酒店回复: Thank-you for the great score, we hope to welcome you back in the future.
3.0分
其他
Noisy traffic and road
Was very clean but unfortunately the noise from the busy road outside spoiled the break
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酒店回复: Thank-you for taking the time to review your stay, I am sorry to learn you were disturbed by the road noise but I appreciate your comments and will share with our housekeeping team,
1.0分
其他
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Noisy, noisy traffic all night, no sleep
The hotel itself was fine but the location was awful. Right on a road which had non stop traffic day and night. The windows are shocking- they might as well have been open, they did nothing to dim the noise. Don’t go here if you want a night’s sleep.
酒店回复: I'm sorry to read you were disturbed by the road noise.
5.0分
商务出差
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Great customer service
Diane/diana (I may not have got that right) was excellent in getting us checked in and understood the urgency to get in and out as we had been delayed on the M6. Professional and great customer service
5.0分
其他
Great stay
The general manager was great, Marie I think she was called. Went out of her way to help.
3.0分
其他
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Had to asked to be moved after 1st night traffic noise really bad no sleep 1st night. Road behind hotel and road down the side lorries after lorries all night a joke. Needs better noise reduction mybe triple glazing but not good like driving though the room. Not enough car parking struggled to find car parking space and not big enough spaces for my car
我们在Creamfields音乐节前一晚住在这里。先说优点吧……员工10分！非常乐于助人，客户服务技能一流。卫生状况堪称顶级，早餐丰盛。卧室的床垫是我住过的酒店里最舒服的床垫之一，我原本以为在音乐节前能好好休息一晚，但接下来就说说缺点了。我们经历了人生中最糟糕的一晚睡眠，我们的房间正对着马路。这条路整晚都车水马龙，没完没了。你能够听到每一辆汽车、每一辆卡车、每一辆摩托车的声音，还有每一声喇叭和每一个发动机呼啸而过的声音，整整一夜！我们几乎没合眼！第二天我们精疲力尽。我们告诉了工作人员，经理说让我们通过预订的App申请，可以退20%的费用，因为他们本来会给我们提供一份免费早餐作为补偿，但我们已经买过了。经理和前台接待员都非常好。他们也知道这是一个问题，并且一直在努力争取公司采取措施解决这个问题，因为不只我们抱怨过……不幸的是，在问题解决并且他们安装了三层隔音窗以减少噪音之前，我不会再住这里了。否则，我宁愿预订一个没有噪音问题的酒店，这样才能得到一个好的夜晚休息。
位置很好找，房间不错，入住手续也办得很顺利 :)
住得还不错，房间干净整洁，员工也很友好。
位置优越，很容易找到。房间空间足够大，可以打开行李箱。
美好的
Noisy traffic and road
Was very clean but unfortunately the noise from the busy road outside spoiled the break
Noisy, noisy traffic all night, no sleep
The hotel itself was fine but the location was awful. Right on a road which had non stop traffic day and night. The windows are shocking- they might as well have been open, they did nothing to dim the noise. Don’t go here if you want a night’s sleep.
Great customer service
Diane/diana (I may not have got that right) was excellent in getting us checked in and understood the urgency to get in and out as we had been delayed on the M6. Professional and great customer service
Great stay
The general manager was great, Marie I think she was called. Went out of her way to help.
Had to asked to be moved after 1st night traffic noise really bad no sleep 1st night. Road behind hotel and road down the side lorries after lorries all night a joke. Needs better noise reduction mybe triple glazing but not good like driving though the room. Not enough car parking struggled to find car parking space and not big enough spaces for my car