Construction zone, Saturday working constructions site. Cigarette butt in the bathroom, room smells like smoking
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your stay.We understand how disruptive construction noise—especially on a Saturday—can be, and I’m sorry for the inconvenience it caused. While some improvements are necessary to enhance our property, we are working hard to minimize any impact on our guests.Additionally, I’m very concerned to hear about the cigarette odor and the presence of a cigarette butt in your bathroom. This is absolutely not the standard we uphold, and I’ve shared your comments with our housekeeping team for immediate review and correction. We are a smoke-free property, and we take violations seriously to ensure the comfort of all our guests.Your feedback is invaluable, and I appreciate you bringing these matters to our attention. If there is anything we can do to make it right or if you'd consider giving us another opportunity, please don’t hesitate to reach out directly.
5.0分
情侣出游
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Although my stay was only one night, everything from the proximity from/to the highway, cleanliness of the grounds, quick and friendly check-in, comfortable room and amenities to the excellent breakfast. Truly enjoyed my stay and will definitely return on my next trip through the area.
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酒店回复: Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time!
4.0分
商务出差
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We stay at this hotel quite often we never have any issues. The front desk receptionist is so nice and friendly!! This is oud go to hotel I would recommend to any one.
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酒店回复: Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time!
4.0分
家庭亲子
Overall descent stay, no complaints. Staff need to keep an eye on the shower in 114, look like mold is growing.
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酒店回复: Dear Leslie,Thank you for your feedback and for staying with us. I'm glad to hear your overall experience was a pleasant one.That said, I sincerely apologize for the condition of the shower in room 114. What you described is not in line with our cleanliness standards, and we truly appreciate you bringing it to our attention. Our housekeeping and maintenance teams have been notified and will address the issue immediately.Your input helps us maintain a high level of quality, and we’re grateful you took the time to let us know. We hope to welcome you back again soon for an even better stay.Warm regards,
5.0分
家庭亲子
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Busy area, but quiet enough to sleep. Comfortable. Could use some cleaning behind night stands, but generally clean. Bed was comfortable. Breakfast was good.
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酒店回复: Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!
5.0分
情侣出游
Breakfast was great, nice variety. Beds comfortable, rate was very reasonable, staff nice. Impressed with first stay at Sleep Inn.
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酒店回复: Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time!
4.0分
其他
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Would give this 5 stars however we had to wait almost 50mins before someone showed up at front desk to get us checked in. Then the keys we received didn’t work. So over all it took us nearly two hours after arriving on property to get into our room, due to staff issues. Facilities was clean, and morning staff was very helpful. Breakfast was fully stocked and hot. Area around hotel was great.
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酒店回复: Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hearwe didn’t meet your expectations. I have read your concerns and have shared them with the entire team. Guest reviews are a huge part of how we train our employees. Rest assured knowing that, just by giving your feedback, you are playing a huge role in making our hotel one of the friendliest and cleanest spots in town! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
商务出差
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The staff is great, but the elevator actually buckled my knees it is so rough when it stops. The bathroom floor grout was pretty gross.
It seemed clean overall, but because of bathroom floor, it definitely made me wonder. Location is convenient.
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酒店回复: Thanks for letting us know your thoughts regarding your stay! Making sure our guests are satisfied is our top priority! I have forwarded your concerns to our housekeeping in maintenance departments for further investigation. We hope to see you next time you visit Emerson.
房间里有一股很重的潮湿气味，窗帘上还有霉斑。工作人员很友好，大堂也很干净。下次肯定不会再来这里了，但我们订房比较晚，所以只能将就。
房间很干净，但有一股潮湿的味道。大楼外墙正在翻新，不太容易找到入口。前台服务员非常友善。
Construction zone, Saturday working constructions site. Cigarette butt in the bathroom, room smells like smoking
Although my stay was only one night, everything from the proximity from/to the highway, cleanliness of the grounds, quick and friendly check-in, comfortable room and amenities to the excellent breakfast. Truly enjoyed my stay and will definitely return on my next trip through the area.
We stay at this hotel quite often we never have any issues. The front desk receptionist is so nice and friendly!! This is oud go to hotel I would recommend to any one.
Overall descent stay, no complaints. Staff need to keep an eye on the shower in 114, look like mold is growing.
Busy area, but quiet enough to sleep. Comfortable. Could use some cleaning behind night stands, but generally clean. Bed was comfortable. Breakfast was good.
Breakfast was great, nice variety. Beds comfortable, rate was very reasonable, staff nice. Impressed with first stay at Sleep Inn.
Would give this 5 stars however we had to wait almost 50mins before someone showed up at front desk to get us checked in. Then the keys we received didn’t work. So over all it took us nearly two hours after arriving on property to get into our room, due to staff issues. Facilities was clean, and morning staff was very helpful. Breakfast was fully stocked and hot. Area around hotel was great.
The staff is great, but the elevator actually buckled my knees it is so rough when it stops. The bathroom floor grout was pretty gross.
It seemed clean overall, but because of bathroom floor, it definitely made me wonder. Location is convenient.