I was in town for a solo birthday trip Aug 2025. Chose the hotel due to its close proximity to places I wanted to visit as I had never been to the area. The price was great and the check in staff were friendly. There's numerous things that need work i.e. renovations and a good deep cleaning. The pool was also not working and this was not mentioned on the website. The room door didn't seem that secure and as a solo female traveler that had me a little concerned but the area didn't seem shady. I was only there for two days and had I been staying longer I probably would have put up more of a fuss and/or changed hotels. This is definitely a no frill hotel to have a place to lay your head at night. I'll try to upload pictures of what I'm talking about (forgot to take a picture of the nonworking pool). Also there were drinks in the refrigerator left over from the previous people that were in the room.
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酒店回复: Dear Mashonda, Thank you for your feedback. We are sorry to hear that your stay did not meet expectations, especially during what should have been a celebratory birthday trip. We are glad to hear our front desk team made a positive impression and that you found our location convenient for your plans. However, we sincerely apologize for the issues you encountered. Cleanliness and safety are top priorities for us, and we are sorry we fell short. Please know that all of your comments have been shared with our team. We also apologize for the lack of communication about the pool, and will work on improving how we share updates. We truly value your feedback, as it helps us improve. It is our hope to welcome you back again soon for a much better experience.
1.0分
家庭亲子
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Stained sheets, Stained mattress, Looked like blood stained Wires hanging out of the walls Holes in the walls The one "housekeeper" I saw was pushy i was worried about what i would catch just by sleeping on the dirty stained mattress
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酒店回复: Dear Dawn, We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope you will give us another chance soon.
4.0分
其他
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Everyone at Hotel was friendly. Hotel was clean but rooms were outdated! If your looking for a place to spend the night its very reasonable! I didn't think it would be somewhere I'd want to sprnd more than 1 or 2 nights. It on the highway and traffic can be heard on front side of hotel all night!
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酒店回复: Thank you for your feed back.Also hank for give houskeeping for clean room,We are panning intirior renovation this winter hope next your visit is mpuch better than this time.
1.0分
其他
terrible service altogether
never stayed in no room and still got charged wrose website in the world
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酒店回复: Sorry you had some issue with room we hope we get chance to fix or change room .Becayse is appel festival in towen all room is taken we got some over booking.Usally thrid party website dosent explain all information.
1.0分
其他
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DUMP HOTEL
I wish I had cancelled the day before. It was too late to go anywhere else, so we went and bought new pillows and sheets because the ones on the bed were old and dingy. I would not even take a shower there. It is an old, run-down dump.
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酒店回复: We hope you give us chance to fix your problem.We had some brand new pillows in storage we wish we can provide you but we miss chance .We want you to come back when you travel this area we promisse we make you happy
5.0分
其他
Nice stay in Blue Ridge
A nice place to stay at a good price, even at higher 4th of July weekend rates.
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酒店回复: Thank you for staying our hotel.Hope you enjoy we will waiting for you
1.0分
其他
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This was the absolute most disgusting hotel i have ever walked into. I quuckly checked out and im waiting on a refund. The shower was busted and full of mold. Furniture and Bedding had byrn marks and was dirty. The door had been kicked un at some point and didnt close properly.
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酒店回复: You had some issue with cleaning and safety we hope we can give you better service your feedback is very important for us team working on hope you will come back and get better experience
2.0分
家庭亲子
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Made reservations two months ago for 2 accessible rooms. Got to hotel on October20th to check in and was told there were no accessible rooms available. Because of health issues with my wife and age of my mother, I had requested accessible rooms when reservations were made. We were placed on the second floor and had to climb stairs, no elevators. Neither room was handicap accessible. My wife and I were moved to three different rooms in two days because of maintenance issues with the rooms, could not open door, not heat. I ask for email conformation and did not get at time of reservation. I will not use this chain again in the future.
这个酒店可以关门了
前台每次是要叫才出来的
第一次见马桶盖子漏水. 淋浴开关不紧，一直漏水
门上的挂钩是掉下来的，
整个酒店是，设施非常差
早餐只有面包，一点马芬
合成的饮料是连牛奶还是要了才拿出来
如果要给这家酒店打负分，我会给-10分。我这辈子从来没住过这么糟糕的汽车旅馆/酒店。我不明白他们怎么还在营业，也不明白为什么商业改善局（BBB）还没有因为公共卫生和安全问题而关闭这家酒店。我们想住在一些热闹的地方，所以预订了两晚无烟房。但是他们给我们安排的房间烟味太重，我们根本进不去。后来他们给我们换了一间房，但随着夜幕降临，烟味越来越重。马桶坏了，天花板上长满了黑霉。我打电话到酒店办公室，问我们是否可以第二天早上退房。我们太累了，开车回家又不安全，所以我们只住了一晚，第二天早上就退房了。这家酒店应该尽快关闭。需要彻底清理所有霉菌或黑霉。如果一个房间黑霉最多，我敢肯定其他房间也一样。这个地方不安全，不卫生，地毯脏兮兮的，马桶坏了，左右/楼上的房间都有噪音，而且他们把吸烟和臭气熏天的房间当作无烟房出租。这简直就是在掩饰。真希望我能给这家酒店差评。
I was in town for a solo birthday trip Aug 2025. Chose the hotel due to its close proximity to places I wanted to visit as I had never been to the area. The price was great and the check in staff were friendly. There's numerous things that need work i.e. renovations and a good deep cleaning. The pool was also not working and this was not mentioned on the website. The room door didn't seem that secure and as a solo female traveler that had me a little concerned but the area didn't seem shady. I was only there for two days and had I been staying longer I probably would have put up more of a fuss and/or changed hotels. This is definitely a no frill hotel to have a place to lay your head at night. I'll try to upload pictures of what I'm talking about (forgot to take a picture of the nonworking pool). Also there were drinks in the refrigerator left over from the previous people that were in the room.
Stained sheets, Stained mattress, Looked like blood stained Wires hanging out of the walls Holes in the walls The one "housekeeper" I saw was pushy i was worried about what i would catch just by sleeping on the dirty stained mattress
Everyone at Hotel was friendly. Hotel was clean but rooms were outdated! If your looking for a place to spend the night its very reasonable! I didn't think it would be somewhere I'd want to sprnd more than 1 or 2 nights. It on the highway and traffic can be heard on front side of hotel all night!
terrible service altogether
never stayed in no room and still got charged wrose website in the world
DUMP HOTEL
I wish I had cancelled the day before. It was too late to go anywhere else, so we went and bought new pillows and sheets because the ones on the bed were old and dingy. I would not even take a shower there. It is an old, run-down dump.
Nice stay in Blue Ridge
A nice place to stay at a good price, even at higher 4th of July weekend rates.
This was the absolute most disgusting hotel i have ever walked into. I quuckly checked out and im waiting on a refund. The shower was busted and full of mold. Furniture and Bedding had byrn marks and was dirty. The door had been kicked un at some point and didnt close properly.
Made reservations two months ago for 2 accessible rooms. Got to hotel on October20th to check in and was told there were no accessible rooms available. Because of health issues with my wife and age of my mother, I had requested accessible rooms when reservations were made. We were placed on the second floor and had to climb stairs, no elevators. Neither room was handicap accessible. My wife and I were moved to three different rooms in two days because of maintenance issues with the rooms, could not open door, not heat. I ask for email conformation and did not get at time of reservation. I will not use this chain again in the future.