酒店回复: Thank you for choosing to stay with our hotel, and taking the time to leave us your review. Please come again if you find yourself in the area and need a place to rest!
2.0分
其他
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I spent one night due to a business trip. The room had was nice, quiet and comfortable. Two big things made my stay a challenge, The internet was out. The tap water was cloudy. I bought some bottled water to drink and brush my teeth with. When itold tge front desk about tge cloudy water. They were nice and gave a free beverage and snack from their store.
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酒店回复: Dear Sven,Thank you for sharing your experience. We are glad you found the room quiet and comfortable and appreciated the thoughtful gesture from the front desk. Your feedback about the internet and water is important and will be considered for improvements. We look forward to welcoming you again for a smoother stay.Sincerely, Hotel Manager
2.0分
其他
Someone came in the middle of the night 1130 pm claiming we’re in their room and got a call from the front desk, they placed us in the wrong room.
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酒店回复: Dear Maren,We regret the inconvenience caused by the room assignment error and the disturbance it created late at night. Your comments will be reviewed with our front desk team to ensure better accuracy and communication so future guests have a smoother, more comfortable stay. Hope you will visit again.Sincerely, Hotel Manager
4.0分
商务出差
Rochelle
Hotel is a little outdated. Room was clean, sink didn’t drain. Bed was comfy and hot tub was in working order. Overall, it was a nice place.
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酒店回复: Thank you for your feedback. I’m glad the room was clean, the bed comfortable, and the hot tub worked well. I’m sorry the sink didn’t drain and that parts of the property felt a bit outdated. Our maintenance team has been notified about the sink and we’re reviewing areas for updates to improve guest comfort. We appreciate you staying with us and hope to welcome you back for an even better experience.
4.0分
家庭亲子
The front desk staff were friendly and accommodating. The room was clean, but a bit musty smelling.
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酒店回复: Thank you so much for sharing your experience and for your kind words about our front desk team’s friendly and accommodating service.I’m glad you found your room clean, and I apologize for the musty smell you encountered. We’ve notified our housekeeping and maintenance teams so they can investigate and resolve this promptly.Your feedback is invaluable, and we hope to welcome you back soon for an even fresher and more comfortable stay.
5.0分
情侣出游
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They had a pretty good breakfast I wanted a meat option other than Pork other than that it was good the hotel was quite nice better than what I expected staff was nice and pleasant and the hot tub was great and in good working conditions 😊
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酒店回复: Dear Dyone,Thank you for sharing your experience. We are pleased to know that the hotel exceeded your expectations and that you enjoyed the hot tub along with the welcoming service from our staff. It is great to hear you found the breakfast enjoyable, and your suggestion for more variety in meat options is valued. We are glad you had a relaxing stay and look forward to making your next visit even more enjoyable.Sincerely, Hotel Manager
3.0分
家庭亲子
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Price reasonable. Room was very small. No outlets where needed. Had to put ironing board in bathroom - only area where I could reach an outlet. No bath towel racks. Coffee was terrible.
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酒店回复: I’m very sorry to hear that your recent stay with us did not meet your expectations. We appreciate you taking the time to share your feedback—your insights help us improve the guest experience.It concerns me that your room felt too small and that outlets weren’t conveniently located. We strive to make every space as functional as possible, and I apologize for the inconvenience you experienced having to use the bathroom outlet for your ironing board.We’re also reviewing our towel rack installations to ensure they’re available. Additionally, we’re working with our breakfast team to elevate the quality of our coffee offering so that it’s more enjoyable.I hope you’ll consider giving us another opportunity to deliver the comfortable stay you deserve. Safe travels, and I hope you have a great day.
5.0分
家庭亲子
Desk personnel were pleasant & helpful. Rooms were clean & comfortable. Breakfast was hot & tasty!
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酒店回复: Dear THOMAS,Thank you for your wonderful feedback. We are delighted to hear you enjoyed our clean and comfortable rooms, hot and tasty breakfast, and the friendly assistance from our front desk team. It is great to know these aspects made your stay enjoyable, and we look forward to welcoming you back for another pleasant visit.Sincerely, Hotel Manager
2.0分
家庭亲子
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Elevator and hallway had bad smell to them. Room had a very narrow hall into sleeping area. Room was very hot and smelled bad also. Could barely squeeze shampoo out of bottle in the shower. No ice machine on our floor(3rd) Breakfast was only positive, as it had many good choices
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酒店回复: Thank you for sharing your honest impressions of your stay. I’m truly sorry that the elevator, hallway, and your room did not meet the high standards we strive for. I appreciate you highlighting the positives in our breakfast offerings—it’s helpful to know where we’re getting it right. We’ve scheduled a deep-clean of the elevator and hallways, including HVAC filter replacements and odor-elimination treatments. Our maintenance team will inspect and adjust the room's climate control system to ensure comfortable temperatures and fresh air circulation. We will also remind housekeeping to ensure a fresh shampoo bottle is ready and in place for any new guest's arrivals. And for your convenience, you’ll find our 3rd floor's ice machine next to the main elevator.Your comfort and satisfaction matter deeply to us. Thank you again for helping us improve. We hope to welcome you back soon and deliver the exceptional experience you deserve.
3.0分
情侣出游
Room needs maintenance. Shower curtain ragged, old unused cables lying on floor, patio doors frame grimy.
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酒店回复: Dear Robyn,We are sorry to hear that the room needed maintenance and that certain details were not up to standard. A ragged shower curtain, loose cables, and a grimy patio door frame are not acceptable. Your comments have been shared with our housekeeping and maintenance teams. We appreciate you bringing these concerns to our attention and will work to improve the guest experience. Please visit us again.Sincerely, Hotel Manager
好的
I spent one night due to a business trip. The room had was nice, quiet and comfortable. Two big things made my stay a challenge, The internet was out. The tap water was cloudy. I bought some bottled water to drink and brush my teeth with. When itold tge front desk about tge cloudy water. They were nice and gave a free beverage and snack from their store.
Someone came in the middle of the night 1130 pm claiming we’re in their room and got a call from the front desk, they placed us in the wrong room.
Rochelle
Hotel is a little outdated. Room was clean, sink didn’t drain. Bed was comfy and hot tub was in working order. Overall, it was a nice place.
The front desk staff were friendly and accommodating. The room was clean, but a bit musty smelling.
They had a pretty good breakfast I wanted a meat option other than Pork other than that it was good the hotel was quite nice better than what I expected staff was nice and pleasant and the hot tub was great and in good working conditions 😊
Price reasonable. Room was very small. No outlets where needed. Had to put ironing board in bathroom - only area where I could reach an outlet. No bath towel racks. Coffee was terrible.
Desk personnel were pleasant & helpful. Rooms were clean & comfortable. Breakfast was hot & tasty!
Elevator and hallway had bad smell to them. Room had a very narrow hall into sleeping area. Room was very hot and smelled bad also. Could barely squeeze shampoo out of bottle in the shower. No ice machine on our floor(3rd) Breakfast was only positive, as it had many good choices
Room needs maintenance. Shower curtain ragged, old unused cables lying on floor, patio doors frame grimy.