酒店回复: Dear Guest,We are glad to hear that you appreciated our convenient location, comfortable bed, and well-equipped room with a refrigerator, microwave, and efficient air conditioning. It is also good to know that nearby restaurants and gas stations were helpful for your stay. We recognize your concerns regarding the cleanliness of the towels, floor, and bedding, and your feedback has been shared with our team to ensure improvements are made. We appreciate your comments and hope to provide an even better experience during your next visit.Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is taken seriously, and we are committed to addressing the cleanliness issues you encountered. Our team will conduct a thorough inspection and take immediate action to rectify the shortcomings you mentioned.We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. Please consider giving us another chance in the future, as we strive to provide a much-improved experience.Sincerely,Hotel Manager
2.0分
其他
原文
翻译提供方：Google
没有热水
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酒店回复: Dear Darryl, We sincerely apologize for the lack of hot water during your stay. This is certainly not the experience we want for our guests. We are investigating the issue and will ensure it is resolved. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Management
4.0分
其他
原文
翻译提供方：Google
游客
只适合住一晚
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酒店回复: Dear Guest,Thank you for sharing your feedback and rating your stay with us. We're glad to hear that you found your stay suitable for a one-night stay. If there are any specific areas where we can improve and earn a higher rating from you in the future, please let us know. Your feedback is important to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
4.0分
情侣出游
原文
翻译提供方：Google
床不错
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酒店回复: Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience during your stay. If you have any additional comments or suggestions that can help us improve our services, please don't hesitate to share them. We hope to welcome you back in the future.Sincerely,Hotel Manager
3.0分
其他
It was basic and a little older, showing some wear and tear. But, the value was a reasonable option.
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酒店回复: Dear James,We appreciate you taking the time to share your feedback. It is good to know that you found your stay to be a reasonable value. We also understand your comments regarding the property’s age and signs of wear, and our team is continuously reviewing ways to maintain and improve our accommodations. Your input helps us enhance the guest experience, and we hope to have the opportunity to provide an even better stay in the future.Sincerely,Hotel Manager
3.0分
其他
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Given the price, it was good. It was clean, everything worked and I wasn’t disturbed. My only complaint; I specifically told them I would pay in cash and not to use the debit card. Now I have an overdraft fee I was not planning on.
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酒店回复: Dear Eric ,We are glad to know that you found good value in your stay, appreciated the cleanliness, and enjoyed a peaceful visit. However, we understand your concern regarding the payment method and the inconvenience it caused. Our front desk team will review procedures to ensure that guest payment preferences are handled accurately in the future. Your feedback is very helpful as we continue working to improve both service and communication.Sincerely,Hotel Manager
3.0分
情侣出游
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I didnt mind the lack of breakfast and they were nice about extending my check out an hour but the roaches and no options for ice (water smelled anyway), and no alternative for coffee with no breakfast bar put a damper on things but it was expected for the price i paid.
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酒店回复: Dear Denise,We are glad that our team was kind and accommodating in extending your checkout time, and we appreciate your understanding of the value offered for the price. However, we regret that certain aspects, such as pest concerns, limited ice and coffee options, and water quality, did not meet your expectations. Your comments help us improve these areas to enhance future guest experiences.Sincerely,Hotel Manager
1.0分
其他
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We did not stay. Gave us smoking rooms when non smoking was requested, rooms had roaches and bed bugs. Horrible experience. First time ever in my life I have experienced a hotel like this. NEVER AGAIN SUPER 8!
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酒店回复: Dear Amanda,We are very concerned to hear about the issues you encountered. It is disappointing that your requested non-smoking room was not provided and that you experienced cleanliness concerns with pests. Your feedback highlights serious areas where we must improve to meet guest expectations and provide a safe, comfortable environment.We take your comments seriously and will review our procedures to prevent similar situations in the future.Sincerely,Hotel Manager
糟糕的客户服务
住宿位置优越，位于里士满以北30英里（约48公里），华盛顿以南1小时30分钟路程。
遗憾的是，房间里的毛巾和地板有点脏。
床很舒服，但床单有点脏。
房间里有微波炉和带冰柜的冰箱。
冰箱有足够的空间冷藏饮料和存放食物。
空调制冷效果很好。
附近有几家加油站和餐馆。
德格 x1000
我对酒店并不挑剔...但这是我一生中经历过的最糟糕的事情之一+-每年在酒店住20晚...多花10美元去其他地方...门、灯、地板、床罩、床罩脏床垫、电灯开关、毛巾、沙发等等……凌乱恶心……
没有热水
游客
只适合住一晚
床不错
It was basic and a little older, showing some wear and tear. But, the value was a reasonable option.
Given the price, it was good. It was clean, everything worked and I wasn’t disturbed. My only complaint; I specifically told them I would pay in cash and not to use the debit card. Now I have an overdraft fee I was not planning on.
I didnt mind the lack of breakfast and they were nice about extending my check out an hour but the roaches and no options for ice (water smelled anyway), and no alternative for coffee with no breakfast bar put a damper on things but it was expected for the price i paid.
We did not stay. Gave us smoking rooms when non smoking was requested, rooms had roaches and bed bugs. Horrible experience. First time ever in my life I have experienced a hotel like this. NEVER AGAIN SUPER 8!