酒店回复: Thank you for your review! We are glad to hear you enjoyed your stay and will take your feedback into consideration while planning future furniture upgrades. Looking forward to your next stay!

酒店回复: Thank you for sharing your experience, and we're really sorry this visit didn’t meet your expectations like past ones have. We always aim for a relaxing, stress-free stay, so hearing that the hot tub wasn’t ready and caused such a disruption is a big miss on our part. Your feedback is super valuable, and we're making sure this kind of situation doesn't happen again in the future. We hope you’ll give us another chance to make it up to you and get things right next time!

酒店回复: Thank you for sharing your experience! We’re so glad to hear that you enjoyed your stay at Palliser Lodge, especially after having to change your plans. It’s wonderful that you found the room beautiful and comfortable, and that you enjoyed lunch at the Eagle Eye. Meeting Boo the Bear is a special opportunity for sure, we all treasure his advocacy for the bears! We’d love to have you back for a longer visit next time!

酒店回复: Thank you for taking the time to provide detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations and that several issues detracted from your visit. Please allow me to address your concerns:1.Additional Charges and Towel/Bedding Issue: We regret that proper towels and bedding were not provided for the fifth guest and the pull-out couch. This should have been handled in advance, and I assure you we will look into this with our housekeeping team to prevent it from happening again.2.Internet Connectivity: We apologize for the inconvenience caused by the internet not working during your stay. Reliable internet is important, especially when traveling with family.3.BBQ and Propane: It is disappointing to hear that the BBQ was not ready for immediate use, and we are sorry it took you time to set it up. We'll make sure our maintenance team performs more thorough checks on BBQ equipment before guest arrivals.4.Stocked Kitchen: While we aim to provide a stocked kitchen, it is clear that we fell short in this instance, and we apologize for the lack of a baking dish and the unclean cookie sheets. We will ensure these details are addressed with our cleaning staff moving forward. We greatly value your feedback, as it helps us improve our services. Thank you again for staying with us, and we hope to have the opportunity to provide a better experience in the future.

酒店回复: Thank you for your feedback! We’re glad to hear you enjoyed the clean rooms, smart TVs, and well-maintained hot tub. However, we’re sorry to learn about the low water pressure in the showers and understand how that can be frustrating. We’ll look into this as well as the parking situation to find ways to improve for our guests. We appreciate your insights, and we hope to welcome you back for an even better experience!

酒店回复: Thank you for letting us know about your experience, and we're really sorry to hear it was such a disappointing one. It sounds like we missed the mark on cleanliness, maintenance, and communication during your stay, and we completely understand how frustrating that must have been. We’re addressing these issues with our team to make sure they’re not repeated. Thank you for your honest feedback, and we hope you might give us a chance in the future to provide a much better experience.

酒店回复: Thank you for your 5 star review. We agree that the hot tub is a great feature after a long day skiing. Already looking forward to your next visit!

酒店回复: Thank you for your thoughtful review! We're thrilled to hear you enjoyed the comfort, spaciousness, and peaceful mountain views of our suite. We also appreciate your feedback on areas for improvement and will make sure our team takes extra care with the details you've mentioned. We look forward to welcoming you back!