酒店回复: Hi Peter,Thank you for the fantastic 10/10 rating! We're so happy to hear your family had such a great time and that the complimentary kayak hour added to the experience — it's always a guest favorite in the summer.We’re honored to be your go-to place in Nelson, and we look forward to welcoming you and your family back again soon!
4.0分
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酒店回复: Hi Deborah,Thank you for the 8/10 rating! We’re glad you had a good stay overall. If there’s anything we can do to make your next visit even better, we’d love to hear your thoughts. Hope to welcome you back soon!
5.0分
情侣出游
Lovely room with a patio and view of the lake. Excellent restaurant with outdoor seating and reasonable prices. Will return!
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酒店回复: Hi Judy,Thank you for your kind words! We’re delighted you enjoyed your room with a lake view, our patio, and the restaurant. We look forward to welcoming you back on your next visit!
4.0分
商务出差
No hard copy of hotel directory..had to scan QR code. Location of pool, having to cross the lobby was inconvenient.
5.0分
情侣出游
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Suite was very nice. Loved the balcony over looking the marina. They unfortunately didn’t have champagne flutes available as we were celebrating which seemed odd for such an upscale resort. But everything else was perfect
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酒店回复: Thank you so much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed your suite and the balcony overlooking the marina, it’s one of our favorite views as well. We truly appreciate your feedback regarding champagne flutes and will certainly take this into consideration to better serve future celebrations. We’re so glad the rest of your stay was perfect, and we look forward to welcoming you back for another visit soon!-Prestige Team
5.0分
家庭亲子
Tranquil stay on Kotaney lakeside.
Pet friendly, wheelchair accessible.
Etremely friendly and helpful staff.
On site free parking.
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酒店回复: Thank you for sharing such a wonderful review and perfect rating. We’re so glad you enjoyed a tranquil stay by Kootenay Lake and appreciated our pet-friendly and accessible accommodations.It’s great to hear our team made you feel welcome and that the convenience of free on-site parking added to your experience. We look forward to hosting you again soon!Prestige Guest Services Team
2.0分
情侣出游
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The Bed was then worst. Very cheep bed. Had no support, my back has hurt for days after sleeping on it.. I complained and they had no answers for me. Will not come back to this location
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酒店回复: Hi Terrance,Thank you for taking the time to share your feedback. We are very sorry to hear that the comfort of the bed did not meet your expectations and that it affected your rest. Our beds are on the softer side, which some guests enjoy but understandably may not suit everyone’s preference, and unfortunately, we may not have had a firmer option available to offer during your stay. We also regret that you did not feel your concerns were fully addressed when brought to our attention. Your comments are important to us and will be shared with our team as we work to improve the experience for all our guests.
5.0分
家庭亲子
Wonderful location, with a great view of the lake and access to shopping and walking paths. Fantastic service and staff.
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酒店回复: Hi Marcy,We’re delighted you enjoyed the location, the lake view, and the nearby walking paths! Thank you for your kind words about our staff—we look forward to welcoming you back soon.
5.0分
家庭亲子
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Perfect location, lakeview rooms have a truly fantastic view. Walkable, close to town, shopping, restaurants and breweries. Torchlight brewery is a must ! You can also rent kayaks at the marina and e-bikes at the resort. Inquire, it might be included in your room rate. Very impressed with Nelson and surroundings, great vacation, we will return.
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酒店回复: Hi Emese,Thank you for sharing your wonderful experience! We’re delighted you enjoyed the lakeview, the location, and all the activities Nelson has to offer. We look forward to welcoming you back for another fantastic stay!
5.0分
情侣出游
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Beautiful location, outstanding service and amenities, peaceful and quiet. We have stayed here many times and highly recommend it and will stay here again. Love this place.
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酒店回复: Dear Don,Thank you so much for your wonderful 10/10 review and for sharing those beautiful photos from your stay! We're truly honored to be your go-to destination and are thrilled to hear that you continue to enjoy our peaceful location, outstanding service, and amenities.Your kind words mean a great deal to our entire team. It's always a pleasure welcoming you back, and we look forward to your next visit with us!With gratitude,Guest Services Team
尼尔森BC省的绝佳住宿地点，就是这样。我家人非常享受这次住宿——尤其是免费1小时皮划艇体验 :)
好的
Lovely room with a patio and view of the lake. Excellent restaurant with outdoor seating and reasonable prices. Will return!
No hard copy of hotel directory..had to scan QR code. Location of pool, having to cross the lobby was inconvenient.
Suite was very nice. Loved the balcony over looking the marina. They unfortunately didn’t have champagne flutes available as we were celebrating which seemed odd for such an upscale resort. But everything else was perfect
Tranquil stay on Kotaney lakeside.
Pet friendly, wheelchair accessible.
Etremely friendly and helpful staff.
On site free parking.
The Bed was then worst. Very cheep bed. Had no support, my back has hurt for days after sleeping on it.. I complained and they had no answers for me. Will not come back to this location
Wonderful location, with a great view of the lake and access to shopping and walking paths. Fantastic service and staff.
Perfect location, lakeview rooms have a truly fantastic view. Walkable, close to town, shopping, restaurants and breweries. Torchlight brewery is a must ! You can also rent kayaks at the marina and e-bikes at the resort. Inquire, it might be included in your room rate. Very impressed with Nelson and surroundings, great vacation, we will return.
Beautiful location, outstanding service and amenities, peaceful and quiet. We have stayed here many times and highly recommend it and will stay here again. Love this place.