酒店回复: Dear carmencortes58, Thank you for taking the time to share your feedback. I apologize for the various issues you encountered during your stay, including the inadequate lighting in the room and bathroom, the noisy refrigerator, and the cleanliness concerns. Your experience does not reflect the standards we strive to maintain. We also regret that our breakfast options did not meet your expectations. We continually aim to improve our offerings and will consider your feedback as we make enhancements. Regarding the $100 deposit, I apologize for any confusion or inconvenience this may have caused. The deposit is a standard procedure to cover any incidental charges and is fully refundable upon check-out, provided no damages or additional charges occur. We appreciate your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a better experience in the future.
4.0分
情侣出游
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We stay at this hotel multiple times during the fall because it is only 30 minutes away from Virginia Tech where we attend all the home football games. It is centrally located, and there are many restaurants and other businesses nearby. We are very familiar with the area.
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酒店回复: Hi BeachHokie, Thank you so much for taking the time to share your feedback, and an even bigger thank you for choosing to stay with us year after year during football season! We truly appreciate your loyalty and are delighted to be a convenient home base for your Virginia Tech game-day trips. It’s great to hear that our central location continues to work well for you and that the nearby restaurants and businesses add to your overall experience. We love welcoming familiar faces, and it means a lot to know that you feel comfortable and at home in the area. We look forward to hosting you again for many more fall visits and memorable Hokies home games. Thank you for being a valued guest. We can’t wait to welcome you back!
3.0分
朋友出游
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This property is very average I'd not slightly below average. First impression the glass in the entry were filthy! Shrubs needed trimmed and the whole place needed tidied up. Breakfast would meet bare minimum standards. Room was clean in most places. There are many motels in the area and I would look elsewhere the next time I'm in town
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酒店回复: Dear cog62, Thank you for taking the time to share your feedback with us. We truly appreciate you bringing these details to our attention, as they help us identify areas where we can do better. We’re glad to hear that your room was clean, though we’re sorry to learn that other aspects of your stay didn’t meet your expectations. We apologize for the condition of the entryway and landscaping; this certainly isn’t the impression we want to leave our guests with. Your comments have been shared with our maintenance and housekeeping teams so we can address these issues promptly and ensure a more welcoming appearance moving forward. Regarding breakfast, we’re sorry it didn’t stand out during your visit. We continually look for ways to improve our morning offerings, and your input will be part of that conversation as we make adjustments to enhance the guest experience. While we regret that we fell short this time, we hope you might consider giving us another opportunity in the future. Our goal is to provide a clean, comfortable stay with friendly service, and we’d love the chance to show you the improvements we’re making.
1.0分
家庭亲子
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I booked the 2nd night after my husband booked the 1st night, several months before college graduation event in the area. When we checked in, we let them know that two bookings are related. They promised that we can stay in the same room for the 2nd night. The following day, after we attended the graduation events and return to hotel around 10pm, our room key did not work anymore. At front desk, we found that all our personal belongings have been stuffed into a trash bag, waiting for us to pick up at the front. We were so surprised because they have committed to us staying in the same room. I have a valid booking reservation through Booking, which I confirmed. We complained to the manager (Shree Jay Swami?) that they should have called my husband before throwing our personal belongings out of the room like this. Instead of apologizing to us for this error on hotel side, he blamed us for making separate reservations. Furthermore, he threatened that he had the right to cancel my reservation made through Booking for the 2nd night (even though it was after 10pm on the same night), at any time. We decided not to argue with him but staying in the hotel for the 2nd night, after collecting our personal items. We were assigned the same room as the prior night. We noticed that there were no soaps in the bathroom and requested it over phone. Yet they never delivered the soap during our stay. We noticed that the fridge still had the food we left from prior night so the cleaning person did not clean the fridge at all. Both night, I noticed some small insects crawling in the bathroom. I was wondering if they have changed the bed sheet for the 2nd night, at that point. At that point, I was praying for safety and texted our relatives. We only wanted to survive the night safely, after the very aggressive and rude treatment by the manager (middle aged, with Indian accent). I would not recommend this experience to anyone.
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酒店回复: Hi Daydream528744, Thank you for taking the time to share such a detailed and candid account of your recent experience. On behalf of our entire team, I want to extend my sincerest apologies for the distress, confusion, and lack of proper service you encountered during your stay particularly during what should have been a joyful occasion for your family. First and foremost, I am truly sorry for how your reservation situation was handled. While we understand that back-to-back reservations under different names can sometimes cause confusion in hotel systems, there is no excuse for the way your belongings were treated, nor for the breakdown in communication you experienced. Guests should never have to return from a celebratory event only to find their room inaccessible and personal items removed without warning. It is deeply concerning to hear that our team failed to uphold the commitment made to you regarding remaining in the same room, and even more troubling that you felt blamed and threatened when trying to resolve the issue. That is not the standard of hospitality we strive for, nor is it acceptable behavior. Every guest deserves to be treated with dignity, respect, and care especially in moments when service falls short. Your additional observations regarding the lack of soap delivery, the condition of the refrigerator, and signs of pest activity are equally disappointing. These are fundamental expectations for cleanliness and basic amenities that were clearly not met. Please be assured that these concerns are being immediately addressed with both our housekeeping and front desk teams to reinforce the seriousness of proper room turnover and guest support. While we cannot undo the stress this caused, we want to learn from your experience and ensure it never happens to another guest. Your feedback is invaluable, and I truly hope you will accept our apologies for the failures you endured.
1.0分
家庭亲子
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We had a major event in the area and we were late to look for a hotel. This was the only hotel available when we were looking. We found out it was for good reason. When we checked in, the front desk person hardly spoke English. We got into our room and found out there was no soap in the bathroom. I called front desk and asked for it. Someone picked up and quickly hung up on me. We never got the soap. The bathtub was clearly not cleaned. Still some stuff from previous guests in there :( The bathtub was also partially clogged. Water would not go down quickly and cover our feet when we took shower. Also found leftover food in the fridge from earlier guests. Breakfast ends at 9:30. When we got there at 8:30, the only hot food left was scrambled eggs. There was a tray next to scrambled eggs that had some meat before (we saw the grease at the bottom) but it was empty and they never refilled it. Nobody worked in the breakfast area. No food refill. Only trashcan was very full and we had to push our trash into it. Utensils were those tiny plastic ones. So were those tiny plastic cups (6 oz?). Probably the cheapest ones you can find from Walmart. I only saw them used in daycare. I had never seen paper cups so small for coffee. I guess 6 oz. Orange juice and coffee were highly diluted. You could barely taste it.
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酒店回复: Dear haiyit, Thank you for taking the time to share your experience with us. We sincerely apologize that your recent stay did not meet your expectations or our standards. I am very sorry to hear about the issues you encountered upon check-in, including the communication difficulties with our front desk staff and the lack of essential amenities such as soap. This is certainly not the level of service we aim to provide, and I apologize for the frustration this caused. The cleanliness issues you described with the bathtub and the refrigerator are completely unacceptable. Housekeeping should have thoroughly cleaned and prepared your room before your arrival. I assure you we are addressing this directly with our housekeeping team to ensure this does not happen again. Regarding the clogged bathtub drain and breakfast service, I understand how disappointing it must have been to find the shower inconvenient and the breakfast area understaffed and poorly maintained. We strive to offer a satisfying and well-stocked breakfast for all our guests, and I regret that the food options were limited, utensils were subpar, and the coffee and juice did not meet your expectations. Your comments have been shared with our food and beverage and operations teams so we can improve the quality and consistency of our breakfast service immediately. Please know that your feedback is invaluable in helping us enhance our guest experience, and we are committed to making the necessary improvements. We truly hope you will give us another opportunity in the future to provide you with the comfortable and pleasant stay that many of our guests enjoy.
4.0分
情侣出游
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Hotel is located right off the interstate. Easy easy access. Outside of building was recently painted. They are pet friendly. There is a field next-door that you can walk your animal. We had a problem, however, they did take care of it. That is a credit to them. Great restaurant next door.
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酒店回复: Hi Suzanne R, Thank you for taking the time to share your experience with us. We are pleased to hear that our convenient location right off the interstate made your stay easy and accessible. It's wonderful to know that you appreciated the recent exterior painting of our building and found our pet-friendly policy accommodating. We understand how important it is for our guests to have a comfortable space for their pets, and we're glad the nearby field provided a good area for walking your animal. I apologize for any inconvenience you experienced during your stay, but I’m delighted to hear that our team promptly resolved the issue to your satisfaction. We strive to address any problems our guests encounter as quickly and efficiently as possible, and your acknowledgment is greatly appreciated. We're also pleased that you enjoyed the great restaurant next door. We are fortunate to have such dining options nearby, and it's great to hear that it added to your overall experience. We look forward to welcoming you and your furry friend back in the future for another pleasant stay.
5.0分
商务出差
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The pillows were big and fluffy so big and fluffy they wouldn't fit in my suitcase lol.Really nice place .Staff was great especially the owner.Breakfast was great as well all in all just a nice place.Not really wanting to write an essay.But here you have it
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酒店回复: Hi H6399EFgaryw, Thank you for your wonderful review. We're happy to hear that you enjoyed your stay, especially the big and fluffy pillows, our great staff, and the breakfast. Your kind words about the owner and our property mean a lot to us. We're glad you found our hotel to be a nice place overall. We appreciate you taking the time to share your experience, even if you weren't aiming to write an essay! We hope to welcome you back soon!
5.0分
独自旅行
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I arrived early and got to settle in before regular check in, I was in town for a funeral that afternoon. The room was comfortable, cool and just necessary for my short stay. Breakfast was available for my early return home. The location was well suited between Boone’s Mill and Roanoke.
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酒店回复: Dear jonmA8135QW, Thank you for taking the time to share your experience with us. We understand that your visit was under difficult circumstances, and we are glad that we could provide you with a comfortable and accommodating stay during such a challenging time. It's wonderful to hear that you were able to settle in early and that our location between Boone's Mill and Roanoke was convenient for your needs. We are pleased that you found your room comfortable and cool, and that breakfast was available for your early departure. We appreciate your kind words and hope that you will consider staying with us again under more favorable circumstances in the future.
4.0分
家庭亲子
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Perfect little hotel for a quick stay. Nothing fancy, just the basics and the price was right as we were heading towards graduation in Blacksburg. Right off 81 and customer service was very good. They also had breakfast which was a plus. Like I said, nothing fancy, just what you need. Very much recommend!
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酒店回复: Hi Peggy V, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our hotel perfect for your needs. It's great to know that our convenient location off I-81, good customer service, and breakfast added to your positive experience. We aim to provide all the essentials for a comfortable stay at a great value. We appreciate your recommendation and hope to welcome you back on your next visit!
非常糟糕，像住进了咖喱国平民窟，整个房间臭气熏天，房间里没有一个家具是干净的，所有的织物都油腻，布满污渍，体验极差！房间门口的地面都是动物的排泄物，房间的地毯破损，肮脏不堪！联系取消这家酒店的开店资格！
房间里几乎没有灯光，浴室也没有。冰箱噪音太大，我们不得不把它关掉，而且清洁度也有很多不足之处。早餐一如既往，水果很少，还有很多工业糕点。我们必须在信用卡上存100美元的押金，这比房间的费用还要多。
We stay at this hotel multiple times during the fall because it is only 30 minutes away from Virginia Tech where we attend all the home football games. It is centrally located, and there are many restaurants and other businesses nearby. We are very familiar with the area.
This property is very average I'd not slightly below average. First impression the glass in the entry were filthy! Shrubs needed trimmed and the whole place needed tidied up. Breakfast would meet bare minimum standards. Room was clean in most places. There are many motels in the area and I would look elsewhere the next time I'm in town
I booked the 2nd night after my husband booked the 1st night, several months before college graduation event in the area. When we checked in, we let them know that two bookings are related. They promised that we can stay in the same room for the 2nd night. The following day, after we attended the graduation events and return to hotel around 10pm, our room key did not work anymore. At front desk, we found that all our personal belongings have been stuffed into a trash bag, waiting for us to pick up at the front. We were so surprised because they have committed to us staying in the same room. I have a valid booking reservation through Booking, which I confirmed. We complained to the manager (Shree Jay Swami?) that they should have called my husband before throwing our personal belongings out of the room like this. Instead of apologizing to us for this error on hotel side, he blamed us for making separate reservations. Furthermore, he threatened that he had the right to cancel my reservation made through Booking for the 2nd night (even though it was after 10pm on the same night), at any time. We decided not to argue with him but staying in the hotel for the 2nd night, after collecting our personal items. We were assigned the same room as the prior night. We noticed that there were no soaps in the bathroom and requested it over phone. Yet they never delivered the soap during our stay. We noticed that the fridge still had the food we left from prior night so the cleaning person did not clean the fridge at all. Both night, I noticed some small insects crawling in the bathroom. I was wondering if they have changed the bed sheet for the 2nd night, at that point. At that point, I was praying for safety and texted our relatives. We only wanted to survive the night safely, after the very aggressive and rude treatment by the manager (middle aged, with Indian accent). I would not recommend this experience to anyone.
We had a major event in the area and we were late to look for a hotel. This was the only hotel available when we were looking. We found out it was for good reason. When we checked in, the front desk person hardly spoke English. We got into our room and found out there was no soap in the bathroom. I called front desk and asked for it. Someone picked up and quickly hung up on me. We never got the soap. The bathtub was clearly not cleaned. Still some stuff from previous guests in there :( The bathtub was also partially clogged. Water would not go down quickly and cover our feet when we took shower. Also found leftover food in the fridge from earlier guests. Breakfast ends at 9:30. When we got there at 8:30, the only hot food left was scrambled eggs. There was a tray next to scrambled eggs that had some meat before (we saw the grease at the bottom) but it was empty and they never refilled it. Nobody worked in the breakfast area. No food refill. Only trashcan was very full and we had to push our trash into it. Utensils were those tiny plastic ones. So were those tiny plastic cups (6 oz?). Probably the cheapest ones you can find from Walmart. I only saw them used in daycare. I had never seen paper cups so small for coffee. I guess 6 oz. Orange juice and coffee were highly diluted. You could barely taste it.
Hotel is located right off the interstate. Easy easy access. Outside of building was recently painted. They are pet friendly. There is a field next-door that you can walk your animal. We had a problem, however, they did take care of it. That is a credit to them. Great restaurant next door.
The pillows were big and fluffy so big and fluffy they wouldn't fit in my suitcase lol.Really nice place .Staff was great especially the owner.Breakfast was great as well all in all just a nice place.Not really wanting to write an essay.But here you have it
I arrived early and got to settle in before regular check in, I was in town for a funeral that afternoon. The room was comfortable, cool and just necessary for my short stay. Breakfast was available for my early return home. The location was well suited between Boone’s Mill and Roanoke.
Perfect little hotel for a quick stay. Nothing fancy, just the basics and the price was right as we were heading towards graduation in Blacksburg. Right off 81 and customer service was very good. They also had breakfast which was a plus. Like I said, nothing fancy, just what you need. Very much recommend!