酒店回复: Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the issues you encountered during your stay. We take all guest concerns very seriously, and I regret that we did not meet your expectations, especially regarding safety and the condition of the room.We certainly do not want any of our guests to feel unsafe or uncomfortable, and your experience with the uneven walkways and sliding door is absolutely concerning. I sincerely apologize for the inconvenience caused by these issues, as well as the lack of response from our team. This is not the standard of service we strive for, and I will personally investigate the matter to ensure these areas are addressed and improved.Regarding the state of your room, I am very sorry to hear that it was not properly prepared for your arrival. This is certainly not acceptable, and we will review our housekeeping procedures to ensure that this doesn’t happen again in the future.As a gesture of goodwill, I would like to offer you a complimentary stay during your next visit, in a higher room category, where we are confident you will not encounter these issues. If you’d like to take us up on this offer, please feel free to contact us via ******* message platform to make this proposal valid and coordinate the details.Again, I apologize for the inconvenience you experienced, and I truly hope your future travels bring you more positive experiences.Kind regards,

酒店回复: Thank you for your feedback. We'd like to clarify that your travel agency did contact us, and we accepted the refund as you did not stay. The refund was processed with your online travel agency. Regarding the misunderstanding, we do have electricity at the hotel; however, we only provide air conditioning from 9:00 PM until 8:30 AM, which is mentioned in the message we send upon booking. This gives guests the option to cancel if this doesn’t meet their needs. We are sorry for any inconvenience caused and appreciate your understanding.

酒店回复: Gracias Veronica por tu review! Nos complace saber que tu experiencia ha sido placentera, esperamos poder atenderte de la misma manera en otra ocasión!

酒店回复: Muchisimas gracias por compartir con nosotros su experiencia durante su estancia. Siempre estamos buscando mejorar y la única manera de hacerlo es con su retroalimentación. Gracias!!

酒店回复: We are sorry you had a bad experience with us. We understand what we offer is not for everyone. We always try our best to provide quality service to every single guest who decide to book with us. Please receive our must sincerely apologize.

酒店回复: We are sorry you did not get the chance to swim, weather is unpredictable, and seagrass has been an issue for a while. We clean some of our beach areas; however, we cannot fight mother nature. We do close the restaurant between lunch and dinner so our cooker can take a break, we are sorry we could serve you this time.

酒店回复: Muchas gracias por sus comentarios! Su retroalimentación nos ayuda a siempre mejorar.