酒店回复: Dear Willy, We’re delighted you enjoyed your time by the shore and that the location made for a pleasant getaway. Creating memorable stays is always our goal, and it’s wonderful to know we succeeded. We look forward to welcoming you back to Clevelander South Beach Hotel for another relaxing beachfront retreat in the future.Hotel Manager
4.0分
情侣出游
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The resort was ok, needs to be renovated. The rooms were extremely small compared to other hotels, I’ve stayed in recently. We enjoyed the bar area but thought the pools were small and outdated. Enjoyed the cocktails, food, and music. It had a nice crowd and we enjoyed the nightlife there. I would not consider this a beachfront property as the beach was across the street and did not have any lounge chairs or amenities on the beach that were provided by the hotel. The staff however were extremely pleasant and helpful, definitely the positive side of the stay. Great location, restaurants, bars, and stores were all in walking distance.
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酒店回复: Dear Mychele, Thank you for choosing Clevelander South Beach Hotel and for sharing your experience with us. We are delighted to know that you enjoyed the bar area, the food, and the lively atmosphere. We are also pleased that our convenient location and the friendliness of our team contributed to your stay; we will be sure to share your kind words with them. We appreciate your feedback regarding the room size, pool area, and beach amenities. Insights from guests like you help us enhance the overall experience. We value your feedback and look forward to welcoming you back for an even more enjoyable stay.Hotel Manager
1.0分
情侣出游
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I want to express my gratitude to Valerie at the front desk for her excellent customer service and to Charlie from Valet Parking for his outstanding assistance. Their efforts made our stay more enjoyable despite the unsatisfactory conditions of the hotel. Unfortunately, the state of the rooms was extremely disappointing. The mattresses were worn out and uncomfortable, and we encountered issues with the televisions, requiring a maintenance call at midnight that ultimately led to a room change. After moving to a new room, we were shocked to find blood on one of the comforters. This was completely unacceptable, and I do not plan to stay at this hotel again. And they kept my incidental deposit ..
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酒店回复: Dear Alexi, We regret to learn of the issues you encountered with the condition and cleanliness of the room. Please be assured that these matters have been shared with the appropriate teams for immediate review. Regarding your incidental deposit, it is released at check-out and typically reflects in your account within a few business days, depending on your financial institution. We do, however, appreciate your kind acknowledgment of our associates, Valerie and Charlie, for their exceptional service and professionalism. Your feedback is important to us, and we hope to have the opportunity to better serve you in the future.Hotel Manager
5.0分
其他
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Everything from check in, to our stay & food/drinks, to check out was absolutely wonderful! The staff at the front desk went above and beyond to make our stay fabulous. They were so welcoming and friendly Which is always appreciated. The staff at the bar/restaurant were all so amazing & the food was delicious which made everything better. I love how close it is to the beach and that they give you towels to use. Would stay here again!
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酒店回复: Dear Stephanie, Thank you for such a wonderful review! We are thrilled to know that every part of your experience, from check-in to check-out, exceeded expectations. Our front desk team will be delighted to know their friendly and attentive service made your stay so memorable. We are equally glad you enjoyed the food, drinks, and beachside convenience. It is great to know these touches added to your enjoyment. Your kind words mean a lot to us, and we can’t wait to welcome you back to Clevelander South Beach Hotel for another fantastic stay.Hotel Manager
1.0分
情侣出游
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Oceanfront room was not clean and there was no hot water. Host moved us to the Essex house suite which viewed the street. Had to walk up the stairs with heavy luggage.
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酒店回复: Dear Christopher, We regret the initial concerns you encountered with cleanliness and the hot water supply. We also apologize for any inconvenience caused by navigating stairs with luggage. Your comments are taken seriously and will be addressed internally to improve both comfort and service for future stays. We hope there may be an opportunity to restore your confidence in us.Hotel Manager
4.0分
情侣出游
The water pressure in the property is not the best . This needs to be addressed . Thanks
Location is great!
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酒店回复: Dear Herline, Thank you for taking the time to share your feedback. We are pleased you enjoyed our prime location. However, we are truly sorry the water pressure did not meet expectations. We appreciate you bringing this to our attention and will review this with our team as we continue to enhance the guest experience. We hope to have the opportunity to welcome you back for a more seamless stay.Hotel Manager
位置很棒
我的押金去哪儿了?!
每晚吵闹到凌晨4点,服务差,房间里没有微波炉或冰箱,房间太小,而且浴室在房间里面。
马桶堵塞了,他们也没告诉你房间里没有冰箱。床腿断了,他们已经修好了。
海滨度假的好地方。
The resort was ok, needs to be renovated. The rooms were extremely small compared to other hotels, I’ve stayed in recently. We enjoyed the bar area but thought the pools were small and outdated. Enjoyed the cocktails, food, and music. It had a nice crowd and we enjoyed the nightlife there. I would not consider this a beachfront property as the beach was across the street and did not have any lounge chairs or amenities on the beach that were provided by the hotel. The staff however were extremely pleasant and helpful, definitely the positive side of the stay. Great location, restaurants, bars, and stores were all in walking distance.
I want to express my gratitude to Valerie at the front desk for her excellent customer service and to Charlie from Valet Parking for his outstanding assistance. Their efforts made our stay more enjoyable despite the unsatisfactory conditions of the hotel. Unfortunately, the state of the rooms was extremely disappointing. The mattresses were worn out and uncomfortable, and we encountered issues with the televisions, requiring a maintenance call at midnight that ultimately led to a room change. After moving to a new room, we were shocked to find blood on one of the comforters. This was completely unacceptable, and I do not plan to stay at this hotel again. And they kept my incidental deposit ..
Everything from check in, to our stay & food/drinks, to check out was absolutely wonderful! The staff at the front desk went above and beyond to make our stay fabulous. They were so welcoming and friendly Which is always appreciated. The staff at the bar/restaurant were all so amazing & the food was delicious which made everything better. I love how close it is to the beach and that they give you towels to use. Would stay here again!
Oceanfront room was not clean and there was no hot water. Host moved us to the Essex house suite which viewed the street. Had to walk up the stairs with heavy luggage.
The water pressure in the property is not the best . This needs to be addressed . Thanks
Location is great!