酒店回复: Hello Maryann,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
5.0分
其他
Room was clean, well appointed and scent free. Linens and bed soft and comfy. The manager, Mr. V Patel, was very helpful and professional.
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酒店回复: Dear Guest,Thank you for your kind review. We are pleased to know you enjoyed the clean, well-appointed room and comfortable linens. It is wonderful to hear that Mr. V Patel provided professional and helpful service. Your appreciation means a lot to our team, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
4.0分
其他
Traveling through - great as it was right off the hwy - great front desk staff- wonderful breakfast- lots of options- biscuits and gravy was great.
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酒店回复: Hello Heidi,Thank you for sharing your experience with us! We're thrilled to hear that our location, front desk staff, and breakfast options made your stay enjoyable. Your compliments about the biscuits and gravy are much appreciated! We hope you had a safe journey and look forward to welcoming you back again in the future.
5.0分
其他
Good breakfast, room not the cleanest. Nice employees. Only there from late night till early morning.
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酒店回复: Dear Patricia,Thank you for sharing your experience. We are pleased to hear you enjoyed the breakfast and found our team welcoming. Your note about cleanliness is important and will be reviewed with our staff. We appreciate your stay, even for a short visit, and hope to welcome you again.Sincerely, Hotel Manager
3.0分
家庭亲子
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The location is convenient. The facility is pet friendly. There is an indoor pool; however, it does not open until 12pm, which eliminated use the day of departure. There was an issue with the bathroom facilities and we were told we could use the lobby restroom. We were then offered a plunger, which we had to use and fix the toilet ourselves. Breakfast was good.
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酒店回复: Hello Tanya,Thank you for your feedback. We're glad to hear you enjoyed our convenient location and pet-friendly atmosphere, as well as the breakfast offerings. We appreciate your comments regarding the indoor pool hours and the restroom situation. Your insights are valuable as they help us improve our guest experience. We hope you have a wonderful day and consider staying with us again in the future.
1.0分
家庭亲子
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There was a slug and a spider the size of a half dollar on the floor and there were bed bugs on the pillows and the bed . When I told the employee at the front desk he said that was impossible because they clean every day, and he accused me and my husband of bringing them in with us. The employee was rude and yelled at me and my husband. The outside seemed very sketchy. The handicap spots are not up front but if you are a diamond member of the hotel you can park close to the building . This makes absolutely no sense.
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酒店回复: Hello brandy,Thank you for sharing your experience with us. We take cleanliness and guest satisfaction seriously, and your feedback about your recent stay is invaluable. We appreciate your comments about parking accessibility and will share them with management to consider for future improvements. Should you wish to discuss your concerns further, please reach out to our management team directly for assistance. Your satisfaction is important to us, and we are always looking to enhance our guest experience.
4.0分
其他
Staff was nice rooms were clean , but definitely need a uplift and this location not the freeway can be a little noisy
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酒店回复: Hello Micheal,Thank you for your feedback regarding your recent stay. We're glad to hear you appreciated our staff and the cleanliness of the rooms. Your comments about the need for an uplift and the noise from the freeway will be taken into account as we continually work to enhance our guest experience. We hope to welcome you back in the future for an even better stay.
3.0分
其他
The room needed to be cleaned the bathtub was dirty stained very basic room the bed felt like I was sleeping down hill head first
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酒店回复: Dear Craig,Thank you for your feedback. We apologize for the cleanliness concerns with the bathtub and the discomfort you experienced with the bed. This is not the standard we aim to provide, and we will address these issues with our housekeeping and maintenance teams promptly. Your comments are valuable in helping us improve the quality and comfort of our accommodations. Please visit us again.Sincerely, Hotel Manager
4.0分
家庭亲子
Breakfast area clean and very friendly staff taking care of it. Keep her!!! We will be back.
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酒店回复: Dear Jennifer,Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience in the breakfast area and that our staff made a great impression. We'll be sure to pass along your compliments, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
5.0分
情侣出游
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Easy in and out. Located right off thr highway, but quiet. Only issue was microwave kept blowing thr circuit during breakfast so you couldn't have someone use the toaster if yhr microwave was running.
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酒店回复: Dear Lisa,Thank you for your detailed feedback. We are glad you found the location convenient and appreciated the quiet atmosphere despite being near the highway. We are sorry to hear about the issue with the microwave and the circuit during breakfast. Your comment will be shared with our team to help improve the guest experience. We appreciate your input and hope to welcome you again.Sincerely, Hotel Manager
好的
Room was clean, well appointed and scent free. Linens and bed soft and comfy. The manager, Mr. V Patel, was very helpful and professional.
Traveling through - great as it was right off the hwy - great front desk staff- wonderful breakfast- lots of options- biscuits and gravy was great.
Good breakfast, room not the cleanest. Nice employees. Only there from late night till early morning.
The location is convenient. The facility is pet friendly. There is an indoor pool; however, it does not open until 12pm, which eliminated use the day of departure. There was an issue with the bathroom facilities and we were told we could use the lobby restroom. We were then offered a plunger, which we had to use and fix the toilet ourselves. Breakfast was good.
There was a slug and a spider the size of a half dollar on the floor and there were bed bugs on the pillows and the bed . When I told the employee at the front desk he said that was impossible because they clean every day, and he accused me and my husband of bringing them in with us. The employee was rude and yelled at me and my husband. The outside seemed very sketchy. The handicap spots are not up front but if you are a diamond member of the hotel you can park close to the building . This makes absolutely no sense.
Staff was nice rooms were clean , but definitely need a uplift and this location not the freeway can be a little noisy
The room needed to be cleaned the bathtub was dirty stained very basic room the bed felt like I was sleeping down hill head first
Breakfast area clean and very friendly staff taking care of it. Keep her!!! We will be back.
Easy in and out. Located right off thr highway, but quiet. Only issue was microwave kept blowing thr circuit during breakfast so you couldn't have someone use the toaster if yhr microwave was running.