酒店回复: Hi Alfonso,Thank you for bringing your concerns to our attention.We take allegations regarding bedbugs very seriously and have strict protocols in place to prevent and address such issues. Our rooms undergo regular and thorough inspections as part of our pest control program to ensure a clean and safe environment for our guests.We regret that you felt uncomfortable during your stay, and we appreciate your feedback as it helps us maintain our standards.
1.0分
其他
原文
翻译提供方：Google
他们的服务不好，他们向我收费并说预订失败。
5.0分
其他
原文
翻译提供方：Google
一切都很好
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We are glad to know that everything went well during your visit. Your comments are valuable to us, and we hope to have the opportunity to welcome you again in the future.
1.0分
其他
Was non-smoking but you were able to smell people smoking. Sheets were stained. And comforters were with holes from cigarettes.
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酒店回复: Hi Mónica,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations regarding the room condition.Your comments about the non-smoking environment and the bedding have been noted, and we will address them to ensure improvements are made. We appreciate your feedback as it helps us provide a better experience for our future guests.Thank you again for bringing this to our attention.
1.0分
情侣出游
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Breakfast was a slice of white bread you had to toast and put butter and jelly on it plus coffee and a juice machine. You had to give the attendant $100 cash deposit to be returned when you leave. The room really smelled bad plus looked beat. I do not recommend this I talked to some others who were really disappointed. I could not wait to leave this place.
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酒店回复: Hi William,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations. Your comments regarding the breakfast, room condition, and deposit process have been noted and will be reviewed to help us improve our services.We appreciate you taking the time to provide your feedback and hope future stays elsewhere better meet your expectations.
1.0分
其他
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Super 8
We ended up leavening about 2-3 mins after getting there due to there being a roach crawling around in the bathroom. There were also holes from burn marks on the comforter as well.
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酒店回复: Hi Dewan, Thank you for your rating. We're sorry to hear your experience didn’t meet expectations. Your feedback is appreciated and will be shared with our team to help improve future stays.
1.0分
其他
Stink bugs eveerywhere. Nothing is upgraded very thin blanket 2 tiny pillows on a king size bed. Very dirty
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酒店回复: Hi Heather, Thank you for your feedback. We're sorry to hear about the cleanliness and comfort concerns during your stay. Your comments are important to us and will be shared with our team to help improve the guest experience.
1.0分
商务出差
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Not worth the price
I do not feel it was worth the $55+ I paid for my 1 night stay. Room had dirty socks left by a previous person, what looked to be a cigarrette burn on the top comforter, and the power outlets by the bed were wiggling free from the wall.
Also, I had to give them $100 cash for them to hold onto for incidentals. I was not made aware of this before checking, so I had to use their lobby ATM which charged an additional $5.50 on top of what I took out. In the morning I got the $100 back but like they didn't even go up to the room to check for damages or anything? Like they just wanted to make sure the people staying here had more money than for their stay??
The listing on the website (and in a Google search) says they provide a free breakfast, totally NOT the case. That was literally the only reason I choose them over another similar listing. I feel lied to!
Staff themselves were courteous and I know they were following hotel policy so I don't blame them.
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酒店回复: Thank you for sharing your experience. We’re sorry your stay did not meet your expectations and appreciate your feedback regarding the room, bedding, outlets, and incidental deposit.We also take note of your comments about the breakfast listing and will review how our amenities are presented online. We’re glad to hear you found our staff courteous and appreciate your understanding of our policies.Thank you again for your feedback.
这家酒店唯一可取之处就是它的地理位置了，离我们每次来镇上都会光顾的常去晚餐和舞蹈场所不到5英里。前台从来没人，入口大堂和走廊又脏又旧。客房服务团队简直太糟糕了，所有镜子和玻璃上都留有污迹，毛巾又旧又脏，连卫生纸都不是新卷的，浴帘也坏了，地板和地毯摸起来又黏又脏。我还需要继续说下去吗！酒店正面看起来就像是**者天堂，下午和晚上的工作人员也是如此。管理不善，经营状况糟糕。就像我说的，它位于我需要去的地方，所以我们住在这里只是为了周六晚上去跳舞，不多也不少！
酒店位置对我们的行程来说非常棒！离我们的目的地不到5英里。这家酒店仍然允许吸烟，对我们来说，走在烟味很浓的走廊里感觉不太好。房间装饰不错，但镜子上有污迹，台灯也积了厚厚的灰尘。微波炉和迷你冰箱都能用，但是没有咖啡机。酒店有点旧了，但对于我们在罗阿诺克的夫妻之夜来说，已经足够了。隔壁就是Waffle House，退房那天早上在那里吃得很开心！总的来说，我们还会再住，我们只需要一张床和一个淋浴间。2.5星（满分5星）。酒店需要改进，前台也需要更好的员工。
床上有臭虫，太恶心了。我根本睡不着。
他们的服务不好，他们向我收费并说预订失败。
一切都很好
Was non-smoking but you were able to smell people smoking. Sheets were stained. And comforters were with holes from cigarettes.
Breakfast was a slice of white bread you had to toast and put butter and jelly on it plus coffee and a juice machine. You had to give the attendant $100 cash deposit to be returned when you leave. The room really smelled bad plus looked beat. I do not recommend this I talked to some others who were really disappointed. I could not wait to leave this place.
Super 8
We ended up leavening about 2-3 mins after getting there due to there being a roach crawling around in the bathroom. There were also holes from burn marks on the comforter as well.
Stink bugs eveerywhere. Nothing is upgraded very thin blanket 2 tiny pillows on a king size bed. Very dirty
Not worth the price
I do not feel it was worth the $55+ I paid for my 1 night stay. Room had dirty socks left by a previous person, what looked to be a cigarrette burn on the top comforter, and the power outlets by the bed were wiggling free from the wall.
Also, I had to give them $100 cash for them to hold onto for incidentals. I was not made aware of this before checking, so I had to use their lobby ATM which charged an additional $5.50 on top of what I took out. In the morning I got the $100 back but like they didn't even go up to the room to check for damages or anything? Like they just wanted to make sure the people staying here had more money than for their stay??
The listing on the website (and in a Google search) says they provide a free breakfast, totally NOT the case. That was literally the only reason I choose them over another similar listing. I feel lied to!
Staff themselves were courteous and I know they were following hotel policy so I don't blame them.