Exit doors near room were out of service causing inconvenience unloading and loading vehicle. Ice machine broken. Very basic outdated rooms.
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酒店回复: Dear Valued Guest, Thank you for sharing your feedback with us. I’m very sorry for the inconvenience you experienced during your stay, especially with the out-of-service exit doors, the ice machine not working, and the overall condition of the room. This is certainly not the experience we aim to provide.Your comments have been shared with our maintenance and management teams so we can address these issues promptly. We truly appreciate you bringing them to our attention, as it helps us improve our guest experience.If your travels bring you back to Thunder Bay, we would be grateful for the opportunity to welcome you again and provide a smoother, more comfortable stay.
2.0分
商务出差
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No accessible electrical plugs desk had no receptacle nearby.
Microwave provided but not plugged in only option would be to unplug fridge,tv. Receptacle was behind a large armoire with said tv and fridge in that.
Lamp on bedside table had 2 receptacle but not conveint when working at desk.
SIgn out front said renovated? Furnishings clearly not part of that, mattress, carpet and wall paper only updates in the room i had. One postives staff all pleasent and helpful. Resturant attached great Mexican food.
I travel to Thunder Bay 2-3 times per year would not stay at this property again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the frustrations you encountered during your stay — especially with the lack of accessible electrical outlets and the inconvenience of having to move appliances just to use the microwave. That’s not the level of comfort or functionality we want for our guests, and your feedback has already been forwarded to our maintenance team so we can assess and improve the room setup.I also apologize that the furnishings did not meet your expectations despite the recent updates. We are currently working through upgrades in phases, and comments like yours help us prioritize what needs attention next.On a positive note, I’m glad to hear our team was pleasant and helpful, and that you enjoyed the restaurant. Still, I completely understand your disappointment, and I’m very sorry that this stay did not meet the standard that would make you want to return.Thank you again for your honesty.
1.0分
商务出差
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Hotel is dated and dirty. Room was gross, if I hadn’t been on the road for 11 hrs I would not have stayed. Bed was like an army cot. Bathroom was not clean, stained, and the shampoo bottle had hair hanging off it.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are truly sorry to hear that the condition of the room did not meet expectations, particularly regarding cleanliness and overall comfort after a long day of travel. This is certainly not the experience we aim to provide our guests.Your concerns about the room’s condition, bathroom cleanliness, and comfort of the bed have been taken seriously and shared with our housekeeping and maintenance teams for immediate review and corrective action. We understand how disappointing and exhausting this must have felt, especially after an 11-hour drive, and we sincerely apologize for the inconvenience and discomfort caused.We are actively working on improving our standards and addressing areas that require attention, and feedback such as yours helps us prioritize these improvements.Should you consider giving us another opportunity in the future, we would welcome the chance to provide you with a more comfortable and positive stay.
2.0分
其他
There was garbage on the floor when we got in our room, hair in the bathtub, the room smelled like cigarettes and our key had to be replaced 6 times.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the condition of the room upon arrival, including the cleanliness concerns, the cigarette odour, and the inconvenience caused by your key needing to be replaced multiple times. This is not the standard of service or presentation we strive to provide.Your feedback has been shared with our housekeeping and front desk teams to ensure immediate corrective action is taken and to reinforce our procedures surrounding room inspections and key programming accuracy. We understand how frustrating this must have been and regret the discomfort it caused during your stay.We truly appreciate your honesty, as it helps us improve our services and guest experience moving forward. Should you choose to stay with us again, we would welcome the opportunity to provide you with a much better experience.
设施很旧，维护得很差。位置极佳，去哪里都方便。洗手间看起来非常老旧，没有好好维护。
这是我目前住过最差的华美达，房间很老，空调开不了，空调开关是坏的，卫生间排气扇是坏的，沐浴露洗发水的瓶子都是空的，没有及时补充，两个台灯四个灯泡有三个是坏的，地毯上有一只无名甲虫和四五只苍蝇的尸体，尽然无人清理。唯一欣慰的是早餐比预期的要丰富，但就这个价格而言，性价比太低。
很棒的酒店，地理位置优越，员工也很友好。
太不干净了
房间环境服务都很好下次还会来游玩
酒店不干净，建筑很旧，而且很吵。
Exit doors near room were out of service causing inconvenience unloading and loading vehicle. Ice machine broken. Very basic outdated rooms.
No accessible electrical plugs desk had no receptacle nearby.
Microwave provided but not plugged in only option would be to unplug fridge,tv. Receptacle was behind a large armoire with said tv and fridge in that.
Lamp on bedside table had 2 receptacle but not conveint when working at desk.
SIgn out front said renovated? Furnishings clearly not part of that, mattress, carpet and wall paper only updates in the room i had. One postives staff all pleasent and helpful. Resturant attached great Mexican food.
I travel to Thunder Bay 2-3 times per year would not stay at this property again.
Hotel is dated and dirty. Room was gross, if I hadn’t been on the road for 11 hrs I would not have stayed. Bed was like an army cot. Bathroom was not clean, stained, and the shampoo bottle had hair hanging off it.
There was garbage on the floor when we got in our room, hair in the bathtub, the room smelled like cigarettes and our key had to be replaced 6 times.