酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We understand that cleanliness is paramount, especially after a long day, and we are sorry to hear that your experience did not meet your expectations. Your comments regarding the room conditions have been noted and will be addressed with our housekeeping team. We appreciate your feedback as it helps us improve future guest experiences. Thank you for bringing this to our attention.
酒店回复: Hello BYRON,Thank you for sharing your experience. We’re glad to hear that the attendant promptly addressed the issue with the sheets and comforter. Your comments regarding the towels and hand soap are noted, and we continually strive to improve our services to enhance guest satisfaction. We appreciate your feedback and hope you had a pleasant journey home. Your insights will certainly aid us in refining our offerings for future guests.
酒店回复: Hello David,Thank you for sharing your positive feedback! We’re delighted to hear you enjoyed your stay and that you found a fantastic steak house nearby. We look forward to welcoming you back during your next visit to the area. Your recommendations will help future guests make the most of their stay!
4.0分
其他
原文
翻译提供方：Google
平均的
需要在浴室里梳洗一下。乍一看，浴缸的清洁度似乎有问题
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酒店回复: Hi Denis,Thank you for your feedback regarding your recent stay at our hotel. We take cleanliness and maintenance very seriously, and we regret that the bathroom did not meet your expectations. Your feedback will be shared with our housekeeping and maintenance teams to ensure that we address these issues promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
3.0分
其他
原文
翻译提供方：Google
工作人员很友好，我们没有遇到任何问题。虽然清洁做得很好，但设施感觉很旧。
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酒店回复: Hi Takayo,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and that your overall experience was satisfactory. We understand the importance of maintaining a modern and comfortable environment for our guests, and we appreciate your feedback as it helps us identify areas for improvement. Please know that we are continually working to make enhancements to our property to ensure that it meets the expectations of our guests. Thank you for choosing to stay at Quality Inn Tanglewood, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
3.0分
商务出差
Dirty- mold growth
You can see that the room hadn’t been cleaned to standards.
Checked in a hair was in the shower
Towels were stained.
Convenient location
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酒店回复: Hello Candy,Thank you for your feedback regarding your recent stay. We are glad to hear that you appreciated our convenient location. Your comments about cleanliness and maintenance will be shared with the relevant team to ensure we continue improving our services. We value your insights and hope you will consider staying with us again in the future.
5.0分
商务出差
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This hotel was perfect for me, and I was actually impressed for the price. Shower was better than mine at home; the bed was better than mine at home; and the bathroom was perfect.
It had everything I needed and there was plenty of space too. The price was reasonable as well. I Plan on staying again…and hopefully the other rooms are like the one I just stayed in. As a travel nurse I was only there for business, not pleasure.
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酒店回复: Hello Ryan,Thank you for sharing your feedback about your recent stay. We're delighted to hear that you had such a positive experience and found our amenities exceeded your expectations. Your satisfaction with the shower, bed, and overall room space is wonderful to hear. We look forward to welcoming you back during your travels and hope you have another enjoyable stay with us.
4.0分
商务出差
Good stay
The only bad part of trip was that bathroom like worked like a strobe in a disco! Otherwise good and would repeat.
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酒店回复: Hi David,Thank you for sharing your feedback. We’re glad to hear that you had a good stay overall and that most aspects of your visit were enjoyable. We’ve noted your comment about the bathroom lighting and are reviewing ways to ensure all fixtures provide a comfortable and consistent experience for our guests. It’s wonderful to know that despite this, you would consider staying with us again, and we look forward to welcoming you back for another pleasant visit.
1.0分
家庭亲子
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Blood stains in the pillows and when I asked for other pillow the guy said they didn’t have anymore and awful moldy smell in the rooms , the front desk person was not welcoming at all !
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酒店回复: Hello Josselin,Thank you for sharing your experience. We take guest feedback seriously and appreciate you bringing these concerns to our attention. Your comments regarding the cleanliness and service will be reviewed with our team. We strive to provide a comfortable stay, and your insight will help us improve. We hope you consider staying with us again in the future.
非常糟糕，像住进了咖喱国平民窟，整个房间臭气熏天，房间里没有一个家具是干净的，所有的织物都油腻，布满污渍，体验极差！房间门口的地面都是动物的排泄物，房间的地毯破损，肮脏不堪！联系取消这家酒店的开店资格！
不干净。但如果需要的话，价格还算便宜。
我们只是需要一个价格实惠的地方睡觉，在外面晒了一整天的太阳后再洗个澡。我们一到房间就发现房间还没打扫。电视遥控器上到处都是巧克力（或者我们希望是巧克力！）。淋浴间里还有别人用过的肥皂。其中一条毛巾是棕色的，很脏。我们掀开毯子，发现毯子里还有别人的头发。我睡不着，感觉一切都很恶心。
质量欠佳。
我没有订到我预订的房间。床单上有血迹，被子上有墨水渍。服务员接到通知后及时更换了床单和被子。他们只给了我们少量毛巾和浴巾，浴室里也没有洗手液。
位置绝佳的好酒店
这家酒店很棒，如果我再来这附近，我一定会再住这里。而且，隔壁就有一家很棒的牛排馆，步行两分钟就到了，真是太棒了。
平均的
需要在浴室里梳洗一下。乍一看，浴缸的清洁度似乎有问题
工作人员很友好，我们没有遇到任何问题。虽然清洁做得很好，但设施感觉很旧。
Dirty- mold growth
You can see that the room hadn’t been cleaned to standards.
Checked in a hair was in the shower
Towels were stained.
Convenient location
This hotel was perfect for me, and I was actually impressed for the price. Shower was better than mine at home; the bed was better than mine at home; and the bathroom was perfect.
It had everything I needed and there was plenty of space too. The price was reasonable as well. I Plan on staying again…and hopefully the other rooms are like the one I just stayed in. As a travel nurse I was only there for business, not pleasure.
Good stay
The only bad part of trip was that bathroom like worked like a strobe in a disco! Otherwise good and would repeat.
Blood stains in the pillows and when I asked for other pillow the guy said they didn’t have anymore and awful moldy smell in the rooms , the front desk person was not welcoming at all !