酒店回复: Agradecemos por dedicar seu tempo para responder à nossa pesquisa online. Ficamos felizes em saber que você gostou da sua estadia conosco.É ótimo saber que você achou seu quarto amplo e confortável e que tomou um café da manhã muito bom. Também ficamos felizes que nossa localização tenha sido ideal para sua visita ao museu — muitos de nossos hóspedes apreciam a conveniência e ficamos felizes que isso tenha contribuído para sua experiência.Suas gentis palavras significam muito para nossa equipe e esperamos recebê-lo novamente em breve.
5.0分
家庭亲子
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Great spot- great rooms- great staff. Really a bargain with quality facilities. Rooms were clean and comfortable. We will definitely stay here again. We might even travel a bit out of the way to stay here; that’s how much we liked it.
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酒店回复: Thank you for staying with us at Comfort Inn & Suites and for taking the time to share your experience through our recent online survey.Your feedback is invaluable and helps us understand what we are doing well and where we can improve. Our goal is to provide every guest with an exceptional experience, and insights like yours are essential in achieving that standard.We genuinely appreciate your input and have already noted your comments regarding our great staff and comfortable rooms.We hope to have the pleasure of welcoming you back soon.
3.0分
商务出差
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Decent stay but room cleanliness & staff attention
Check-in went great, the gentleman at the front desk was warm, welcoming, and quick. Unfortunately, when we came back to the hotel the next afternoon, the woman at the front desk didn’t even acknowledge us. She was talking loudly on her earphones the whole time, which felt unprofessional and a bit rude.
The room itself was decent, but the bathroom could’ve been cleaned better. There was hair on the floor and the edge of the tub when we arrived, and even after housekeeping came the next day, it was still there. The AC worked fine at first but seemed to stop blowing cold air midway through the night.
Overall, not a terrible stay, but a few small improvements could make a big difference.
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酒店回复: Thank you for taking the time to complete our online survey and share your recent experience with us. We truly appreciate your feedback, as it helps us identify both what we’re doing well and where we can improve.We’re delighted to hear that your check-in experience was smooth and that our front desk team member made you feel welcome. However, we’re very sorry to learn that your return experience at the front desk did not meet the same standard. Please know that we take professionalism and guest engagement seriously, and we will address this with our team to ensure better consistency.We also apologize for the cleanliness issues you encountered in the bathroom and the inconsistency with the air conditioning. These are not the standards we strive to uphold, and we will be reviewing these concerns with our housekeeping and maintenance teams to ensure they are promptly resolved.Your comments are invaluable to us, and we’re committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide a more seamless and comfortable stay in the future.
5.0分
商务出差
The room climate was stuffy, but overall everything was good. Keith was very accommodating. AND those warm chocolate chip cookies were delicious!!!
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酒店回复: Thank you so much for taking the time to complete our online survey and for giving us a perfect 10/10 rating! We truly appreciate your feedback and are thrilled to know that your experience met—or hopefully exceeded—your expectations.Your kind words mean a lot to our team and serve as a great motivation to continue providing excellent service.We look forward to welcoming you again soon!
5.0分
情侣出游
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Pleasant staff. Free upgrade. Quiet and felt very safe. Unfortunately, we stopped at 2 Comfort hotels before finding the right place. There are 3 in Warner Robins and ******* didn't actually give us the correct address.
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酒店回复: Thank you so much for taking the time to complete our survey and for giving us a perfect 10/10 rating! We’re thrilled to hear that you had a pleasant experience with our staff, enjoyed the complimentary upgrade, and felt safe and comfortable during your stay.We truly appreciate your kind words—they mean a lot to our team. We're also sorry to hear about the confusion with locating our property. We understand how frustrating it can be to navigate multiple locations, especially when third-party booking platforms provide inaccurate information. We’re actively working with our partners to ensure our address is clearly listed to help future guests find us more easily.Your feedback helps us continue to improve and provide the best possible experience. We hope to welcome you back again soon!
3.0分
其他
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My only issue is a gentleman was observed (I believe he was homeless) laying down under the fence out front bordering entry road and highway. He was also observed on sidewalk at the front door for several hours. There appeared to be no attempt from Hotel employees to get him to relocate. I believe this to be a safety issue.
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酒店回复: Thank you for taking the time to complete our online survey and share your experience with us. We truly value your feedback and appreciate your concern regarding the individual observed near the hotel premises.We understand how this situation may have impacted your sense of safety, and we want to assure you that we take such matters very seriously. Our night auditor did notify the Police Department during his shift to address the issue. We are committed to maintaining a secure and welcoming environment for all our guests, and we are reviewing our procedures to ensure timely and appropriate responses in the future.Your input is instrumental in helping us improve, and we thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and worry-free experience.
3.0分
商务出差
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High contact surfaces were not very clean; around door handles, walls in the bathroom, soap/shampoo dispensers for example. AC in the room was broken.
Staff was friendly. Even after checkout we had some additional issues that were resolved quickly and professionally.
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酒店回复: Thank you for taking the time to complete our online survey and share your recent experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of high-contact surfaces and the malfunctioning air conditioning unit in your room.Your feedback is extremely valuable to us, and we are actively addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved and do not affect future guests.We are, however, very pleased to hear that our staff provided friendly and professional service, and that any post-checkout issues were handled promptly. We take great pride in our team's dedication to guest satisfaction, and your kind words mean a lot to us.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
2.0分
其他
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When my husband went to the room, someone’s luggage was already there, so they have to move my family to an adjacent building. The road noise was very loud, there were brown stains on the washcloths, and there was a roach in the room.
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酒店回复: Thank you for bringing your concerns to our attention. I want to extend my sincerest apologies for the inconvenience your family experienced during your recent stay.It is deeply troubling to hear that your assigned room was already occupied, resulting in a relocation to an adjacent building. I understand how disruptive that must have been, especially when coupled with excessive road noise, stained linens, and the presence of a roach in the room. This is far below the standard of cleanliness and comfort we strive to provide.Please know that we take these matters very seriously. I have already shared your feedback with our housekeeping and maintenance teams to ensure immediate corrective action is taken. We are also reviewing our room assignment procedures to prevent similar issues in the future.
5.0分
家庭亲子
Really nice place to stay. Older place, but remodeled nicely. Extremely clean. Best feature is the staff, very friendly and helpful!
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酒店回复: Thank you so much for your kind words and for taking the time to complete our online survey with a perfect 10/10 rating!We’re thrilled to hear that you enjoyed your stay. It means a lot to us that you appreciated the cleanliness, the remodeling, and especially our staff — we truly believe that friendly and helpful service makes all the difference.Your feedback encourages us to keep doing what we love: providing a welcoming and comfortable experience for every guest. We hope to have the pleasure of hosting you again soon!
5.0分
其他
This is an older facility, and I got what I paid for (and that’s ok). It’s not a Four Seasons. The staff was extremely kind.
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酒店回复: Thank you for completing our online survey and giving us a 10/10 review!We truly appreciate your support and are thrilled to know we met your expectations. Your feedback motivates us to keep delivering great experiences!
房间宽敞舒适。早餐很棒。非常适合参观博物馆的客人。
Great spot- great rooms- great staff. Really a bargain with quality facilities. Rooms were clean and comfortable. We will definitely stay here again. We might even travel a bit out of the way to stay here; that’s how much we liked it.
Decent stay but room cleanliness & staff attention
Check-in went great, the gentleman at the front desk was warm, welcoming, and quick. Unfortunately, when we came back to the hotel the next afternoon, the woman at the front desk didn’t even acknowledge us. She was talking loudly on her earphones the whole time, which felt unprofessional and a bit rude.
The room itself was decent, but the bathroom could’ve been cleaned better. There was hair on the floor and the edge of the tub when we arrived, and even after housekeeping came the next day, it was still there. The AC worked fine at first but seemed to stop blowing cold air midway through the night.
Overall, not a terrible stay, but a few small improvements could make a big difference.
The room climate was stuffy, but overall everything was good. Keith was very accommodating. AND those warm chocolate chip cookies were delicious!!!
Pleasant staff. Free upgrade. Quiet and felt very safe. Unfortunately, we stopped at 2 Comfort hotels before finding the right place. There are 3 in Warner Robins and ******* didn't actually give us the correct address.
My only issue is a gentleman was observed (I believe he was homeless) laying down under the fence out front bordering entry road and highway. He was also observed on sidewalk at the front door for several hours. There appeared to be no attempt from Hotel employees to get him to relocate. I believe this to be a safety issue.
High contact surfaces were not very clean; around door handles, walls in the bathroom, soap/shampoo dispensers for example. AC in the room was broken.
Staff was friendly. Even after checkout we had some additional issues that were resolved quickly and professionally.
When my husband went to the room, someone’s luggage was already there, so they have to move my family to an adjacent building. The road noise was very loud, there were brown stains on the washcloths, and there was a roach in the room.
Really nice place to stay. Older place, but remodeled nicely. Extremely clean. Best feature is the staff, very friendly and helpful!
This is an older facility, and I got what I paid for (and that’s ok). It’s not a Four Seasons. The staff was extremely kind.