酒店回复: Dear Vladimir, Thank you for taking the time to share your detailed feedback. We truly appreciate both the constructive criticism and the kind words about our team. We’re sorry to hear that the condition of the property did not meet your expectations.We also regret that the hot tub was not functioning during your stay, and we understand how disappointing that must have been, especially since it was one of the main reasons you chose to stay with us. We’re working on getting it repaired and back in working order as soon as possible.That said, we’re thrilled that our staff was able to make your stay more enjoyable. We will certainly pass along your kind words to our team, as they strive to provide the best service possible and make each guest’s experience memorable.Your feedback is invaluable as we look toward making necessary improvements. We hope you’ll consider staying with us again in the future, and we look forward to offering a much-improved experience.Thank you again for your comments. Please don't hesitate to reach out if there's anything further we can assist with.
3.0分
家庭亲子
原文
翻译提供方：Google
我不喜欢我们必须支付额外的停车费，尽管停车场实际上是空的。
1.0分
其他
原文
翻译提供方：Google
要求工作人员提供客房服务，但他们没有打扫我们的房间
4.0分
其他
Good tasty breakfast.
Room was clean.
Staff was friendly and professional.
We appreciated the fact that the hotel allowed dogs.
4.0分
其他
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I was here a year ago and liked it enough to use it again when I was in the neighborhood, as I was this stay. I enjoyed the Continental Breakfast both years, something I cant say about other California hotels that I've stayed at multiple years. Left me "charged-up" for the long drive home that day.
5.0分
其他
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Great location, just two minutes from the main part of town and right across the street from several excellent dining options. The person who cleaned the room failed to resupply us with shampoo, but we had our own. Would definitely stay here again.
5.0分
商务出差
I always prefer to stay at this hotel when I go to truckee. The staff is super friendly. It's very convenient
4.0分
家庭亲子
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I LOVED the hot tub. Big enough to not play footsie with your neighbor. Never seen such a big hot tub. Great breakfast and service.
Ben at check in was great. Also aporeciated the variety of snacks and drinks and other goodies at the little gift shop.
Room was adequate but outdated. But for the price, definitely worth the value.
地理位置优越，员工非常友好热情。我以后肯定还会再来。
地理位置优越，干净整洁，早餐时有新鲜出炉的饼干，还有美味的免费早餐。
酒店内部和房间都使用过，不如其他 Best Western Plus 酒店那么新。我们刚从卡平特里亚的 Best Western Plus 酒店过来，那里的床、地毯和浴室都比较新，所以在太浩湖的地理位置感觉有些过时。但仍然是一家价格实惠、不错的酒店。
这个地方急需翻新。地毯自从太浩湖奥运会以来就没换过。走廊天花板有一部分掉了，热水浴缸在我们入住期间也一直没用（这是我们选择这里的主要原因）。话虽如此，所有员工都非常棒——超级乐于助人、彬彬有礼、专业敬业，相处起来也很愉快。他们尽可能保持一切清洁，但你无法用吸尘器吸走一张用了50年的地毯，也无法用吸尘器吸走一台艾森豪威尔时代噪音很大的空调。早餐区非常干净，早餐味道还不错，而且有各种各样的咖啡机。所以，这篇评论完全是针对酒店老板的负面评价，而对在那里工作的人则非常正面。
我不喜欢我们必须支付额外的停车费，尽管停车场实际上是空的。
要求工作人员提供客房服务，但他们没有打扫我们的房间
Good tasty breakfast.
Room was clean.
Staff was friendly and professional.
We appreciated the fact that the hotel allowed dogs.
I was here a year ago and liked it enough to use it again when I was in the neighborhood, as I was this stay. I enjoyed the Continental Breakfast both years, something I cant say about other California hotels that I've stayed at multiple years. Left me "charged-up" for the long drive home that day.
Great location, just two minutes from the main part of town and right across the street from several excellent dining options. The person who cleaned the room failed to resupply us with shampoo, but we had our own. Would definitely stay here again.
I always prefer to stay at this hotel when I go to truckee. The staff is super friendly. It's very convenient
I LOVED the hot tub. Big enough to not play footsie with your neighbor. Never seen such a big hot tub. Great breakfast and service.
Ben at check in was great. Also aporeciated the variety of snacks and drinks and other goodies at the little gift shop.
Room was adequate but outdated. But for the price, definitely worth the value.