酒店回复: Thank you for sharing your feedback. I’m glad to hear that overall you enjoyed your stay, though I do apologize for the noise disturbance from the neighboring room. While we’re happy families feel comfortable here, we also want to ensure all our guests have a quiet and relaxing experience.Please don’t hesitate to let us know during your stay if this ever happens again—we’ll always do our best to find a solution right away. We truly appreciate your understanding and look forward to welcoming you back for an even more enjoyable stay.Best regards,
3.0分
商务出差
原文
翻译提供方：Google
相当罕见
在去 Daytona Speedway 的商务旅行中用过它。
附近有超市，方便。早餐也不错。然而，在我入住的五天里，房子从未被打扫过。
也没有更换毛巾。
酒店回复: THANK YOU FOR YOUR FEEDBACK
4.0分
家庭亲子
原文
翻译提供方：Google
非常宽敞。早餐很棒。物有所值。
酒店回复: Thank you for your review.
2.0分
其他
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The staff are very nice. However, the overall room cleanliness, bathroom, and beds are terrible. We saw the roaches running. The first room we got had no hot water. The front desk call the manager and agreed to switch to a suite. The suite also looked dirty too. The bathtub water was clog a little. We heard the dogs were barking. Other rooms customers talked so so loud. I have never experience anything like that.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our deepest and most sincere apologies for the multiple unacceptable issues you experienced, particularly concerning cleanliness, room conditions, and comfort.What you described is completely contrary to the standards we strive to uphold, and we are truly sorry that we failed to provide you with a clean, comfortable, and peaceful environment.Thank you for bringing these serious matters to our attention. We hope to have the opportunity to regain your trust in the future.
4.0分
情侣出游
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Stayed for four nights over Thanksgiving. The staff were great. Always welcoming and happy to help. The property is old so the rooms and the furniture are not new. The chair in the room could stand a good cleaning as it was stained. However the room was clean, and stocked with the basics. The plumbing is older and the toilet did run for long periods, think just a few new parts would fix the issue. The walls are thin and you do hear activity in the neighboring rooms and hall. The elevator did go out a few times so had to take the stairs. Not a big deal for us, but if you need an elevator you may want a first floor room. The location is convenient and has a Dunkin next door. Uber eats delivers to your room with no issues. Overall it was a nice stay. It’s an older hotel but not uncomfortable or dirty. I did not see any bugs, like other reviews say. I would stay again if we needed a room in Deland.
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酒店回复: Thank you so much for taking the time to leave such a thoughtful review following your four-night stay over Thanksgiving! We truly value your feedback, and we're delighted to hear that you had an overall nice stay and would consider staying with us again.We're especially pleased that you found our staff great, welcoming, and happy to help—we pride ourselves on providing friendly and attentive service!We also appreciate you highlighting the areas where we can improve:Room and Furniture Condition: You are correct that our property is older, and we are working on updating our rooms and furniture. We sincerely apologize for the stained chair in your room and have immediately tasked our housekeeping and maintenance teams with either deep cleaning or replacing the furniture in question to ensure a higher standard of appearance for all our guests.Plumbing Issues: We understand how disruptive a running toilet can be. We have already logged this issue with our maintenance team to inspect the plumbing in your room's area and install the necessary parts to resolve the running toilet issue promptly.Sound and Elevator: We recognize that sound travels in older buildings, and we apologize for any disturbance from neighboring rooms or the hall. We are exploring options to mitigate sound transfer where possible. Regarding the elevator, we apologize for the intermittent outages during your stay. We are currently having our elevator systems inspected and repaired to ensure reliable operation, especially for guests who need easy access.Thank you for the kind words about the cleanliness of the room and the convenient location—we love having the Dunkin' next door too! We are also very happy you did not experience the pest issues mentioned in other reviews; we maintain a strict, proactive pest control schedule.Your comprehensive feedback is incredibly helpful as we strive to enhance the guest experience in our historic hotel.We look forward to welcoming you back the next time your travels bring you to DeLand!
1.0分
其他
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Poor security. Frontdesk by itself. Uncontrolled access to the hotel. My family and I felt unsafe in the breakfast room when a homeless person entered and began preparing several plates of food for himself.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. I am deeply sorry to hear that you and your family felt unsafe due to issues with security and uncontrolled access, especially the distressing incident in our breakfast room. Please accept our sincerest apologies for this unacceptable experience.Your safety and comfort are our absolute highest priorities, and it is clear that we failed to meet the necessary standards during your visit.We take your comments about poor security, an unattended front desk, and uncontrolled access very seriously.We understand that an apology alone cannot erase your experience, but please know that we are committed to making these necessary improvements to ensure the security and peace of mind of all our guests.We hope you will consider giving us another opportunity in the future to show you the high standard of service and security we strive to provide.
4.0分
家庭亲子
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Negative first: floor number in elevator not working (nearly got off on wrong floor as a result). Also noted the elevator inspection certificate had expired.
Positive: WONDERFUL front desk people, room very clean & properly appointed, good parking and, while we did not partake, the breakfast bar smelled very inviting! Did I mention reasonable room rate??
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酒店回复: Thank you so much for your balanced and helpful review of your stay. We truly appreciate your detailed feedback, which helps us ensure both guest safety and satisfaction.Responding to Your Feedback❌ Areas for Immediate Improvement (Negative)Elevator Functionality: We sincerely apologize for the inconvenience caused by the non-working floor indicator in the elevator. This is a crucial safety and convenience feature, and we are contacting our elevator maintenance provider immediately to have it repaired.Expired Inspection Certificate: Thank you for pointing out the expired inspection certificate. This is unacceptable. We confirm that all necessary safety inspections have been completed, but the display certificate was not updated. We are working to get the current certificate posted immediately to reassure all our guests of the elevator's safety.✅ What We're Delighted You Enjoyed (Positive)Front Desk Team: We are thrilled to hear that our front desk staff made a wonderful impression! We pride ourselves on offering warm and professional service, and your compliment is a fantastic validation for the team.Room Quality & Amenities: We are glad you found your room to be very clean and properly appointed.Value & Other Services: Excellent parking, the inviting smell of our breakfast bar, and our reasonable room rate are all points we strive for!We are committed to correcting the elevator issues right away. We look forward to welcoming you back in the future for an even better, five-star experience!
3.0分
其他
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The room itself was ok, a little on the dark side even with all the lights on. The bathroom needs attention! The hair dryer didn’t work, the toilet only flushed when the handle was held down for the entire time to make sure all was flushed, the bathroom faucet had a steady stream of water, not drips - a constant stream. It was obvious it’s been like that for some time because the stopper was corroded from the water keeping it wet.
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酒店回复: Thank you for taking the time to provide your feedback on your recent stay. I am very sorry to hear about the several maintenance issues you encountered in your room, and I sincerely apologize for the resulting inconvenience and discomfort.We appreciate you bringing these specific items to our attention, as this level of detail allows us to address the problems immediately.Addressing Your ConcernsLighting: I apologize that the room felt dark even with all the lights on. We will investigate the lighting fixtures in that room to see if we can improve the brightness.Bathroom Maintenance: The issues you described—the non-functional hair dryer, the toilet requiring the handle to be held down for a full flush, and the constant stream from the bathroom faucet—are unacceptable. This is not the standard we strive for.I have immediately notified our Chief Engineer to have a maintenance team inspect that specific room and resolve all three of these problems right away. We will also investigate why these issues were not identified and fixed sooner, especially the faucet leak that caused corrosion.We are committed to providing a comfortable and well-maintained experience, and it is clear we missed the mark during your visit.We hope you will give us another opportunity to provide you with the exceptional stay you deserve in the future.
房间干净，员工热情友好。早餐一般。
尽管我到达时已近午夜，但前台工作人员仍然非常友好。一切都很顺利，第二天早上，我在酒店附近参加商务会议之前享用了免费早餐。我还会再来的。
唯一的问题是……不太安静。隔壁房间里有小孩，他们很吵。我们没有抱怨，因为听起来他们玩得很开心。
相当罕见
在去 Daytona Speedway 的商务旅行中用过它。
附近有超市，方便。早餐也不错。然而，在我入住的五天里，房子从未被打扫过。
也没有更换毛巾。
非常宽敞。早餐很棒。物有所值。
The staff are very nice. However, the overall room cleanliness, bathroom, and beds are terrible. We saw the roaches running. The first room we got had no hot water. The front desk call the manager and agreed to switch to a suite. The suite also looked dirty too. The bathtub water was clog a little. We heard the dogs were barking. Other rooms customers talked so so loud. I have never experience anything like that.
Stayed for four nights over Thanksgiving. The staff were great. Always welcoming and happy to help. The property is old so the rooms and the furniture are not new. The chair in the room could stand a good cleaning as it was stained. However the room was clean, and stocked with the basics. The plumbing is older and the toilet did run for long periods, think just a few new parts would fix the issue. The walls are thin and you do hear activity in the neighboring rooms and hall. The elevator did go out a few times so had to take the stairs. Not a big deal for us, but if you need an elevator you may want a first floor room. The location is convenient and has a Dunkin next door. Uber eats delivers to your room with no issues. Overall it was a nice stay. It’s an older hotel but not uncomfortable or dirty. I did not see any bugs, like other reviews say. I would stay again if we needed a room in Deland.
Poor security. Frontdesk by itself. Uncontrolled access to the hotel. My family and I felt unsafe in the breakfast room when a homeless person entered and began preparing several plates of food for himself.
Negative first: floor number in elevator not working (nearly got off on wrong floor as a result). Also noted the elevator inspection certificate had expired.
Positive: WONDERFUL front desk people, room very clean & properly appointed, good parking and, while we did not partake, the breakfast bar smelled very inviting! Did I mention reasonable room rate??
The room itself was ok, a little on the dark side even with all the lights on. The bathroom needs attention! The hair dryer didn’t work, the toilet only flushed when the handle was held down for the entire time to make sure all was flushed, the bathroom faucet had a steady stream of water, not drips - a constant stream. It was obvious it’s been like that for some time because the stopper was corroded from the water keeping it wet.