酒店回复: Dear Aleksandr, Thank you for your detailed review and for recognizing the helpfulness and courtesy of our team. We appreciate your positive remarks about our service and overall hospitality. For clarification, the hotel is located just a few minutes’ walk from the long public sandy beach however, we do not have a private beach area. Guests are welcome to enjoy the nearby beach facilities according to their preference. We’re pleased that you had a pleasant stay overall and thank you for sharing your experience. Kind regards, Marilena Hotel Management team
酒店回复: Dear Y761BTvalentinab, Thank you very much for your kind and enthusiastic review! We are truly pleased to hear that you had such a wonderful time with us and that our team helped make your stay special. Atalanti, Eleni, and our aqua gym instructor Antonis are indeed fantastic members of our staff, and we will be sure to pass along your lovely compliments to them — they will be thrilled to know they made such a positive impression. Your kind words and perfect score mean a lot to us, and we hope to welcome you back very soon for another relaxing and joyful holiday. Warm regards, Marilena Hotel Management Team
酒店回复: Dear katarzynamM9887OF, Thank you for your wonderful recommendation! It is so great to hear that you enjoyed our convenient location, diverse food options, and especially the service at the pool bar — we’ll be sure to pass along your kind words to the team there. Moreover, It’s great to know that the cleanliness of the rooms and the reliable air conditioning helped make your stay comfortable. Our housekeeping team works hard every day, and they’ll be very pleased to receive your praise. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the near future. Warm regards, Marilena Hotel Management Team
酒店回复: Dear Isabela, Thank you very much for your kind words and for choosing our hotel for your 10-day stay. We are glad to know you enjoyed the atmosphere, especially the snack bar, which is indeed a favorite place for many of our guests to relax. We truly value the dedication of our team members and are happy that their efforts made your holiday memorable. Your feedback about certain staff interactions is noted, and we will use it constructively to further improve our service. It is wonderful to hear that you plan to return next year — we look forward to welcoming you back for another enjoyable stay. Warm regards, Marilena Hotel Management Team
酒店回复: Dear Trek, Thank you for sharing such a detailed review of your stay. We appreciate that you highlighted the cleanliness of the hotel, the friendliness of our staff, the pool, and the convenient location close to the beach, shops, and Heraklion. Regarding your comments about the food, we would like to clarify that our buffet is designed with variety in mind. Throughout the week we feature themed nights inspired by international cuisines such as Italian, Asian, Greek, Mexican, and traditional Cretan, in addition to our standard menu. Breakfast also offers a wide selection, from hot dishes and fresh produce to pastries and cereals. Many of our guests consider the snack bar one of the highlights of their holiday, as it is well known for its freshly prepared options. As for the room allocation, the economy rooms are clearly described as a separate category, with a different location and layout compared to our standard rooms. These are designed as a more budget-friendly option while still providing full access to the hotel’s services and facilities. We are glad to know that you enjoyed aspects such as the pool, the sunbeds, and the nearby services, and we thank you again for your constructive comments, which we always take into consideration to further improve the experience of our guests. Kind regards, Marilena Hotel Management Team
酒店回复: Dear Aria, Thank you very much for your kind words. We are happy to hear that you enjoyed your stay, appreciated the cleanliness of your room, and had a pleasant time at the pool and snack bar. Special thanks for mentioning Atalanti – we will gladly share your compliments with her. We are delighted that everything went smoothly during your holiday and even more pleased to know you plan to return next year. We look forward to welcoming you back for another enjoyable stay at Marilena Hotel. Warm regards, Marilena Hotel Management Team
酒店回复: Dear Katya, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our team, especially Atalanti and Eleni, made such a positive impression on your holiday. Your kind words about the warm welcome, atmosphere, and service mean a lot to us. It was our pleasure to pamper you and make your vacation memorable. We truly appreciate your recognition of our efforts and are very happy to know that you plan to return next year. We look forward to welcoming you back soon for another beautiful stay at Marilena Hotel. Warm regards, Marilena Hotel Management Team
酒店回复: Dear Mrs. Daniela, Thank you for sharing your opinion regarding your stay with us. We find it unusual that our cuisine did not meet your expectations, especially considering that our restaurant regularly hosts themed evenings dedicated to international kitchens — including Italian, Asian, Mexican, Greek, and Cretan specialties. Our team works with variety in mind, and it is quite uncommon for guests to describe the food as repetitive. With regard to the room, our housekeeping records confirm that linen changes were carried out during your stay. Should there have been any concerns, our 24-hour reception is always available to assist promptly so that no guest experiences unnecessary inconvenience. The condition of the pool and facilities is monitored closely, and any maintenance issues are addressed quickly. Many families and returning guests enjoy the pool and beach setting without difficulties. As for the sea, its conditions are naturally subject to weather, which is beyond any hotel’s control, though most of our guests still appreciate the natural beauty of the location. We also note that identical reviews have been posted across multiple platforms. While every opinion is welcome, such repetition suggests less an intention to provide constructive feedback and more an effort to defame the hotel’s reputation. We respect your perspective, though we believe it does not accurately reflect the experience we work hard to deliver to our guests. Best regards, Marilena Hotel Management Team
Xenophilia 在希腊语中意为“热爱外国人”。礼宾服务随时准备提供帮助。工作人员通常都很热情周到,彬彬有礼。房间面积算不上四星级,但其他方面都还不错。食物……嗯,还不错。你几乎总能找到适合自己口味的菜。泳池——我没什么可说的,因为我们是冲着大海来的,不是冲着泳池。离海边的距离可以接受,但离海滩(记住,这是一家四星级酒店)的距离就不得而知了。问题是,海滩本身是沙质的,长达6公里。但酒店本身没有海滩。一点也没有。好好享受四星级的沙滩吧。基本上,这是一家没有海滩的海滨酒店。
我们在这家很棒的酒店一直待到星期三,酒店员工都很棒 🤩 Atalanti、Heleni 和水上健身教练都非常出色,非常贴心,真的很棒 💖 给员工 10 分
强烈推荐。酒店地理位置优越。餐饮选择丰富,服务一流,尤其是在酒吧泳池边。房间每日清洁,更换床单和毛巾。空调运行完美。
这家酒店真漂亮。我们住了10天,唯一的缺点是有些员工对那些辛勤敬业的员工很粗鲁,尤其是在小吃吧。不过,他们总是彬彬有礼、热情友好。小吃吧是酒店里放松身心、与Atalanti和Eleni一起玩乐的完美场所。👌祝贺管理层选择Atalanti Eleni。我们明年还会再来,期待再次见到你们!
在预订我们的全包式度假套餐之前,评论绝对是好评如潮。我们被优越的地理位置和美味的食物所吸引,但不幸的是,最终却变成了一场灾难。不幸的是,随着我们出发的临近,评论变得越来越负面,我完全同意这一点。酒店很干净,工作人员非常友好,酒店庭院干净整洁,每天都会打扫,泳池边也有足够的日光浴床。泳池干净且很深,您可以舒适地游泳。我们选择了全包式的经济型客房。我们的房间在负一层(预订时没有注明房间在负一层),带有开放式露台,其他客人也会使用,所以房间里的窗户和阳台必须一直关着,这是一个很大的缺点,因为房间又暗又热。早餐、午餐和晚餐种类繁多,但选择不多:早餐是煮胡萝卜,每天都是同样的食物,晚餐是带剩肉的骨头、味道索然无味的意大利面和罐装火腿丁。我觉得每天在城里吃午餐,全包的套餐很不划算,而且额外费用也不少,但遗憾的是酒店里没什么选择。小吃店下午营业,但可惜的是,选择不多。巧克力奶油煎饼很好吃,但热狗和汉堡实在难以下咽。迷你披萨9欧元,所以午餐和晚餐(中午12点至下午2点30分,晚餐至下午6点30分)之间没什么可吃的。酒店有饮料可供选择,但这些饮料要么兑水要么太甜,大多数酒店都是这样。柠檬水非常好喝。酒店位置不错,附近有几家餐厅、纪念品商店和杂货店。酒店外就是公交车站,距离伊拉克利翁市中心约20分钟路程,步行即可到达,酒店周围没什么可玩的。这里有很多租车公司,这也是一个优点。步行约5分钟即可到达海滩。离机场很近,开车约15分钟。
位置优越,环境优美的酒店。我们的房间干净整洁,可以看到花园景色。旁边就是一个大型游泳池和一家服务一流的小吃店。感谢Atalanti提供的美味煎饼和其他一切,还帮我保管了眼镜。总的来说,一切都很顺利。明年我还会再来的。
这是我们第二次入住这家酒店。一切都完美无瑕,我们感觉宾至如归。我们很高兴Atalanti如此热情地接待了我们。这让我们非常开心,也让我们感到特别。她热爱自己的工作、热爱这个地方,也热爱对客人的关怀,这体现在她所做的每一件事上。谢谢你们(也感谢调酒师);我们受到了无微不至的照顾。我们在房间里享用了最美味的饮品,我想赞扬玛丽莲娜酒店(Hotel Marilena)提供的优质服务。我们明年还会再来Atalanti酒店。希望您能加入我们。
这家酒店已经第二次开业了。Atalanti 酒店的热情接待让我们惊喜不已,让我们感觉非常特别。她热爱自己的工作,她营造的氛围体现在她所做的每一件事上。非常感谢她(以及调酒师 Eleni)。我们受到了无微不至的照顾。我们在房间里享用了美味的点心,我想称赞一下 Marilena 酒店的优质服务。我们明年还会再来。Atalanti,希望很快能再次见到您。
真是令人失望的住宿体验。对于习惯了意大利菜的人来说,这里的食物简直难以下咽:千篇一律,质量低劣,孩子们整个假期都吃得很少。此外,餐桌还得自己摆,这让体验更加糟糕。房间也有很多不足之处:床很不舒服,床单7天都没换过,浴室的淋浴间还装了个不舒服的浴帘。泳池无人照管,瓷砖脱落,存在安全隐患。大海虽然风景秀丽,但经常波涛汹涌,海藻不断,狂风大作。总之:如果您来自意大利,只想享受最基本的舒适和美味的食物,那么这家酒店不适合您。
精彩的假期体验!服务无可挑剔,员工总是面带微笑,彬彬有礼,乐于助人,让我们感到宾至如归。老板也非常有礼貌,总是面带微笑!房间和区域都干净卫生,一价全包的套餐也给我们留下了丰富美味的食物的深刻印象。早上在泳池边和安东尼斯一起进行水上健身操,感觉特别清爽有趣,我们非常享受这次体验!酒店位置优越,紧邻大海,离伊拉克利翁很近,是放松身心和短途旅行的理想场所。这是一次完美的体验,我们绝对想再次体验——强烈推荐!