Nice pool and hot tub. Front desk staff friendly and welcoming. The floor above us was VERY creaky, I would recommend staying on the 2nd floor so you can be the creak-ee rather than listening to someone walk the floor all night.
酒店回复: Thank you
2.0分
其他
The room smelled really bad of must and mold. We ended up having to open the windows to air out the smelly.
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酒店回复: Thank you for bringing this to our attention. I’m very sorry to hear about the odor issue you experienced in your room. That’s certainly not the standard we strive to maintain, and I completely understand how unpleasant that must have been.Please know that we take your feedback seriously. Our housekeeping and maintenance teams have been alerted to investigate and address the issue immediately to ensure it doesn’t happen again.We value your feedback and hope you’ll consider giving us another opportunity to provide you with the clean, comfortable experience you expect and deserve.
5.0分
情侣出游
Great place to stay if you are going to the Fireside Theater, it's a 5 minute walk to the Fireside Theater.
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酒店回复: Thank you for your kind review! We’re so glad you enjoyed your stay and found our location convenient for visiting the Fireside Theater—it truly is just a short walk away.We appreciate you choosing AmericInn and hope to welcome you back for your next theater outing!
1.0分
其他
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It is a basic 2-star hotel. The front desk staff was nice and helpful during check in. Throughout the day the people staying upstairs from us were loud, stomping and jumping. We were fine with that until it kept going until past 4am. We called and texted the front desk multiple times. They said they knocked on the door and called the room with no answer. It did not stop, and it was horrible. We should have called the police. They said they would reimburse my early check in fee and offered a discount on our next stay.. approximately $40 of comp is not sufficient to make up for what we experienced. This place did not take care of the problem, we will never be coming back.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the noise disturbance you experienced during your stay. While I’m glad our front desk team provided friendly service and attempted to address the issue, it’s clear the resolution did not meet expectations, and I sincerely apologize for the disruption to your rest.We take these situations seriously and are reviewing our overnight procedures to ensure that similar incidents are handled more effectively in the future. Your comfort and satisfaction are extremely important to us, and we regret that we fell short on this occasion.Thank you again for taking the time to let us know about your experience. Your comments will help us improve our guest experience moving forward.
4.0分
其他
Our room was nice except the curtains let in a lot of light from the parking lot. The pool area was nice. Breakfast was good with a small variety.
酒店回复: Thank you so much
3.0分
情侣出游
The staff was excellent, but for what I payed for the room I was expecting it to be nicer. The bathroom door was sticking and the floor was sticky.
酒店回复: Thank you
3.0分
其他
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the hotel has some updating needed. my bathroom was missing paint on the walls. The tub had some cracking or peeling on the floor. Wouldnt wven use the shower. The bed had a cloth skirt and at the corners by the headboard you could see it was all dusty. I would probably not go back because we were charged 179.00 and this is a 90 at best room! The breakfast area was nice and the offerings were decent. The front desk staff was very nice and accommodating.
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酒店回复: Dear Scott,Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered during your recent stay. We take your comments seriously, as they help us identify areas that need improvement. Please know that we are addressing the maintenance concerns you mentioned in the bathroom and guestroom to ensure these items are promptly corrected.I’m glad, however, to hear that you enjoyed our breakfast offerings and found our front desk team friendly and accommodating — I’ll be sure to share your kind words with them.We appreciate your honesty and hope you’ll consider giving us another opportunity in the future to provide you with a more comfortable and updated stay.
1.0分
情侣出游
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Walked in our room and slaps you in the face with mold in mildew smell. The sheets felt damp. We called to move rooms, but because of the whitewater event nothing was available. The hotel desk attendant said they would talk to the manager to give a refund and we still have not seen it or been contacted. Immediately our allergies and having total stuffy noses made it even worse and uncomfortable to sleep there. We couldn’t leave. It was too late to drive and we live far
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the concerns you encountered during your stay. This is certainly not the level of comfort and quality we aim to provide our guests. Your comments about the room condition have been shared with our housekeeping and maintenance teams to ensure this is promptly addressed. We appreciate you bringing this to our attention and will use your feedback to improve future guest stays.
3.0分
商务出差
Staff was courteous. Comforter was soiled and there wasn’t any shower gel in the room.
美好的
Nice pool and hot tub. Front desk staff friendly and welcoming. The floor above us was VERY creaky, I would recommend staying on the 2nd floor so you can be the creak-ee rather than listening to someone walk the floor all night.
The room smelled really bad of must and mold. We ended up having to open the windows to air out the smelly.
Great place to stay if you are going to the Fireside Theater, it's a 5 minute walk to the Fireside Theater.
It is a basic 2-star hotel. The front desk staff was nice and helpful during check in. Throughout the day the people staying upstairs from us were loud, stomping and jumping. We were fine with that until it kept going until past 4am. We called and texted the front desk multiple times. They said they knocked on the door and called the room with no answer. It did not stop, and it was horrible. We should have called the police. They said they would reimburse my early check in fee and offered a discount on our next stay.. approximately $40 of comp is not sufficient to make up for what we experienced. This place did not take care of the problem, we will never be coming back.
Our room was nice except the curtains let in a lot of light from the parking lot. The pool area was nice. Breakfast was good with a small variety.
The staff was excellent, but for what I payed for the room I was expecting it to be nicer. The bathroom door was sticking and the floor was sticky.
the hotel has some updating needed. my bathroom was missing paint on the walls. The tub had some cracking or peeling on the floor. Wouldnt wven use the shower. The bed had a cloth skirt and at the corners by the headboard you could see it was all dusty. I would probably not go back because we were charged 179.00 and this is a 90 at best room! The breakfast area was nice and the offerings were decent. The front desk staff was very nice and accommodating.
Walked in our room and slaps you in the face with mold in mildew smell. The sheets felt damp. We called to move rooms, but because of the whitewater event nothing was available. The hotel desk attendant said they would talk to the manager to give a refund and we still have not seen it or been contacted. Immediately our allergies and having total stuffy noses made it even worse and uncomfortable to sleep there. We couldn’t leave. It was too late to drive and we live far
Staff was courteous. Comforter was soiled and there wasn’t any shower gel in the room.