The room was spotless, good assortment of food items for breakfast, hotel location close to mall and restaurants. Michelle the breakfast assistant was courteous and nice!
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酒店回复: Thank you for sharing such a positive review of your stay with us! It's truly great to hear you found your room spotless and enjoyed the good assortment of items at our complimentary hot breakfast. We're also glad our convenient location, close to Carolina Place Mall and various restaurants, added to your experience. We'll be sure to pass along your compliments to Michelle, our wonderful breakfast attendant; she'll be thrilled to know her courteous service was appreciated. We hope to have the pleasure of welcoming you back again soon for another enjoyable visit!
4.0分
家庭亲子
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Property was well kept. Room was clean enough. We would stay again. Only complaint breakfast was over promptly at 9:30am
Lady’s working started packing everything away quickly and briskly. So, make sure you at breakfast with time to spare,
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酒店回复: Thank you for sharing your positive feedback regarding your recent stay with us. We're glad to hear you found our property well-kept and your room clean, and that you would consider staying with us again.We appreciate your comments about the breakfast service and the quick packing process observed. Providing a pleasant start to your day is important, and we will certainly review our procedures with the team to ensure a more comfortable experience for all guests until the official closing time. We hope to have the pleasure of welcoming you back soon.
5.0分
其他
Check in was incredibly easy, the room and bathroom was clean, breakfast was good, and the staff was warm welcoming and friendly.
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酒店回复: Thank you for sharing such a wonderful review of your recent stay with us. It's great to hear that your check-in was incredibly easy and that you found your room and bathroom clean and comfortable. We're also glad you enjoyed our complimentary hot breakfast.Our team works hard to provide warm, welcoming, and friendly service, and your kind words are truly appreciated. We hope to have the pleasure of welcoming you back to Fairfield Inn Charlotte-Pineville again soon!
3.0分
商务出差
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The reason I only gave three stars is because at first I was put into a room that had a broken TV and the staff member upfront told me that it had been reported and he was sorry that it had not been fixed yet. Then I got put in another room where the mirror lights in the bathroom kept flickering off and on whole time so you couldn’t use the mirror light at all without feeling like you’re gonna have a seizure lol! So, sounds like they had a staffing, problem with fixing electrical issues and things in the rooms. For the one night I stayed there, those two things were annoying.
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酒店回复: We're truly sorry to hear about the issues you encountered during your recent stay with us. Your experience with the initial room's television and the electrical problem in your second room's bathroom mirror is certainly not what we want for our guests. Please know we take these maintenance concerns seriously. Your feedback is important to us.
3.0分
商务出差
Very limited breakfast. I've stayed at hotels costing $70-80 per night with a more varied breakfast.
酒店回复: Thank you for your feedback.
5.0分
情侣出游
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Staff was friendly, hotel lobby was clean and welcoming, they have snacks and drinks in lobby for you to purchase. Our room was clean and smelled great and the bed was actually comfy! We will definitely stay here again when we are in the area next.
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酒店回复: Thank you for your great review! We look forward to hosting you again in the near future. Safe Travels!
5.0分
家庭亲子
Every person we interacted with were way beyond kind, helpful, and friendly. Very impressive.
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酒店回复: It's wonderful to read your kind words about our team at Fairfield Inn Charlotte-Pineville. We are so pleased to know that every person you interacted with was exceptionally kind, helpful, and friendly. Our staff strives to provide excellent service, and your feedback is truly appreciated. We look forward to welcoming you back for another impressive stay in Pineville!
干净整洁卫生，环境优美
非常干净。员工非常友好且乐于助人。早餐有很多选择。绝对推荐！
各方面都很好
The room was spotless, good assortment of food items for breakfast, hotel location close to mall and restaurants. Michelle the breakfast assistant was courteous and nice!
Property was well kept. Room was clean enough. We would stay again. Only complaint breakfast was over promptly at 9:30am
Lady’s working started packing everything away quickly and briskly. So, make sure you at breakfast with time to spare,
Check in was incredibly easy, the room and bathroom was clean, breakfast was good, and the staff was warm welcoming and friendly.
The reason I only gave three stars is because at first I was put into a room that had a broken TV and the staff member upfront told me that it had been reported and he was sorry that it had not been fixed yet. Then I got put in another room where the mirror lights in the bathroom kept flickering off and on whole time so you couldn’t use the mirror light at all without feeling like you’re gonna have a seizure lol! So, sounds like they had a staffing, problem with fixing electrical issues and things in the rooms. For the one night I stayed there, those two things were annoying.
Very limited breakfast. I've stayed at hotels costing $70-80 per night with a more varied breakfast.
Staff was friendly, hotel lobby was clean and welcoming, they have snacks and drinks in lobby for you to purchase. Our room was clean and smelled great and the bed was actually comfy! We will definitely stay here again when we are in the area next.
Every person we interacted with were way beyond kind, helpful, and friendly. Very impressive.