Act of God. 10 to 15 inches of snow expected. Fireside theater canceled all performances for the next day. Front desk said manager said we would be charged full price of $89 even though our room was only $20 on promotion through *******. This goes against their stated policy. We have stayed here multiple times a year but won't be returning. There are many nice hotels in Fort Atkinson. Choose a different place to stay with management that wants your business.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate your past stays with us.I would like to clarify that the winter storm was forecasted for Saturday, not Friday, which is why our 24-hour cancellation policy still applied at the time of your scheduled arrival. As you know, Wisconsin weather updates are available well in advance, and we rely on the official forecasts when determining exceptions.Regarding your reservation through *******, the rate and cancellation terms are set at the time of booking, and we are required to follow those policies even when a promotion is involved. We did not intend to cause any inconvenience, and I’m sorry if this created frustration during an already stressful weather situation.We value your loyalty over the years and hope you may reconsider visiting us again in the future. If you would like to discuss this further, I would be happy to speak with you directly.
3.0分
朋友出游
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I have allergies so check the air filters whenever I am in a hotel. They had not been cleaned for well over a year!
I told the front desk and showed the attendant a picture.
Even though your rooms are labeled nonsmoking they reek of cigarette smoke. This is the case in most hotels I've stayed in. I was given air freshener and that helped a bit.
酒店回复: Thank you for the feedback
4.0分
其他
Breakfast would've been good if it wasn't the same rhing everyday. Not everyone likes biscuits and gravy
酒店回复: Thank you
3.0分
家庭亲子
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Nice pool and hot tub. Front desk staff friendly and welcoming. The floor above us was VERY creaky, I would recommend staying on the 2nd floor so you can be the creak-ee rather than listening to someone walk the floor all night.
酒店回复: Thank you
2.0分
其他
The room smelled really bad of must and mold. We ended up having to open the windows to air out the smelly.
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酒店回复: Thank you for bringing this to our attention. I’m very sorry to hear about the odor issue you experienced in your room. That’s certainly not the standard we strive to maintain, and I completely understand how unpleasant that must have been.Please know that we take your feedback seriously. Our housekeeping and maintenance teams have been alerted to investigate and address the issue immediately to ensure it doesn’t happen again.We value your feedback and hope you’ll consider giving us another opportunity to provide you with the clean, comfortable experience you expect and deserve.
5.0分
情侣出游
Great place to stay if you are going to the Fireside Theater, it's a 5 minute walk to the Fireside Theater.
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酒店回复: Thank you for your kind review! We’re so glad you enjoyed your stay and found our location convenient for visiting the Fireside Theater—it truly is just a short walk away.We appreciate you choosing AmericInn and hope to welcome you back for your next theater outing!
1.0分
其他
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It is a basic 2-star hotel. The front desk staff was nice and helpful during check in. Throughout the day the people staying upstairs from us were loud, stomping and jumping. We were fine with that until it kept going until past 4am. We called and texted the front desk multiple times. They said they knocked on the door and called the room with no answer. It did not stop, and it was horrible. We should have called the police. They said they would reimburse my early check in fee and offered a discount on our next stay.. approximately $40 of comp is not sufficient to make up for what we experienced. This place did not take care of the problem, we will never be coming back.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the noise disturbance you experienced during your stay. While I’m glad our front desk team provided friendly service and attempted to address the issue, it’s clear the resolution did not meet expectations, and I sincerely apologize for the disruption to your rest.We take these situations seriously and are reviewing our overnight procedures to ensure that similar incidents are handled more effectively in the future. Your comfort and satisfaction are extremely important to us, and we regret that we fell short on this occasion.Thank you again for taking the time to let us know about your experience. Your comments will help us improve our guest experience moving forward.
4.0分
其他
Our room was nice except the curtains let in a lot of light from the parking lot. The pool area was nice. Breakfast was good with a small variety.
酒店回复: Thank you so much
3.0分
情侣出游
The staff was excellent, but for what I payed for the room I was expecting it to be nicer. The bathroom door was sticking and the floor was sticky.
美好的
Act of God. 10 to 15 inches of snow expected. Fireside theater canceled all performances for the next day. Front desk said manager said we would be charged full price of $89 even though our room was only $20 on promotion through *******. This goes against their stated policy. We have stayed here multiple times a year but won't be returning. There are many nice hotels in Fort Atkinson. Choose a different place to stay with management that wants your business.
I have allergies so check the air filters whenever I am in a hotel. They had not been cleaned for well over a year!
I told the front desk and showed the attendant a picture.
Even though your rooms are labeled nonsmoking they reek of cigarette smoke. This is the case in most hotels I've stayed in. I was given air freshener and that helped a bit.
Breakfast would've been good if it wasn't the same rhing everyday. Not everyone likes biscuits and gravy
Nice pool and hot tub. Front desk staff friendly and welcoming. The floor above us was VERY creaky, I would recommend staying on the 2nd floor so you can be the creak-ee rather than listening to someone walk the floor all night.
The room smelled really bad of must and mold. We ended up having to open the windows to air out the smelly.
Great place to stay if you are going to the Fireside Theater, it's a 5 minute walk to the Fireside Theater.
It is a basic 2-star hotel. The front desk staff was nice and helpful during check in. Throughout the day the people staying upstairs from us were loud, stomping and jumping. We were fine with that until it kept going until past 4am. We called and texted the front desk multiple times. They said they knocked on the door and called the room with no answer. It did not stop, and it was horrible. We should have called the police. They said they would reimburse my early check in fee and offered a discount on our next stay.. approximately $40 of comp is not sufficient to make up for what we experienced. This place did not take care of the problem, we will never be coming back.
Our room was nice except the curtains let in a lot of light from the parking lot. The pool area was nice. Breakfast was good with a small variety.
The staff was excellent, but for what I payed for the room I was expecting it to be nicer. The bathroom door was sticking and the floor was sticky.