Called the front desk and talked to them, we had to go and get fresh towels and coffee.
Saturday, I called the front desk when we were leaving for the day and specifically asked them to service the room because it wasn’t done the day before, she said, “okay.”
Came back late that night and room was not serviced again. Called down stairs and we had to go down and get fresh towels and coffee again.
Good average stay hotel. Not top of the line, but service is good and overall condition of facilities is well above average for the area. We stay frequently when in the area.