酒店回复: Cher Client,Nous vous remercions sincèrement d’avoir pris le temps de partager un avis aussi détaillé et réfléchi sur vos récentes vacances en famille.Nous comprenons à quel point le confort est essentiel lors de vacances sous les tropiques, et soyez assuré que vos commentaires seront partagés avec les départements concernés. Le phénomène des algues marines étant naturel, il peut malheureusement varier selon les saisons. Sachez que nous restons pleinement engagés dans nos efforts quotidiens pour en limiter l’impact autant que possible.Nous vous remercions également pour votre point de vue sur les services supplémentaires proposés au sein du resort. Notre objectif est d’offrir une large gamme d’options pour enrichir votre séjour, et vos remarques nous aident à mieux communiquer ces choix de manière claire et respectueuse.Ce fut un réel plaisir d’accueillir votre charmante famille, et nous espérons avoir le plaisir de vous recevoir à nouveau prochainement pour un autre séjour des plus agréables.Cordialement,
3.0分
其他
原文
翻译提供方：Google
房间非常糟糕。
这个品牌的房间非常糟糕。我支付了差价升级了房间，但一切都很糟糕。超级糟糕，空调都坏了。
房间非常糟糕。
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酒店回复: Estimado Huésped,Le agradecemos sinceramente por compartir su experiencia en Dreams Sapphire Resort & Spa.Lamentamos profundamente que su habitación no haya estado a la altura de sus expectativas y que el aire acondicionado no funcionara correctamente, especialmente después de haber pagado por una mejora. Nos sentimos muy apenados de que esto haya afectado su estancia y agradecemos que nos lo haya señalado, ya que sus comentarios nos ayudan a mejorar continuamente nuestros servicios.Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle una estancia que cumpla con los estándares que espera de nuestra marca.Saludos cordiales.
3.0分
情侣出游
原文
翻译提供方：Google
喝酒是唯一的好事
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酒店回复: Estimado huésped,Gracias por haberse tomado el tiempo de compartir su experiencia con nosotros a través de *******.Lamentamos saber que su estancia no cumplió completamente con sus expectativas. Apreciamos su comentario y nos alegra que haya disfrutado de las bebidas. Tomamos muy en serio todas las opiniones, ya que nos ayudan a identificar áreas de mejora.Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia más satisfactoria en el futuro.Saludos cordiales,
4.0分
情侣出游
原文
翻译提供方：Google
每天晚上都有聚会，很有趣。
Bedhon 俱乐部派对尤其精彩。
4.0分
家庭亲子
The staff was so nice. If you go to the beach bar, Jaime and Ricardo are fantastic. Ask for the drink Mexican candy
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酒店回复: Dear Guest,Thank you very much for sharing your comment. We are delighted to know that you enjoyed the warmth and attentiveness of our team, as well as your experience at the beach bar. We are also pleased to hear that you enjoyed our house specialties.We sincerely appreciate your kind words, which motivate us to continue delivering exceptional service.We would be thrilled to welcome you back very soon.Warm regards.
3.0分
家庭亲子
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Our room was clean and nice however there should be more “inclusive family” items for those paying for upgraded family villas. The food wasn’t great at any of the restaurants. Staff is friendly and helpful. It’s very difficult to find basketballs/tennis rackets and they are not near the courts. Our butler was great. Overall the trip was okay but we have stayed at other chains, even less expensive chains, and preferred them over this resort. Shop around for excursions as two of the vendors on site tried to sell us an excursion and the online price directly through the excursion website was significantly cheaper. We did the photos through the onsite vendor and they were significantly higher in price than what we have paid at other resorts. We ultimately did not purchase.
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酒店回复: Dear Guest,We sincerely appreciate your preference and for taking the time to share your impressions of your stay at Dreams Sapphire Resort & Spa.Your rating is very valuable to us as it allows us to identify areas of opportunity and continue working to offer exceptional experiences to each of our guests.We will be delighted to assist you with any additional and receiving ypu in a new opportunity to provide you with a memorable experience. Kind regards, Mariana Espinosa E-Concierge
4.0分
情侣出游
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Our room was clean and the staff were all so amazing and friendly! I do think the common areas (namely the common bathrooms) could be cleaned more often and more deeply. Would definitely return.
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酒店回复: Dear Guest, Thank you very much for sharing your excellent comment about your stay at Dreams Sapphire Resort & Spa through *******. It is truly a pleasure to know that you enjoyed a great experience with us. We deeply value your words and take your feedback into consideration. We look forward to continuing to create more memorable experiences for you in future visits.Best regards.
3.0分
家庭亲子
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The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.
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酒店回复: Dear Guest, We sincerely appreciate the time you took to share your review. We regret the inconveniences you experienced and assure you that your comments have been taken into account by our team. We truly value your patience and understanding, and we remain attentive to assist you with any other request or concern you may have.
5.0分
情侣出游
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Amazing time at Sapphire. Friendly staff, fantastic pool and beach. The new indigo preferred was beautiful. This is our 2nd time at Sapphire and we will definitely be back again I’m sure.
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酒店回复: Dear Guest,Thank you for sharing your excellent review through *******. It is a great pleasure for us to know that you enjoyed our dedicated staff and facilities. We hope you continue to have a wonderful experience.Warm regards.
酒店设施非常齐全，我们有很多事情可以做。我个人花了很多时间在泳池边和海滩前，但也花时间练习网球、去了健身房，以平衡在那儿吃吃喝喝的快乐。酒店还有一个台球桌（尽管我觉得它需要更好的设备）、一个俱乐部、一个咖啡馆、一个健康饮食咖啡馆等等。总的来说，我们玩得很开心。
我感到失望和愤怒，因为我觉得自己被骗了。
我给这家酒店打分的原因是海滩完全没有清洁，到处都是堆积如山的海藻。我预订了一间大套房，可以直接通往海滩，还有一个面向海滩的小型私人泳池。我付了全价。结果却发现，海滩上一半的地方都堆积了数周的海藻，还有一股难闻的腐烂气味。这种现象很正常（尽管气候变化加剧了这种现象），我接受它。我责怪酒店和*******没有公开透明地告知我，也没有在我预订前通知我。此外，酒店没有努力清除海滩上的海藻，也没有在酒店周围的水域采取任何保护措施来减少被冲上沙滩的海藻数量。该地区所有其他酒店每天都会这样做。所有周边城镇也都这样做，当地人在海滩上享受着美好的时光。我去过周边地区和其他酒店，也看到了类似的情况（我租了辆车，这样就可以和家人在周围的海滩上享受一段时光）。没错，我不得不离开套房去其他私人海滩！
最令人震惊的是，工作人员对反馈置若罔闻：他们都说着酒店管理层学到的那套老话：这种现象很正常，我们尽力而为……错了！
房间非常糟糕。
这个品牌的房间非常糟糕。我支付了差价升级了房间，但一切都很糟糕。超级糟糕，空调都坏了。
房间非常糟糕。
喝酒是唯一的好事
每天晚上都有聚会，很有趣。
Bedhon 俱乐部派对尤其精彩。
The staff was so nice. If you go to the beach bar, Jaime and Ricardo are fantastic. Ask for the drink Mexican candy
Our room was clean and nice however there should be more “inclusive family” items for those paying for upgraded family villas. The food wasn’t great at any of the restaurants. Staff is friendly and helpful. It’s very difficult to find basketballs/tennis rackets and they are not near the courts. Our butler was great. Overall the trip was okay but we have stayed at other chains, even less expensive chains, and preferred them over this resort. Shop around for excursions as two of the vendors on site tried to sell us an excursion and the online price directly through the excursion website was significantly cheaper. We did the photos through the onsite vendor and they were significantly higher in price than what we have paid at other resorts. We ultimately did not purchase.
Our room was clean and the staff were all so amazing and friendly! I do think the common areas (namely the common bathrooms) could be cleaned more often and more deeply. Would definitely return.
The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.
Amazing time at Sapphire. Friendly staff, fantastic pool and beach. The new indigo preferred was beautiful. This is our 2nd time at Sapphire and we will definitely be back again I’m sure.