酒店回复: Hi Peter,Thank you for the fantastic 10/10 rating! We're so happy to hear your family had such a great time and that the complimentary kayak hour added to the experience — it's always a guest favorite in the summer.We’re honored to be your go-to place in Nelson, and we look forward to welcoming you and your family back again soon!
5.0分
商务出差
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Love staying here. My only feedback is to have regular coffee available in the room. Those tiny cups are not for everyone and I would have loved a nice big mug for my tea at night. Took forever to fill a mug using the pod machine.
My other feedback is shower heads with way better water pressure. The bathtub faucet had amazing water pressure but it took forever to wet my hair enough to shampoo when I showered and I have short hair.
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酒店回复: Thank you so much for your feedback and for continuing to stay with us — we truly appreciate it.We’re glad to hear you enjoy your visits, and we’re sorry for the inconvenience with the in-room coffee setup. We understand that the small cups and the pod machine can be frustrating when you prefer a full-size mug, especially for tea. Please feel free to reach out to the front desk anytime during future stays — we’re always happy to bring up regular coffee or larger mugs upon request.Regarding the water pressure, we apologize that the low-flow shower head made showering difficult. We use low-flow fixtures to help conserve water, but we completely understand how this can impact pressure, and we’ll share your comments with our maintenance team to see if adjustments can be made.Thank you again for letting us know — feedback like yours helps us continue improving.
5.0分
情侣出游
Lovely room with a patio and view of the lake. Excellent restaurant with outdoor seating and reasonable prices. Will return!
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酒店回复: Hi Judy,Thank you for your kind words! We’re delighted you enjoyed your room with a lake view, our patio, and the restaurant. We look forward to welcoming you back on your next visit!
4.0分
商务出差
No hard copy of hotel directory..had to scan QR code. Location of pool, having to cross the lobby was inconvenient.
2.0分
其他
Room was beside stairwell. Loud patrons in stairs kept us awake most of the night.
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酒店回复: Hi Ray! Thank you for sharing your feedback. We’re sorry to hear that noise from the stairwell disrupted your stay. Your comments help us improve, and we’ll look into ways to minimize such disturbances. If you decide to stay with us again, please give us a call—we’ll be happy to arrange a quieter room to ensure a more comfortable experience. We hope to welcome you back soon.
5.0分
情侣出游
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Suite was very nice. Loved the balcony over looking the marina. They unfortunately didn’t have champagne flutes available as we were celebrating which seemed odd for such an upscale resort. But everything else was perfect
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酒店回复: Thank you so much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed your suite and the balcony overlooking the marina, it’s one of our favorite views as well. We truly appreciate your feedback regarding champagne flutes and will certainly take this into consideration to better serve future celebrations. We’re so glad the rest of your stay was perfect, and we look forward to welcoming you back for another visit soon!-Prestige Team
5.0分
家庭亲子
Tranquil stay on Kotaney lakeside.
Pet friendly, wheelchair accessible.
Etremely friendly and helpful staff.
On site free parking.
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酒店回复: Thank you for sharing such a wonderful review and perfect rating. We’re so glad you enjoyed a tranquil stay by Kootenay Lake and appreciated our pet-friendly and accessible accommodations.It’s great to hear our team made you feel welcome and that the convenience of free on-site parking added to your experience. We look forward to hosting you again soon!Prestige Guest Services Team
2.0分
情侣出游
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The Bed was then worst. Very cheep bed. Had no support, my back has hurt for days after sleeping on it.. I complained and they had no answers for me. Will not come back to this location
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酒店回复: Hi Terrance,Thank you for taking the time to share your feedback. We are very sorry to hear that the comfort of the bed did not meet your expectations and that it affected your rest. Our beds are on the softer side, which some guests enjoy but understandably may not suit everyone’s preference, and unfortunately, we may not have had a firmer option available to offer during your stay. We also regret that you did not feel your concerns were fully addressed when brought to our attention. Your comments are important to us and will be shared with our team as we work to improve the experience for all our guests.
我们去那里待了两天，想放松一下，摆脱夏天带来的压力。完美！员工服务很棒，房间很漂亮，景色也很美。
总而言之，是个非常令人愉悦的地方。
房间不错，床有点硬，毛巾也不好用——又薄又满是绒毛，粘在皮肤和头发上。
尼尔森BC省的绝佳住宿地点，就是这样。我家人非常享受这次住宿——尤其是免费1小时皮划艇体验 :)
Love staying here. My only feedback is to have regular coffee available in the room. Those tiny cups are not for everyone and I would have loved a nice big mug for my tea at night. Took forever to fill a mug using the pod machine.
My other feedback is shower heads with way better water pressure. The bathtub faucet had amazing water pressure but it took forever to wet my hair enough to shampoo when I showered and I have short hair.
Lovely room with a patio and view of the lake. Excellent restaurant with outdoor seating and reasonable prices. Will return!
No hard copy of hotel directory..had to scan QR code. Location of pool, having to cross the lobby was inconvenient.
Room was beside stairwell. Loud patrons in stairs kept us awake most of the night.
Suite was very nice. Loved the balcony over looking the marina. They unfortunately didn’t have champagne flutes available as we were celebrating which seemed odd for such an upscale resort. But everything else was perfect
Tranquil stay on Kotaney lakeside.
Pet friendly, wheelchair accessible.
Etremely friendly and helpful staff.
On site free parking.
The Bed was then worst. Very cheep bed. Had no support, my back has hurt for days after sleeping on it.. I complained and they had no answers for me. Will not come back to this location