酒店回复: Thank you for sharing your feedback. We’re glad to hear that you had a positive stay overall. We also appreciate your comment regarding the lighting and will take it into consideration as we continue to improve our guest experience.Best Regards,Clinton GoehringGeneral Manager
2.0分
家庭亲子
The hotel is quite run down and dirty.
The pictures in the ad don’t do it justice.
The beds were comfortable but that was the only good thing:
展开
酒店回复: We sincerely apologize that your experience did not meet your expectations. The condition and cleanliness of our property are very important to us, and we regret that we fell short during your stay. Your feedback has been shared with our team to address these concerns and improve our guest experience.We appreciate you taking the time to share your thoughts and hope to have the opportunity to provide a much-improved stay in the future.Best Regards,Clinton GoehringGeneral Manager
2.0分
其他
展开
Hinge loose on door to room, toilet paper holer broken, charging station cord prongs broke of so didnt work count plug in, tv was disconnected, large stains in hallway on carpet.
展开
酒店回复: We sincerely apologize for the issues you encountered during your stay. The maintenance and cleanliness concerns you mentioned, including the door hinge, toilet paper holder, charging station, TV, and carpet stains, do not reflect the standards we strive to maintain. Your feedback has been shared with our maintenance and housekeeping teams to ensure these matters are addressed promptly.We truly appreciate you bringing these concerns to our attention and hope to have the opportunity to provide a much-improved experience in the future.Best Regards,Clinton GoehringGeneral Manager
4.0分
情侣出游
Room and bed are good.Shower needs a renovation . Great bar and specials.Service is excellent & food very good.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear that you enjoyed your room, bed, and our bar and dining services, as well as the service from our team. We also appreciate your comments regarding the shower, and your feedback has been shared with our management team as we continue to make improvements.We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Clinton GoehringGeneral Manager
3.0分
其他
展开
Was a decent stay but the guy who checked us in could be a little more friendly and careful with what he says. Poor bedside manners you could say even though he is obviously not a dr
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear that your stay was decent overall. We also appreciate your comments regarding the check-in experience and will address this with our front desk team to ensure our staff provides a warm and professional welcome to all guests.We value your input and hope to have the opportunity to provide an even better experience on your next visit.Best Regards,Clinton GoehringGeneral Manager
4.0分
家庭亲子
展开
Our second stay at Ramada Bismarck was good. The pool was nice, the beds were comfy. I loved the sauna. The TV/entertainment options were limited. The toilet ran all the time. It's an old property, and needs updating. Everything seems dirty. Evening desk staff guy was not rude, but very awkward. Breakfast was fantastic!
展开
酒店回复: Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re delighted to hear that you enjoyed the pool, sauna, comfortable beds, and our breakfast offerings.We also appreciate your constructive comments regarding the TV options, the running toilet, property condition, cleanliness, and front desk experience. Your feedback has been shared with our team to help us address these areas and improve the overall guest experience.We value your input and hope to have the opportunity to provide an even better stay on your next visit.Best Regards,Clinton GoehringGeneral Manager
3.0分
朋友出游
展开
We asked for room close to desk when checking in and told us to come back later.
We got the furthest room away by a smoking door which was gross and not locked at night.
We had to drive to front for breakfast because of mobility issues.
The lady did not enter my points card so the man had to later. Bottom of tub was dirty.
Remote did not work properly.
Breakfast was good and the two men working in there were very nice and helpful.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the room location, cleanliness issues, and check-in process. Your concerns are being shared with our team to ensure these issues are addressed and do not happen in the future.We’re glad to hear that you enjoyed the breakfast and found our staff helpful, and we appreciate your recognition of their efforts. We hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit.Best Regards,Clinton GoehringGeneral Manager
1.0分
家庭亲子
No working vending machines. Room was disgusting- dirty walls, food and garbage still left over from previous guests, shower wouldnt drain.
展开
酒店回复: We sincerely apologize for the condition of your room and the inconvenience you experienced with our vending machines. Your feedback regarding cleanliness and maintenance is very concerning, and this is not the standard we strive to provide. We are addressing these issues immediately with our housekeeping and maintenance teams to ensure they do not happen again.We appreciate you bringing these matters to our attention, and we regret that your stay was not a positive experience.Best Regards,Clinton GoehringGeneral Manager
5.0分
家庭亲子
展开
Shoutout to Ariana, she went above and beyond to make sure my family had the best experience while also helping others, she definitely deserves a raise and any place would be lucky to have her around. Other Staff were very friendly and helpful during my stay, breakfast was excellent, Ramada overall in some rooms looks like it could use a remodel. Ac when turned on was dusty and heater had a smell to it in the rooms I walked into, curtains had some stains and bed skirt. Carpet in 105 room could be replaced, room had a smell to it. Other than that the room I stayed in was decent and I wouldn’t mind stay again for future says.
展开
酒店回复: Thank you for taking the time to share such a detailed review. We’re thrilled to hear that Arianna made such a positive impact on your stay—your recognition of her efforts will be shared with her and our team. It’s also wonderful to hear that our staff and breakfast contributed to a pleasant experience for you and your family.We appreciate your constructive feedback regarding the condition of some rooms. Your comments regarding the AC, heater, curtains, carpet, and overall room condition have been shared with our management team as we continue to plan updates and improvements.We hope to welcome you back in the future and provide an even better experience.Best Regards,Clinton GoehringGeneral Manager
1.0分
其他
展开
The Ramada was dingy, dirty and full of riff-raff. The men walking throughout the parking lot looking threw car windows should have been a red flag, but the room was dirty and smelled of smoke. I slept on top of the bed in my clothes and left to finish my trip at 230am.
展开
酒店回复: We sincerely apologize that your experience at our hotel fell far below your expectations. Your feedback regarding cleanliness, safety concerns, and overall condition of your room is extremely concerning, and we take it very seriously. This is not the standard we strive to uphold, and we will be reviewing your comments with our team to ensure immediate improvements.We truly regret that your stay was uncomfortable, and we appreciate you bringing these issues to our attention.Best Regards,Clinton GoehringGeneral Manager
有点暗
The hotel is quite run down and dirty.
The pictures in the ad don’t do it justice.
The beds were comfortable but that was the only good thing:
Hinge loose on door to room, toilet paper holer broken, charging station cord prongs broke of so didnt work count plug in, tv was disconnected, large stains in hallway on carpet.
Room and bed are good.Shower needs a renovation . Great bar and specials.Service is excellent & food very good.
Was a decent stay but the guy who checked us in could be a little more friendly and careful with what he says. Poor bedside manners you could say even though he is obviously not a dr
Our second stay at Ramada Bismarck was good. The pool was nice, the beds were comfy. I loved the sauna. The TV/entertainment options were limited. The toilet ran all the time. It's an old property, and needs updating. Everything seems dirty. Evening desk staff guy was not rude, but very awkward. Breakfast was fantastic!
We asked for room close to desk when checking in and told us to come back later.
We got the furthest room away by a smoking door which was gross and not locked at night.
We had to drive to front for breakfast because of mobility issues.
The lady did not enter my points card so the man had to later. Bottom of tub was dirty.
Remote did not work properly.
Breakfast was good and the two men working in there were very nice and helpful.
No working vending machines. Room was disgusting- dirty walls, food and garbage still left over from previous guests, shower wouldnt drain.
Shoutout to Ariana, she went above and beyond to make sure my family had the best experience while also helping others, she definitely deserves a raise and any place would be lucky to have her around. Other Staff were very friendly and helpful during my stay, breakfast was excellent, Ramada overall in some rooms looks like it could use a remodel. Ac when turned on was dusty and heater had a smell to it in the rooms I walked into, curtains had some stains and bed skirt. Carpet in 105 room could be replaced, room had a smell to it. Other than that the room I stayed in was decent and I wouldn’t mind stay again for future says.
The Ramada was dingy, dirty and full of riff-raff. The men walking throughout the parking lot looking threw car windows should have been a red flag, but the room was dirty and smelled of smoke. I slept on top of the bed in my clothes and left to finish my trip at 230am.