I was in town for a solo birthday trip Aug 2025. Chose the hotel due to its close proximity to places I wanted to visit as I had never been to the area. The price was great and the check in staff were friendly. There's numerous things that need work i.e. renovations and a good deep cleaning. The pool was also not working and this was not mentioned on the website. The room door didn't seem that secure and as a solo female traveler that had me a little concerned but the area didn't seem shady. I was only there for two days and had I been staying longer I probably would have put up more of a fuss and/or changed hotels. This is definitely a no frill hotel to have a place to lay your head at night. I'll try to upload pictures of what I'm talking about (forgot to take a picture of the nonworking pool). Also there were drinks in the refrigerator left over from the previous people that were in the room.
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酒店回复: Dear Mashonda, Thank you for your feedback. We are sorry to hear that your stay did not meet expectations, especially during what should have been a celebratory birthday trip. We are glad to hear our front desk team made a positive impression and that you found our location convenient for your plans. However, we sincerely apologize for the issues you encountered. Cleanliness and safety are top priorities for us, and we are sorry we fell short. Please know that all of your comments have been shared with our team. We also apologize for the lack of communication about the pool, and will work on improving how we share updates. We truly value your feedback, as it helps us improve. It is our hope to welcome you back again soon for a much better experience.
1.0分
家庭亲子
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Stained sheets, Stained mattress, Looked like blood stained Wires hanging out of the walls Holes in the walls The one "housekeeper" I saw was pushy i was worried about what i would catch just by sleeping on the dirty stained mattress
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酒店回复: Dear Dawn, We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope you will give us another chance soon.
1.0分
其他
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DUMP HOTEL
I wish I had cancelled the day before. It was too late to go anywhere else, so we went and bought new pillows and sheets because the ones on the bed were old and dingy. I would not even take a shower there. It is an old, run-down dump.
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酒店回复: We hope you give us chance to fix your problem.We had some brand new pillows in storage we wish we can provide you but we miss chance .We want you to come back when you travel this area we promisse we make you happy
5.0分
其他
Nice stay in Blue Ridge
A nice place to stay at a good price, even at higher 4th of July weekend rates.
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酒店回复: Thank you for staying our hotel.Hope you enjoy we will waiting for you
这个酒店可以关门了
前台每次是要叫才出来的
第一次见马桶盖子漏水. 淋浴开关不紧，一直漏水
门上的挂钩是掉下来的，
整个酒店是，设施非常差
早餐只有面包，一点马芬
合成的饮料是连牛奶还是要了才拿出来
如果要给这家酒店打负分，我会给-10分。我这辈子从来没住过这么糟糕的汽车旅馆/酒店。我不明白他们怎么还在营业，也不明白为什么商业改善局（BBB）还没有因为公共卫生和安全问题而关闭这家酒店。我们想住在一些热闹的地方，所以预订了两晚无烟房。但是他们给我们安排的房间烟味太重，我们根本进不去。后来他们给我们换了一间房，但随着夜幕降临，烟味越来越重。马桶坏了，天花板上长满了黑霉。我打电话到酒店办公室，问我们是否可以第二天早上退房。我们太累了，开车回家又不安全，所以我们只住了一晚，第二天早上就退房了。这家酒店应该尽快关闭。需要彻底清理所有霉菌或黑霉。如果一个房间黑霉最多，我敢肯定其他房间也一样。这个地方不安全，不卫生，地毯脏兮兮的，马桶坏了，左右/楼上的房间都有噪音，而且他们把吸烟和臭气熏天的房间当作无烟房出租。这简直就是在掩饰。真希望我能给这家酒店差评。
两个月前预订了两间无障碍客房。10月20日到酒店办理入住时，被告知没有无障碍客房了。由于妻子的身体状况和母亲的年龄，我在预订时要求了无障碍客房。我们被安排在二楼，需要爬楼梯，没有电梯。两间客房都不适合残疾人入住。由于房间维修问题，我和妻子在两天内被换了三个不同的房间，门打不开，也没有暖气。我要求酒店在预订时提供电子邮件确认，但没有收到。以后我再也不会住这家酒店了。
后面的双床房虽然陈旧，但很舒适。泳池空无一人。没有早餐，我问了老板，老板说隔壁有家早餐店。但他拒绝付钱。这里有很多吃饭的地方。对于一晚的中途停留来说，没有泳池/早餐，价格有点贵，但老板大概知道沿途酒店不多。
酒店很干净，但设施陈旧。不提供早餐。游泳池空无一人。我们不得不换了两次房间，因为钥匙打不开门。酒店总体来说很破旧。离我们乘坐自由铁路的地方有点远。不会再住那里了。
破败不堪。缺乏人情味，因为有些地方很容易修好。没有泳池，没有早餐，却没有降价，这对于这个地方来说太荒谬了。我们预订的唯一原因是这里只允许携带宠物入住。
I was in town for a solo birthday trip Aug 2025. Chose the hotel due to its close proximity to places I wanted to visit as I had never been to the area. The price was great and the check in staff were friendly. There's numerous things that need work i.e. renovations and a good deep cleaning. The pool was also not working and this was not mentioned on the website. The room door didn't seem that secure and as a solo female traveler that had me a little concerned but the area didn't seem shady. I was only there for two days and had I been staying longer I probably would have put up more of a fuss and/or changed hotels. This is definitely a no frill hotel to have a place to lay your head at night. I'll try to upload pictures of what I'm talking about (forgot to take a picture of the nonworking pool). Also there were drinks in the refrigerator left over from the previous people that were in the room.
Stained sheets, Stained mattress, Looked like blood stained Wires hanging out of the walls Holes in the walls The one "housekeeper" I saw was pushy i was worried about what i would catch just by sleeping on the dirty stained mattress
DUMP HOTEL
I wish I had cancelled the day before. It was too late to go anywhere else, so we went and bought new pillows and sheets because the ones on the bed were old and dingy. I would not even take a shower there. It is an old, run-down dump.
Nice stay in Blue Ridge
A nice place to stay at a good price, even at higher 4th of July weekend rates.