酒店回复: Thank you for sharing your feedback. We’re sorry to hear that the view from your accommodation did not meet your expectations. We always strive to provide accurate representations of our rooms, and your comments will help us ensure our photos and descriptions are as clear as possible for future guests.We appreciate you taking the time to let us know and hope to have the opportunity to welcome you again.
1.0分
其他
原文
翻译提供方：Google
床上有臭虫，太恶心了。我根本睡不着。
展开
酒店回复: Hi Alfonso,Thank you for bringing your concerns to our attention.We take allegations regarding bedbugs very seriously and have strict protocols in place to prevent and address such issues. Our rooms undergo regular and thorough inspections as part of our pest control program to ensure a clean and safe environment for our guests.We regret that you felt uncomfortable during your stay, and we appreciate your feedback as it helps us maintain our standards.
1.0分
其他
原文
翻译提供方：Google
他们的服务不好，他们向我收费并说预订失败。
5.0分
其他
原文
翻译提供方：Google
一切都很好
展开
酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We are glad to know that everything went well during your visit. Your comments are valuable to us, and we hope to have the opportunity to welcome you again in the future.
1.0分
商务出差
展开
Worst experience I’ve ever had with any hotel I’ve ever stayed at, and I’ve stayed at many, including many Super 8 hotels. I would and will tell everyone I know and come across to NEVER give business to this hotel. First, I booked my room online and paid for it. Not once in the booking process did it tell me that a CASH deposit, not a card for incidentals but cash only, deposit was required. I told the front desk guy this and was told if I don’t have it then I can’t check into the room, after I’ve already paid for the room for the night. I had to use an ATM to withdraw the cash, got charged extra for it, then the front desk guy continued to be extremely rude and highly unprofessional, to the point I would ask a question and he would intentionally ignore me and just repeat a swear word, he doesn’t speak good English. When he finally checked me into the room, the heater was broken, the toilet didn’t flush well, and the shower was a literal drip without any pressure. I suffered through the night with these major inconveniences because the front desk guy was so rude. Then this morning I went to check out and there was no one there to check me out. I waited for thirty minutes and even walked the halls of the hotel to try and find someone to check me out, yelled out but got no answer. I had to be to work and couldn’t be late, so I was forced to leave without checking out. The hotel still has my deposit, no one is answering the front desk phone, I’ve filed a formal complaint.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.We regret any inconvenience caused by our deposit policy and any confusion during the booking process. We also apologize for the difficulties you experienced with the room amenities and for the delays at check-out. Your experience does not reflect the standards we strive to maintain, and we are taking your comments seriously to address both service and facility concerns.Our team will follow up regarding your deposit and ensure your concerns are properly reviewed.Thank you again for your feedback, and we hope to have an opportunity to provide a better experience in the future.
1.0分
其他
展开
This hotel has really gone down over the last few years. Bathroom - no water pressure, rusted towel rack, washcloths were new but towels were old and dingy. Both chairs in the room were dirty and had a white powdery substance on them. The ac/heating unit - you could see outside and feel the cold air so I stuffed a towel around it. You can feel the springs in the mattress.
展开
酒店回复: Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations.We appreciate you bringing these issues to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future.
1.0分
其他
展开
We didn't get to stay because we had no idea that we had to have a security deposit . We had stayed there 3 previously times because my wife was having back surgery so this time we had to sleep in the truck because of no deposit. The person at check in was also very RUDE about the whole situation he didnt care and we made our reservation online almost a month before . It takes 2 minutes to take the money out of your account but almost 2 weeks to put it back . The whole thing was bull .
展开
酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you experienced during check-in and that you were unable to stay with us on this visit. We understand how important comfort and clarity are, especially during a challenging time for your family.Please know that our security deposit policy is in place for all reservations, and we regret that this was not clearly communicated during the booking process. We also apologize for the interaction you described at check-in—this is not the level of service we aim to provide, and your comments will be addressed with our team.Regarding the deposit timeline, processing times can vary depending on the financial institution, but we understand how frustrating the delay can be.We appreciate your past stays with us and hope we have the opportunity to better serve you in the future. If you would like us to review your experience further, please feel free to reach out to us directly.
1.0分
情侣出游
展开
The room was awful. Light switches broken, dirty, smells of smoke. Can't be sure bedding was clean. We needed sleep for a long drive ahead, or wouldn't have stayed. Someone with Pit Bull in lobby when we checked in. Some sketchy people "hanging around". Not comforting.
展开
酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the concerns you experienced during your stay. The condition and cleanliness of the room you described, as well as the issues you encountered during check-in, do not reflect the standards we aim to provide.Please know that your comments have been shared with our team so we can address the issues you mentioned and ensure a better experience for future guests.We appreciate you bringing this to our attention and thank you again for your valuable feedback.
这家酒店唯一可取之处就是它的地理位置了，离我们每次来镇上都会光顾的常去晚餐和舞蹈场所不到5英里。前台从来没人，入口大堂和走廊又脏又旧。客房服务团队简直太糟糕了，所有镜子和玻璃上都留有污迹，毛巾又旧又脏，连卫生纸都不是新卷的，浴帘也坏了，地板和地毯摸起来又黏又脏。我还需要继续说下去吗！酒店正面看起来就像是**者天堂，下午和晚上的工作人员也是如此。管理不善，经营状况糟糕。就像我说的，它位于我需要去的地方，所以我们住在这里只是为了周六晚上去跳舞，不多也不少！
酒店位置对我们的行程来说非常棒！离我们的目的地不到5英里。这家酒店仍然允许吸烟，对我们来说，走在烟味很浓的走廊里感觉不太好。房间装饰不错，但镜子上有污迹，台灯也积了厚厚的灰尘。微波炉和迷你冰箱都能用，但是没有咖啡机。酒店有点旧了，但对于我们在罗阿诺克的夫妻之夜来说，已经足够了。隔壁就是Waffle House，退房那天早上在那里吃得很开心！总的来说，我们还会再住，我们只需要一张床和一个淋浴间。2.5星（满分5星）。酒店需要改进，前台也需要更好的员工。
嗯，和你在照片里看到的景象不一样。
床上有臭虫，太恶心了。我根本睡不着。
他们的服务不好，他们向我收费并说预订失败。
一切都很好
Worst experience I’ve ever had with any hotel I’ve ever stayed at, and I’ve stayed at many, including many Super 8 hotels. I would and will tell everyone I know and come across to NEVER give business to this hotel. First, I booked my room online and paid for it. Not once in the booking process did it tell me that a CASH deposit, not a card for incidentals but cash only, deposit was required. I told the front desk guy this and was told if I don’t have it then I can’t check into the room, after I’ve already paid for the room for the night. I had to use an ATM to withdraw the cash, got charged extra for it, then the front desk guy continued to be extremely rude and highly unprofessional, to the point I would ask a question and he would intentionally ignore me and just repeat a swear word, he doesn’t speak good English. When he finally checked me into the room, the heater was broken, the toilet didn’t flush well, and the shower was a literal drip without any pressure. I suffered through the night with these major inconveniences because the front desk guy was so rude. Then this morning I went to check out and there was no one there to check me out. I waited for thirty minutes and even walked the halls of the hotel to try and find someone to check me out, yelled out but got no answer. I had to be to work and couldn’t be late, so I was forced to leave without checking out. The hotel still has my deposit, no one is answering the front desk phone, I’ve filed a formal complaint.
This hotel has really gone down over the last few years. Bathroom - no water pressure, rusted towel rack, washcloths were new but towels were old and dingy. Both chairs in the room were dirty and had a white powdery substance on them. The ac/heating unit - you could see outside and feel the cold air so I stuffed a towel around it. You can feel the springs in the mattress.
We didn't get to stay because we had no idea that we had to have a security deposit . We had stayed there 3 previously times because my wife was having back surgery so this time we had to sleep in the truck because of no deposit. The person at check in was also very RUDE about the whole situation he didnt care and we made our reservation online almost a month before . It takes 2 minutes to take the money out of your account but almost 2 weeks to put it back . The whole thing was bull .
The room was awful. Light switches broken, dirty, smells of smoke. Can't be sure bedding was clean. We needed sleep for a long drive ahead, or wouldn't have stayed. Someone with Pit Bull in lobby when we checked in. Some sketchy people "hanging around". Not comforting.