酒店回复: Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet your expectations, especially regarding the comfort of the bed and sofa. Your comments about the room condition, cleanliness, and breakfast have been noted and will be shared with the appropriate teams for review and improvement.We truly value guest feedback as it helps us identify areas where we can do better. Please accept our apologies for the discomfort you experienced. We hope you might consider giving us another opportunity in the future to provide you with a much-improved experience.
酒店回复: Thank you for taking the time to share such detailed feedback about your stay. We’re sorry to hear that your experience did not meet expectations, particularly in regard to the breakfast offerings and the condition of the facilities. Your comments about the limited breakfast selection, maintenance issues, and overall upkeep of the property are all taken very seriously. Please know that we are actively reviewing areas in need of repair, including the pool area, caulking in the bathrooms, ceiling tiles, and overall aesthetic maintenance. Feedback like yours helps us identify where improvements are most needed, and we truly appreciate you bringing these matters to our attention. On a positive note, we’re glad to hear that our staff left a good impression, and we’ll be sure to pass along your kind words to them. We hope you'll consider giving us another opportunity in the future to provide a much-improved experience.
酒店回复: Thank you for sharing your experience. We're truly sorry to hear that the condition of the room did not meet your expectations and caused discomfort, especially given your health concerns. We understand how frustrating this must have been, and we regret that we were unable to resolve the issue on the spot due to the third-party booking. Your comments regarding the carpet and furniture have been passed along to our housekeeping and maintenance teams for immediate review. We're also glad to hear that our front desk staff treated you kindly, even in a difficult situation. We appreciate your feedback and will use it to improve our guest experience moving forward. If your travels bring you back to the area, we hope you'll consider giving us another chance.
The condition of the property was wholly unsatisfactory. The room was left visibly soiled, and the bed was not made to an acceptable standard, indicating a clear disregard for basic housekeeping protocols. Furthermore, both the coffee machine and the bathtub were noticeably dirty, calling into question the overall hygiene practices in place. Beyond these issues, the property itself shows significant signs of deterioration, reflecting prolonged neglect. A comprehensive renovation, along with an immediate overhaul of cleaning and maintenance procedures, is not only warranted but urgently required.
2.0分
家庭亲子
not clean, broken walls, non-functional light, and every part of the building has different bad smells. Very strange. It was a big mistake booking for staying.
总之没有好感
我说不出有什么特别喜欢的。清洁度一般，员工服务周到，很有礼貌，建筑比较旧，早餐也不太一样，而且不太好。
床，我认为是房间最重要的部分，却非常不舒服，而且很旧。
我睡的沙发又旧又破，根本没法用。
花更少的钱住一个房间，却整晚睡不着，实在不值得。
免费早餐令人大失所望，只有贝果、面包和麦片。没有奶酪、羊角面包、鸡蛋等任何通常应有的品种。
酒店设施本身需要进行大规模维修和更新。泳池附近的区域需要改进，墙壁和天花板的拼缝影响了整体外观，浴室的填缝也需要重新进行。此外，几块天花板瓷砖需要更换，因为它们上面有难看的渗漏痕迹，影响了酒店的清洁度和维护质量。
总而言之，虽然员工服务热情周到，但酒店设施和维护方面仍需大幅改进，才能为客人提供满意的住宿体验。
由于地毯和旧椅子的异味，我们没有入住。我们有哮喘，所以换到了贝斯特韦斯特酒店。前台人员人很好，但由于我们预订的是*******，所以没能解决这个问题。总而言之，这一晚花费不菲。
下午5点左右到达。全城都关门了。
房间里弥漫着烟味，梳妆台的门因为地板不平整而卡住了，欧陆式早餐的大多数食物都过期了。唯一好的是床很舒服。
地理位置优越，适合我们工作，我们房间有问题时他们非常友好，很快就帮我们换了房间，非常有帮助，会再次预订这里
房间正在装修，完工前不应该入住。暖气坏了，床上也没有毯子。
此外，电视频道有限，而且无法用遥控器打开。
不要脱咖啡因咖啡
The condition of the property was wholly unsatisfactory. The room was left visibly soiled, and the bed was not made to an acceptable standard, indicating a clear disregard for basic housekeeping protocols. Furthermore, both the coffee machine and the bathtub were noticeably dirty, calling into question the overall hygiene practices in place. Beyond these issues, the property itself shows significant signs of deterioration, reflecting prolonged neglect. A comprehensive renovation, along with an immediate overhaul of cleaning and maintenance procedures, is not only warranted but urgently required.
not clean, broken walls, non-functional light, and every part of the building has different bad smells. Very strange. It was a big mistake booking for staying.