酒店回复: Dear Glendy,Thank you for your detailed feedback. We regret that your stay did not meet expectations. Our team strives to ensure all our guests have a comfortable stay and are always on hand to correct anything less than ideal. Your comments about room cleanliness, shuttle times, and breakfast offerings have been noted. We hope to have the opportunity to welcome you back for an improved experience in the future. Team Mainstay
3.0分
其他
There was no one at check in for over 15 minutes. Big unrepaired cut in the wall, in the room. Very limited continental breakfast
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酒店回复: Thank you for staying with us and for sharing your feedback. We apologize for any inconvenience you experienced and will review what occurred at check-in to identify how we can improve. We also appreciate your comments about our accommodations and complimentary grab-and-go breakfast, and we will share your feedback with our team. It was a pleasure welcoming you, and should your travels bring you back to the area, we hope you will consider staying with us again.~ Team Mainstay
4.0分
其他
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The layout of the rooms was not designed very well. But it was very clean. Small TV compared to other hotels we've stay. And it was positioned a very odd place. This was a suite and maybe that is why I wasn't impressed as much. It had a kitchenette for folks who want a longer stay. We were just there for the night. No ice machines because they had fridges with auto ice cube dispenser. Problem was the ice was "old" and the freezer had an odor. Although it wouldn't be my first choice I think it would be nice for families that want a longer stay.
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酒店回复: Dear Pamela,Thank you for your positive rating of Mainstay Suites. We're glad your room was spotless. However, we regret that our room layout and amenities weren't what you expected. On a positive note, it's good to hear that you feel our accommodations would be well-suited to families planning a longer stay. Your thoughtful comments will help us improve, and we hope to see you again.~ Team Mainstay
5.0分
其他
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Hotel Staff did amazing even though they were short staffed they accommodated well. Breakfast area was clean. The room was excellent although it stayed pretty warm for our comfort level and we had some box elder bugs in the room.
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酒店回复: Thank you for sharing your experience. We’re glad to hear our team went above and beyond to accommodate you, even while short-staffed, and that you enjoyed the breakfast area and your room. We apologize for the room being warmer than your comfort level and for the presence of box elder bugs. At our property, we take cleanliness and guest comfort very seriously. Our team will continue monitoring and addressing any pest concerns to ensure a comfortable stay for all Guests.~ Team Mainstay
5.0分
其他
Perfect location for flying in late one night and needing crash pad before heading out on my trip the next day.
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酒店回复: Thank you for your feedback! We’re glad our location was convenient for your travel plans and provided a comfortable place to rest before your trip. We hope to host you again at Mainstay Suites the next time you’re passing through. ~ Team Mainstay
3.0分
家庭亲子
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The staff were nice but my room was not changed very well prior to my arrival. The was a beer bottle cap on the floor near the bed and the sink had food left in it.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear our team made a positive impression, but we’re concerned about the cleanliness issues you experienced in your room. Your comments have been shared with our housekeeping team to ensure these issues are addressed and don’t happen in the future.~ Team Mainstay
4.0分
其他
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Staff was friendly and helpful and accommodating. Slightly dated but very clean and had all the modern conveniences. Breakfast was very light, cereals hard boiled eggs, bagels and toast. Cup style oatmeal’s.
Over all good place . I would stay here again .
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酒店回复: Dear Lee,Thank you for your review. It’s encouraging to hear that our team’s hospitality and our room’s cleanliness and amenities contributed positively to your stay. Your comments regarding our breakfast options are appreciated and will be considered as part of ongoing efforts to enhance our guest experience. We look forward to welcoming you back for another visit to Mainstay Suites.~ Team Mainstay
3.0分
其他
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So so hotel
Room is dated. Breakfast is a joke. Bagels, cereal, tea and coffee. The shuttle was on time. Nice perk! I would try the Cambrian next door if I came again.
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酒店回复: Dear Diane,Thank you for taking the time to share your review with us. It’s disappointing that our accommodations and breakfast didn’t meet expectations. That’s not the impression we want our guests to leave with. On a positive note, it’s great that our shuttle service was convenient during your stay. Your feedback is valuable and will help guide improvements, making a future visit feel more rewarding. We hope to welcome you back for a much more satisfying experience.~ Team Mainstay
5.0分
其他
Hassle free check in. Very quiet and rooms were clean and comfortable. Very nice to have a kitchenette.
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酒店回复: Dear Theresa,Many thanks for your excellent review of Mainstay Suites! We're glad you enjoyed our easy check-in and the handy kitchenette in your clean, relaxing room. It was a pleasure having you stay with us, and we hope you'll consider returning for another pleasant stay in the future.~ Team Mainstay
房间整洁干净，但是不大，床1.5m，早饭太简单了，不过价格比其他酒店稍便宜。位置不错，在高速旁边。
该房产需要更多维护。房间很脏，满是灰尘。周围东西不多，距离市中心较远。我们离开时，机场班车没有运行，因为他们说航班太早，无法载我们。早餐丰富多样。
There was no one at check in for over 15 minutes. Big unrepaired cut in the wall, in the room. Very limited continental breakfast
The layout of the rooms was not designed very well. But it was very clean. Small TV compared to other hotels we've stay. And it was positioned a very odd place. This was a suite and maybe that is why I wasn't impressed as much. It had a kitchenette for folks who want a longer stay. We were just there for the night. No ice machines because they had fridges with auto ice cube dispenser. Problem was the ice was "old" and the freezer had an odor. Although it wouldn't be my first choice I think it would be nice for families that want a longer stay.
Hotel Staff did amazing even though they were short staffed they accommodated well. Breakfast area was clean. The room was excellent although it stayed pretty warm for our comfort level and we had some box elder bugs in the room.
Perfect location for flying in late one night and needing crash pad before heading out on my trip the next day.
The staff were nice but my room was not changed very well prior to my arrival. The was a beer bottle cap on the floor near the bed and the sink had food left in it.
Staff was friendly and helpful and accommodating. Slightly dated but very clean and had all the modern conveniences. Breakfast was very light, cereals hard boiled eggs, bagels and toast. Cup style oatmeal’s.
Over all good place . I would stay here again .
So so hotel
Room is dated. Breakfast is a joke. Bagels, cereal, tea and coffee. The shuttle was on time. Nice perk! I would try the Cambrian next door if I came again.
Hassle free check in. Very quiet and rooms were clean and comfortable. Very nice to have a kitchenette.