Rooms was clean, hallways are spotless. Oh and the mattress in my room was top tier. Haven’t slept so good and comfortable in a hotel bed in a while.
Numerous restaurants and shopping stores around.
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酒店回复: Hello Valued Guest,Thank you for the 10/10 score rating. We are glad you liked the hotel's cleanliness, comfort, and its great location.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
4.0分
商务出差
Ban Parking Lot and Entry !! Quality of Beds was Low. one set of Bedding was dingy !!
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酒店回复: Hello, Valued Guest,Thank you for the 8/10 score rating. We apologize for any inconvenience you experienced during your stay.The bedding issue will be addressed and improved to enhance a better experience.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
1.0分
家庭亲子
The room and the pool area was shut down and the breakfast wasnt good and the tv wouldnt work
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酒店回复: Hello, Valued Guest,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay.These issues will be addressed to prevent future recurrence.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
1.0分
家庭亲子
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Black Mold in the lobby - see photos. They knew about this as complaints go back to 2019 at least. I told them my room smelled (315) the first night there. They were kind enough to offer to spray my room with chemicals to mask it. When I declined inhaling a spray, they suggested opening up our door and blowing the ac. Watching the game that night I noticed the black mold in lobby. I told the guy at the front desk and he said, “I know but I’m not owner”…there was no manager or owner around. I reaffirmed how serious that mold is, to make sure he tells them. This prompted me to look closer at our room conditions. If the lobby is riddled with mold where that is their first impression, what about the room. Yep, black mold CAKED around the tub, window corners, grout (grout should be gray it was black). Bed base too. We had no where to go as it was family weekend and we were leaving in 10 hrs anyway. I told the guy (Prince I think) the next morning and he said, “you didn’t tell us till now.” I thought, are you kidding me?! I told them from the moment I came …each day and night. There were wasps in cafeteria and he comes in and sprays with Raid as people were eating. ******* tried to help me get a refund when they refused. They won’t answer them - first Lrince said no, then they wouldn’t pick up phone. I filed report with Comfort International Hotel, the Health Department had another call same day from another hotel guest. Feel free to call and ask H Dept in Lex
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酒店回复: Hello, Valued Guest,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay.This is not the standard of service or cleanliness we strive to provide our guests.This issue will be addressed and taken care of to avoid future recurrence.We hope that you will give us another chance to serve you better in the future.Regards,AwaGuest Relations Associate
5.0分
其他
The young man again was amazing, we stayed there on a trip twice within a week. Nicest person at a front desk I have ever interacted with
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酒店回复: Hello, Valued Guest,Thank you for the 10/10 score rating. We are glad that you liked the great service provided by our staff.We look forward to hosting you again with more superior experience.Regards,AwaGuest Relations Associate
3.0分
情侣出游
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Check-in was fast and easy and the front desk gentleman was very nice and courteous.
The parking area was dark and the parking lot was in ill repair. There was also significant damage to the gate for the pool.
The room itself was ok, BUT was not what we booked as shown online, there was an odd shower/jetted tub setup as opposed to a normal shower (I could hear everything my husband was doing in the bathroom because the tub was open to the sleeping area. (room 208)
I feel as if this was all that was left since we didn't check in until later in the evening (after 10 pm).
Breakfast was out of a lot of things and I did not see anyone attending to the area to keep things stocked.
On a good note it was a relatively quite location.
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酒店回复: Hello Angela,Thank you for your recent stay and for bringing these issues to our attention.We apologize for any inconvenience you experienced during your visit.Our maintenance team will be informed about the damaged pool gate, and this will be rectified.Let us know the areas of the parking lot that need repair, and immediate attention will be given to this for a better experience.Our breakfast options will be improved for a more enjoyable experience.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
4.0分
家庭亲子
Breakfast was very good. Staff was nice and there when needed. Beds were comfy but could of been a lil bit cleaner and up to date but not bad place to stay.
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酒店回复: Hello Jessica,Thank you for your feedback. We are glad you enjoyed the breakfast and found our staff attentive and the beds comfortable. We appreciate your comments about cleanliness and will work on improvements to make your next stay even better.Regards,Sara DrammehGuest Relations Associate
4.0分
其他
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Clean room and facilities. Noise elevator, maybe needs to be looked at. Breakfast was good except for the fake scrambled eggs (really I could not eat them due to chemical taste)
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酒店回复: Hello Ricardo,Thank you for the 8/10 score rating. We are glad that you liked your clean room.The elevator issue will be addressed and resolved to prevent future recurrence.Our breakfast quality will be improved for a more enjoyable experience.We look forward to hosting you again with a better experience.Regards,AwaGuest Relations Associate
3.0分
其他
Breakfast food wasn’t hot. Water for shower verily warm not hot. Beds were not comfortable
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酒店回复: Hello, Valued Guest,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay.The hot water and bedding issues will be addressed to improve the overall experience.Our breakfast quality will be improved for a more enjoyable experience.We look forward to hosting you again with a better experience.Regards,AwaGuest Relations Associate
同意
Rooms was clean, hallways are spotless. Oh and the mattress in my room was top tier. Haven’t slept so good and comfortable in a hotel bed in a while.
Numerous restaurants and shopping stores around.
Ban Parking Lot and Entry !! Quality of Beds was Low. one set of Bedding was dingy !!
The room and the pool area was shut down and the breakfast wasnt good and the tv wouldnt work
Black Mold in the lobby - see photos. They knew about this as complaints go back to 2019 at least. I told them my room smelled (315) the first night there. They were kind enough to offer to spray my room with chemicals to mask it. When I declined inhaling a spray, they suggested opening up our door and blowing the ac. Watching the game that night I noticed the black mold in lobby. I told the guy at the front desk and he said, “I know but I’m not owner”…there was no manager or owner around. I reaffirmed how serious that mold is, to make sure he tells them. This prompted me to look closer at our room conditions. If the lobby is riddled with mold where that is their first impression, what about the room. Yep, black mold CAKED around the tub, window corners, grout (grout should be gray it was black). Bed base too. We had no where to go as it was family weekend and we were leaving in 10 hrs anyway. I told the guy (Prince I think) the next morning and he said, “you didn’t tell us till now.” I thought, are you kidding me?! I told them from the moment I came …each day and night. There were wasps in cafeteria and he comes in and sprays with Raid as people were eating. ******* tried to help me get a refund when they refused. They won’t answer them - first Lrince said no, then they wouldn’t pick up phone. I filed report with Comfort International Hotel, the Health Department had another call same day from another hotel guest. Feel free to call and ask H Dept in Lex
The young man again was amazing, we stayed there on a trip twice within a week. Nicest person at a front desk I have ever interacted with
Check-in was fast and easy and the front desk gentleman was very nice and courteous.
The parking area was dark and the parking lot was in ill repair. There was also significant damage to the gate for the pool.
The room itself was ok, BUT was not what we booked as shown online, there was an odd shower/jetted tub setup as opposed to a normal shower (I could hear everything my husband was doing in the bathroom because the tub was open to the sleeping area. (room 208)
I feel as if this was all that was left since we didn't check in until later in the evening (after 10 pm).
Breakfast was out of a lot of things and I did not see anyone attending to the area to keep things stocked.
On a good note it was a relatively quite location.
Breakfast was very good. Staff was nice and there when needed. Beds were comfy but could of been a lil bit cleaner and up to date but not bad place to stay.
Clean room and facilities. Noise elevator, maybe needs to be looked at. Breakfast was good except for the fake scrambled eggs (really I could not eat them due to chemical taste)
Breakfast food wasn’t hot. Water for shower verily warm not hot. Beds were not comfortable